From fcd3462d25048ed8926e6f26935b1a10d4e72bed Mon Sep 17 00:00:00 2001 From: Abhinav Raut Date: Fri, 6 Jun 2025 03:39:17 +0530 Subject: [PATCH] Update README.md --- README.md | 15 ++++++++------- 1 file changed, 8 insertions(+), 7 deletions(-) diff --git a/README.md b/README.md index 4385a9af..1a380347 100644 --- a/README.md +++ b/README.md @@ -7,7 +7,8 @@ Open source, self-hosted customer support desk. Single binary app. Visit [libredesk.io](https://libredesk.io) for more info. Check out the [**Live demo**](https://demo.libredesk.io/). -![image](https://github.com/user-attachments/assets/8e434a02-8b33-41c8-8433-3c98d1d5b834) +![image](https://github.com/user-attachments/assets/cefe0a37-f6c8-448a-95b5-6d11381faffd) + @@ -15,8 +16,8 @@ Visit [libredesk.io](https://libredesk.io) for more info. Check out the [**Live ## Features -- **Multi Inbox** - Libredesk supports multiple inboxes, letting you manage conversations across teams effortlessly. +- **Multi Shared Inbox** + Libredesk supports multiple shares inboxes, letting you manage conversations across teams effortlessly. - **Granular Permissions** Create custom roles with granular permissions for teams and individual agents. - **Smart Automation** @@ -31,14 +32,14 @@ Visit [libredesk.io](https://libredesk.io) for more info. Check out the [**Live Distribute workload with auto assignment rules. Auto-assign conversations based on agent capacity or custom criteria. - **SLA Management** Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments. -- **Business Intelligence** - Connect your favorite BI tools like Metabase and create custom dashboards and reports with your support data—without lock-ins. -- **AI-Assisted Response Rewrite** +- **Custom attributes** + Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase. +- **AI-Assist** Instantly rewrite responses with AI to make them more friendly, professional, or polished. - **Activity logs** Track all actions performed by agents and admins—updates and key events across the system—for auditing and accountability. - **Command Bar** - Opens with a simple shortcut (CTRL+k) and lets you quickly perform actions on conversations. + Opens with a simple shortcut (CTRL+K) and lets you quickly perform actions on conversations. And more checkout - [libredesk.io](https://libredesk.io)