📈(frontend) stop double-reporting media device failures

Only report `Other` `MediaDeviceFailure` cases as they genuinely
need investigation.

Make sure we do not report the same situation both as a media event
and as a media exception when it is already handled.

CHANGELOG.md

@@ -21,6 +21,9 @@ and this project adheres to
 - 🐛(frontend) implement hysteresis band for the control bar layout
 - 🐛(frontend) fix toolbar ResizeObserver loop and alignment drift
 - 🐛(analytics) filter benign ResizeObserver loop error in Sentry/PostHog
+- 🐛(frontend) stop reporting screen-share denials as errors
+- 🐛(frontend) generalize screen-share error modal beyond macOS
+- 📈(frontend) stop double-reporting media device failures
 
 ## [1.26.0] - 2026-08-12
 

src/frontend/src/features/analytics/telemetry.ts

@@ -23,6 +23,7 @@ export type LogCode =
   | 'livekit_room_error'
   | 'device_switch_failure'
   | 'permission_poll_failure'
+  | 'media_devices_error_event'
   // non-media families
   | 'participant_mute_api_failure'
   | 'permissions_api_failure'
@@ -137,6 +138,7 @@ export const captureMediaEvent = async (
     | 'media-device-success'
     | 'device-not-found'
     | 'permissions-denied'
+    | 'screen-share-permission-denied'
     | 'silent-mic-detected'
     | 'silent-mic-analyser-unavailable'
     | 'silent-mic-recovered'

src/frontend/src/features/rooms/components/Conference.tsx

@@ -225,9 +225,10 @@ export const Conference = ({
             backgroundColor: 'primaryDark.50 !important',
           })}
           onError={(e) => {
+            const failure = MediaDeviceFailure.getFailure(e)
+            if (failure && failure !== MediaDeviceFailure.Other) return
             reportError('livekit_room_error', e, {
               path: 'connect_publish',
-              failure: MediaDeviceFailure.getFailure(e) ?? 'not-a-device-error',
             })
           }}
           onConnected={async () => {

src/frontend/src/features/rooms/livekit/components/ScreenShareErrorModal.tsx

@@ -1,6 +1,13 @@
 import { A, Button, Dialog, P } from '@/primitives'
 import { useTranslation } from 'react-i18next'
 import { css } from '@/styled-system/css'
+import { getOS, type OS } from '@/utils/os'
+
+const SCREEN_CAPTURE_SETTINGS_LINKS: Partial<Record<OS, string>> = {
+  macos:
+    'x-apple.systempreferences:com.apple.preference.security?Privacy_ScreenCapture',
+  windows: 'ms-settings:privacy-graphicscaptureprogrammatic',
+}
 
 // todo - refactor it into a generic system
 export const ScreenShareErrorModal = ({
@@ -11,7 +18,8 @@ export const ScreenShareErrorModal = ({
   onClose: () => void
 }) => {
   const { t } = useTranslation('rooms', { keyPrefix: 'error.screenShare' })
-  const isMac = navigator.userAgent.toLowerCase().indexOf('mac') !== -1
+  const os = getOS()
+  const settingsHref = SCREEN_CAPTURE_SETTINGS_LINKS[os]
 
   return (
     <Dialog
@@ -26,15 +34,16 @@ export const ScreenShareErrorModal = ({
           <>
             <P>
               {t('message')}{' '}
-              {isMac && (
+              {settingsHref && (
                 <>
-                  {t('macInstructions')}{' '}
+                  {t('settingsInstructions')}{' '}
                   <A
-                    href="x-apple.systempreferences:com.apple.preference.security?Privacy_ScreenCapture"
+                    href={settingsHref}
+                    target="_blank"
                     color="primary"
-                    aria-label={t('macSystemPreferences') + '-' + t('newTab')}
+                    aria-label={t(`settingsLabel.${os}`) + '-' + t('newTab')}
                   >
-                    {t('macSystemPreferences')}
+                    {t(`settingsLabel.${os}`)}
                   </A>
                   .{' '}
                 </>

src/frontend/src/features/rooms/livekit/hooks/useWatchMediaDeviceErrors.ts

@@ -50,15 +50,16 @@ export const useWatchMediaDeviceErrors = (): MediaDeviceAlert & {
   useEffect(() => {
     const onDeviceError = (error: Error, kind?: MediaDeviceKind) => {
       const failure = MediaDeviceFailure.getFailure(error)
-      if (!failure || !kind) return
-
-      void captureMediaEvent('media-device-error', {
-        log_code: 'media_devices_error_event',
-        path: 'connect_publish',
-        failure,
-        kind,
-      })
-
+      if (!failure) return
+      if (failure != MediaDeviceFailure.Other) {
+        void captureMediaEvent('media-device-error', {
+          log_code: 'media_devices_error_event',
+          path: 'connect_publish',
+          failure,
+          kind: kind ?? 'unknown',
+        })
+      }
+      if (!kind) return
       const permissionKind = PERMISSION_BY_DEVICE_KIND[kind]
       switch (failure) {
         case MediaDeviceFailure.DeviceInUse:

src/frontend/src/features/rooms/livekit/prefabs/VideoConference.tsx

@@ -11,7 +11,9 @@ import { SidePanel } from '../components/SidePanel'
 import { RecordingProvider } from '@/features/recording'
 import { ScreenShareErrorModal } from '../components/ScreenShareErrorModal'
 import { ConnectionObserver } from '../components/ConnectionObserver'
-import { reportError } from '@/features/analytics/telemetry'
+import { captureMediaEvent, reportError } from '@/features/analytics/telemetry'
+import { getOS } from '@/utils/os'
+import { isFireFox } from '@/utils/livekit'
 import { MediaStateObserver } from '../components/MediaStateObserver'
 import { RoomMetadataSynchronizer } from '../components/RoomMetadataSynchronizer'
 import { useNoiseReduction } from '../hooks/useNoiseReduction'
@@ -36,6 +38,20 @@ export interface VideoConferenceProps extends React.HTMLAttributes<HTMLDivElemen
   SettingsComponent?: React.ComponentType
 }
 
+const getScreenSharePermissionDeniedScope = (
+  error: Error
+): 'system' | 'user' | 'browser' | null => {
+  if (error.name === 'NotAllowedError') {
+    if (/by system/i.test(error.message)) return 'system'
+    if (/by user/i.test(error.message)) return 'user'
+    return 'browser'
+  }
+  if (error.name === 'NotFoundError' && isFireFox() && getOS() === 'macos') {
+    return 'system'
+  }
+  return null
+}
+
 /**
  * The `VideoConference` ready-made component is your drop-in solution for a classic video conferencing application.
  * It provides functionality such as focusing on one participant, grid view with pagination to handle large numbers
@@ -61,6 +77,34 @@ export function VideoConference({ ...props }: VideoConferenceProps) {
 
   const [isShareErrorVisible, setIsShareErrorVisible] = useState(false)
 
+  const handleDeviceError = ({
+    source,
+    error,
+  }: {
+    source: Track.Source
+    error: Error
+  }) => {
+    if (source === Track.Source.ScreenShare) {
+      const scope = getScreenSharePermissionDeniedScope(error)
+      if (scope) {
+        if (scope === 'system') setIsShareErrorVisible(true)
+        void captureMediaEvent('screen-share-permission-denied', {
+          at: 'ControlBar.onDeviceError',
+          source,
+          error_name: error.name,
+          error_message: error.message,
+          denied_scope: scope,
+          os: getOS(),
+        })
+        return
+      }
+    }
+    reportError('device_switch_failure', error, {
+      at: 'ControlBar.onDeviceError',
+      source,
+    })
+  }
+
   return (
     <>
       <RoomMetadataSynchronizer />
@@ -92,21 +136,7 @@ export function VideoConference({ ...props }: VideoConferenceProps) {
                 <StageLayout />
               )}
             </RoomContentArea>
-            <ControlBar
-              onDeviceError={(e) => {
-                reportError('device_switch_failure', e.error, {
-                  at: 'ControlBar.onDeviceError',
-                  source: e.source,
-                })
-                if (
-                  e.source == Track.Source.ScreenShare &&
-                  e.error.toString() ==
-                    'NotAllowedError: Permission denied by system'
-                ) {
-                  setIsShareErrorVisible(true)
-                }
-              }}
-            />
+            <ControlBar onDeviceError={handleDeviceError} />
             <SidePanel />
           </>
         )}

src/frontend/src/locales/de/rooms.json

@@ -214,8 +214,11 @@
       "title": "Bildschirmfreigabe nicht möglich",
       "ariaLabel": "Bildschirmfreigabe nicht möglich",
       "message": "Deinem Browser fehlt möglicherweise die Berechtigung, den Bildschirm deines Geräts abzugreifen.",
-      "macInstructions": "Gehe zu den",
-      "macSystemPreferences": "Systemeinstellungen",
+      "settingsInstructions": "Gehe zu den",
+      "settingsLabel": {
+        "macos": "Systemeinstellungen",
+        "windows": "Windows-Datenschutzeinstellungen"
+      },
       "helpLinkText": "Weitere Informationen findest du unter",
       "helpLinkLabel": "Bildschirmfreigabeproblem",
       "closeButton": "Schließen",

src/frontend/src/locales/en/rooms.json

@@ -214,8 +214,11 @@
       "title": "Unable to share your screen",
       "ariaLabel": "Unable to share your screen",
       "message": "Your browser may not be allowed to record the screen on your computer.",
-      "macInstructions": "Go to your",
-      "macSystemPreferences": "System Preferences",
+      "settingsInstructions": "Go to your",
+      "settingsLabel": {
+        "macos": "System Preferences",
+        "windows": "Windows privacy settings"
+      },
       "helpLinkText": "To learn more, see",
       "helpLinkLabel": "Presentation issue",
       "closeButton": "Dismiss",

src/frontend/src/locales/fr/rooms.json

@@ -214,8 +214,11 @@
       "title": "Impossible de partager votre écran",
       "ariaLabel": "Impossible de partager votre écran",
       "message": "Il se peut que votre navigateur ne soit pas autorisé à enregistrer l'écran sur votre ordinateur.",
-      "macInstructions": "Accèdez à vos",
-      "macSystemPreferences": "Préférences système",
+      "settingsInstructions": "Accédez à vos",
+      "settingsLabel": {
+        "macos": "Préférences système",
+        "windows": "paramètres de confidentialité Windows"
+      },
       "helpLinkText": "Pour en savoir plus, consulter",
       "helpLinkLabel": "Problème de présentation",
       "closeButton": "Ignorer",

src/frontend/src/locales/nl/rooms.json

@@ -214,8 +214,11 @@
       "title": "Kan uw scherm niet delen",
       "ariaLabel": "Kan uw scherm niet delen",
       "message": "Het is mogelijk dat uw browser geen toestemming heeft om het scherm op uw computer op te nemen.",
-      "macInstructions": "Ga naar uw",
-      "macSystemPreferences": "Systeemvoorkeuren",
+      "settingsInstructions": "Ga naar uw",
+      "settingsLabel": {
+        "macos": "Systeemvoorkeuren",
+        "windows": "Windows-privacyinstellingen"
+      },
       "helpLinkText": "Meer informatie, zie",
       "helpLinkLabel": "Presentatieprobleem",
       "closeButton": "Negeren",