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Abhinav Raut
2025-06-06 03:39:17 +05:30
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@@ -7,7 +7,8 @@ Open source, self-hosted customer support desk. Single binary app.
Visit [libredesk.io](https://libredesk.io) for more info. Check out the [**Live demo**](https://demo.libredesk.io/).
![image](https://github.com/user-attachments/assets/8e434a02-8b33-41c8-8433-3c98d1d5b834)
![image](https://github.com/user-attachments/assets/cefe0a37-f6c8-448a-95b5-6d11381faffd)
@@ -15,8 +16,8 @@ Visit [libredesk.io](https://libredesk.io) for more info. Check out the [**Live
## Features
- **Multi Inbox**
Libredesk supports multiple inboxes, letting you manage conversations across teams effortlessly.
- **Multi Shared Inbox**
Libredesk supports multiple shares inboxes, letting you manage conversations across teams effortlessly.
- **Granular Permissions**
Create custom roles with granular permissions for teams and individual agents.
- **Smart Automation**
@@ -31,14 +32,14 @@ Visit [libredesk.io](https://libredesk.io) for more info. Check out the [**Live
Distribute workload with auto assignment rules. Auto-assign conversations based on agent capacity or custom criteria.
- **SLA Management**
Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments.
- **Business Intelligence**
Connect your favorite BI tools like Metabase and create custom dashboards and reports with your support data—without lock-ins.
- **AI-Assisted Response Rewrite**
- **Custom attributes**
Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase.
- **AI-Assist**
Instantly rewrite responses with AI to make them more friendly, professional, or polished.
- **Activity logs**
Track all actions performed by agents and admins—updates and key events across the system—for auditing and accountability.
- **Command Bar**
Opens with a simple shortcut (CTRL+k) and lets you quickly perform actions on conversations.
Opens with a simple shortcut (CTRL+K) and lets you quickly perform actions on conversations.
And more checkout - [libredesk.io](https://libredesk.io)