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Describe autonomous support email in the AI transparency statement

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rcourtman
2026-08-21 09:04:23 +01:00
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docs/AI_TRANSPARENCY.md
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@@ -36,10 +36,13 @@ useful, so here is the breakdown.
- **Documentation and release notes.** Drafted with AI assistance and checked
against the actual code and behaviour before publishing.
- **Issue triage and support.** AI helps investigate reports, reproduce bugs,
and draft replies. When a response comes from an automated triage run
rather than from me at the keyboard, it posts under the dedicated
pulse-triage bot identity and carries a footer saying so, with a link back
to this page. I would rather you know you are reading automation than
and draft replies. On GitHub, a response from an automated triage run
rather than from me at the keyboard posts under the dedicated pulse-triage
bot identity and links back to this page. Support email works the same
way: a reply may be handled end to end by automation, in which case it is
sent as Pulse Triage from the normal support address rather than as me,
and links back here. Automated replies never present themselves as me
personally. I would rather you know you are reading automation than
wonder whether you are.
## What stays human