⚡️(frontend) defer loading the Crisp script until idle

Load the Crisp JavaScript module only once the frontend is idle,
instead of during the initial page load.

Keeps the critical path lighter and prevents Crisp from competing
with the app's own bootstrap for network and CPU on slow devices.

CHANGELOG.md

@@ -8,9 +8,18 @@ and this project adheres to
 
 ## [Unreleased]
 
+### Changed
+
+- 📈(frontend) include LiveKit SIDs in the connection analytics event
+- 🔇(backend) silence expected 401 warnings on /me
+- 🔇(backend) silence noisy request summary info logs
+- ⚡️(frontend) defer loading the Crisp script until idle
+
 ### Fixed
 
+- 🐛(backend) acknowledge unknown LiveKit webhook events instead of 422
 - 🔒️(backend) enforce display name setting on rename API
+- 🔒️(backend) reject inactive users in resource server backend
 
 ## [1.31.0] - 2026-09-08
 

src/backend/core/external_api/authentication.py

@@ -286,6 +286,10 @@ class ResourceServerBackend(LaSuiteBackend):
         if user is None and settings.OIDC_CREATE_USER:
             user = self.create_user(sub)
 
+        if user is not None and not user.is_active:
+            logger.warning("Inactive user attempted authentication: %s", user.pk)
+            raise SuspiciousOperation("User account is disabled.")
+
         return user
 
     def create_user(self, sub):

src/backend/core/logging_filters.py

@@ -0,0 +1,25 @@
+"""Logging filters for the core application."""
+
+import logging
+
+from django.conf import settings
+
+
+class SilenceExpected401(logging.Filter):
+    """Drop the expected 401 from anonymous hits on the /me endpoint.
+
+    The frontend probes `/users/me/` to check authentication; a 401 for
+    anonymous users is normal, not a warning worth logging.
+    """
+
+    def filter(self, record):
+        """Return False for a 401 on a silenced path, True otherwise."""
+        if getattr(record, "status_code", None) != 401:
+            return True
+
+        request = getattr(record, "request", None)
+        path = getattr(request, "path", None)
+        if not path:
+            return True
+
+        return path not in settings.LOGGING_SILENCED_401_PATHS

src/backend/core/services/livekit_events.py

@@ -52,12 +52,6 @@ class InvalidPayloadError(LiveKitWebhookError):
     status_code = 400
 
 
-class UnsupportedEventTypeError(LiveKitWebhookError):
-    """Unsupported event type."""
-
-    status_code = 422
-
-
 class ActionFailedError(LiveKitWebhookError):
     """Webhook action fails to process or complete."""
 
@@ -74,6 +68,7 @@ class LiveKitWebhookEventType(Enum):
     # Participant events
     PARTICIPANT_JOINED = "participant_joined"
     PARTICIPANT_LEFT = "participant_left"
+    PARTICIPANT_CONNECTION_ABORTED = "participant_connection_aborted"
 
     # Track events
     TRACK_PUBLISHED = "track_published"
@@ -153,10 +148,13 @@ class LiveKitEventsService:
 
         try:
             webhook_type = LiveKitWebhookEventType(data.event)
-        except ValueError as e:
-            raise UnsupportedEventTypeError(
-                f"Unknown webhook type: {data.event}"
-            ) from e
+        except ValueError:
+            logger.warning(
+                "Ignoring unknown LiveKit webhook event type '%s' for room '%s'",
+                data.event,
+                room_name,
+            )
+            return
 
         # Handle according to received webhook type
         handler = self._webhook_handlers.get(webhook_type.value)

src/backend/core/tests/rooms/test_api_rooms_webhook.py

@@ -94,7 +94,7 @@ def test_invalid_payload(client, auth_token, mock_livekit_config):
 
 
 def test_unknown_event_type(client, mock_livekit_config):
-    """Should return 422 for unknown event type."""
+    """Should acknowledge (200) an unknown event type rather than reject it."""
     event_data = json.dumps({"event": "unknown_event_type"})
 
     # Generate auth token for this specific payload
@@ -112,10 +112,8 @@ def test_unknown_event_type(client, mock_livekit_config):
         HTTP_AUTHORIZATION=auth_token,
     )
 
-    assert response.status_code == 422
-    assert response.json() == {
-        "status": "error",
-    }
+    assert response.status_code == 200
+    assert response.json() == {"status": "success"}
 
 
 @mock.patch.object(LiveKitEventsService, "_handle_room_finished")

src/backend/core/tests/services/test_livekit_events.py

@@ -16,7 +16,6 @@ from core.services.livekit_events import (
     AuthenticationError,
     InvalidPayloadError,
     LiveKitEventsService,
-    UnsupportedEventTypeError,
     api,
 )
 from core.services.lobby import LobbyService
@@ -665,22 +664,27 @@ def test_receive_missing_auth(service):
 
 
 @mock.patch.object(api.WebhookReceiver, "receive")
-def test_receive_unsupported_event(mock_receive, service):
-    """Should raise LiveKitWebhookError for unsupported events."""
+def test_receive_unknown_event_is_acknowledged(mock_receive, service, caplog):
+    """Unknown event types are logged and ignored, not rejected.
+
+    LiveKit adds event types over time and does not retry 4xx responses, so
+    raising here would silently drop the event.
+    """
     mock_request = mock.MagicMock()
     mock_request.headers = {"Authorization": "test_token"}
     mock_request.body = b"{}"
 
-    # Mock returned data with unsupported event type
     mock_data = mock.MagicMock()
     mock_data.room.name = str(uuid.uuid4())
-    mock_data.event = "unsupported_event"
+    mock_data.event = "some_future_event"
     mock_receive.return_value = mock_data
 
-    with pytest.raises(
-        UnsupportedEventTypeError, match="Unknown webhook type: unsupported_event"
-    ):
-        service.receive(mock_request)
+    with caplog.at_level("WARNING", logger="core.services.livekit_events"):
+        service.receive(mock_request)  # must not raise
+
+    assert "Ignoring unknown LiveKit webhook event type 'some_future_event'" in (
+        caplog.text
+    )
 
 
 @mock.patch.object(api.WebhookReceiver, "receive")

src/backend/core/tests/test_external_api_authentication.py

@@ -0,0 +1,96 @@
+"""Tests for the external API ResourceServerBackend."""
+
+from django.core.exceptions import SuspiciousOperation
+
+import pytest
+import responses
+from rest_framework.test import APIClient
+
+from core.external_api.authentication import ResourceServerBackend
+from core.factories import UserFactory
+from core.models import User
+
+pytestmark = pytest.mark.django_db
+
+
+def _payload(sub):
+    return {"sub": sub, "active": True, "scope": "lasuite_meet", "client_id": "app"}
+
+
+def test_resource_server_backend_get_or_create_user_active():
+    """An existing active user matching the sub should be returned."""
+
+    user = UserFactory()
+
+    result = ResourceServerBackend().get_or_create_user(
+        access_token="token", id_token=None, payload=_payload(user.sub)
+    )
+
+    assert result == user
+
+
+def test_resource_server_backend_get_or_create_user_inactive():
+    """An inactive user should be rejected even with a valid token."""
+
+    user = UserFactory(is_active=False)
+
+    with pytest.raises(SuspiciousOperation, match="User account is disabled."):
+        ResourceServerBackend().get_or_create_user(
+            access_token="token", id_token=None, payload=_payload(user.sub)
+        )
+
+
+def test_resource_server_backend_get_or_create_user_creates(settings):
+    """An unknown sub should create an active user when OIDC_CREATE_USER is set."""
+
+    settings.OIDC_CREATE_USER = True
+
+    result = ResourceServerBackend().get_or_create_user(
+        access_token="token", id_token=None, payload=_payload("new-sub")
+    )
+
+    assert result.sub == "new-sub"
+    assert result.is_active is True
+    assert User.objects.filter(sub="new-sub").exists()
+
+
+def test_resource_server_backend_get_or_create_user_no_creation(settings):
+    """An unknown sub should return None when OIDC_CREATE_USER is unset."""
+
+    settings.OIDC_CREATE_USER = False
+
+    result = ResourceServerBackend().get_or_create_user(
+        access_token="token", id_token=None, payload=_payload("new-sub")
+    )
+
+    assert result is None
+    assert not User.objects.filter(sub="new-sub").exists()
+
+
+@responses.activate
+def test_api_rooms_list_resource_server_inactive_user(settings):
+    """End to end: a valid introspected token for an inactive user should get 401."""
+
+    settings.OIDC_OP_INTROSPECTION_ENDPOINT = "https://oidc.example.com/introspect"
+    settings.OIDC_OP_URL = "https://oidc.example.com"
+
+    user = UserFactory(is_active=False)
+
+    responses.add(
+        responses.POST,
+        "https://oidc.example.com/introspect",
+        json={
+            "iss": "https://oidc.example.com",
+            "active": True,
+            "sub": user.sub,
+            "scope": "openid lasuite_meet rooms:list",
+            "client_id": "app",
+        },
+    )
+
+    client = APIClient()
+    client.credentials(HTTP_AUTHORIZATION="Bearer rs-token")
+    response = client.get("/external-api/v1.0/rooms/")
+
+    assert response.status_code == 401
+    assert "login failed" in str(response.data).lower()

src/backend/meet/settings.py

@@ -469,6 +469,9 @@ class Base(Configuration):
 
     # Sentry
     SENTRY_DSN = values.Value(None, environ_name="SENTRY_DSN")
+    SENTRY_TRACES_SAMPLE_RATE = values.FloatValue(
+        0.0, environ_name="SENTRY_TRACES_SAMPLE_RATE", environ_prefix=None
+    )
 
     # Easy thumbnails
     THUMBNAIL_EXTENSION = "webp"
@@ -1110,6 +1113,12 @@ class Base(Configuration):
         environ_prefix=None,
     )
 
+    LOGGING_SILENCED_401_PATHS = values.ListValue(
+        default=["/api/v1.0/users/me/"],
+        environ_name="LOGGING_SILENCED_401_PATHS",
+        environ_prefix=None,
+    )
+
     # Logging
     # We want to make it easy to log to console but by default we log production
     # to Sentry and don't want to log to console.
@@ -1122,10 +1131,16 @@ class Base(Configuration):
                 "style": "{",
             },
         },
+        "filters": {
+            "silence_expected_401": {
+                "()": "core.logging_filters.SilenceExpected401",
+            },
+        },
         "handlers": {
             "console": {
                 "class": "logging.StreamHandler",
                 "formatter": "simple",
+                "filters": ["silence_expected_401"],
             },
         },
         # Override root logger to send it to console
@@ -1136,6 +1151,13 @@ class Base(Configuration):
             ),
         },
         "loggers": {
+            "request.summary": {
+                "level": values.Value(
+                    "WARNING",
+                    environ_name="LOGGING_LEVEL_REQUEST_SUMMARY",
+                    environ_prefix="",
+                )
+            },
             "core": {
                 "handlers": ["console"],
                 "level": values.Value(
@@ -1211,7 +1233,14 @@ class Base(Configuration):
                 dsn=cls.SENTRY_DSN,
                 environment=cls.__name__.lower(),  # build, test, development, production
                 release=get_release(),
-                integrations=[DjangoIntegration()],
+                traces_sample_rate=cls.SENTRY_TRACES_SAMPLE_RATE,
+                integrations=[
+                    DjangoIntegration(
+                        transaction_style="url",
+                        middleware_spans=True,
+                        cache_spans=True,
+                    )
+                ],
             )
             sentry_sdk.set_tag("application", "backend")
 

src/frontend/src/features/rooms/livekit/components/ConnectionObserver.tsx

@@ -71,20 +71,30 @@ export const ConnectionObserver = () => {
   useEffect(() => {
     if (!isAnalyticsEnabled) return
 
-    const handleConnection = () => {
+    const handleConnection = async () => {
       // Preserve original connection timestamp across reconnections to measure
       // total session duration from first connect to final disconnect.
       if (connectionStartTimeRef.current != null) return
       connectionStartTimeRef.current = Date.now()
-      void captureMediaEvent('connection-event', {})
+      const participantSid = room.localParticipant.sid
+      const roomSid = await room.getSid().catch(() => undefined)
+      void captureMediaEvent('connection-event', {
+        livekit_room_sid: roomSid,
+        livekit_participant_sid: participantSid,
+      })
     }
 
     const handleReconnect = () => {
       captureEvent('reconnect-event')
     }
 
-    const handleReconnected = () => {
-      captureEvent('reconnected-event')
+    const handleReconnected = async () => {
+      const participantSid = room.localParticipant.sid
+      const roomSid = await room.getSid().catch(() => undefined)
+      captureEvent('reconnected-event', {
+        livekit_room_sid: roomSid,
+        livekit_participant_sid: participantSid,
+      })
     }
 
     const handleSignalingConnect = () => {

src/frontend/src/features/rooms/livekit/components/controls/Options/SupportMenuItem.tsx

@@ -2,23 +2,20 @@ import { RiQuestionLine } from '@remixicon/react'
 import { MenuItem } from 'react-aria-components'
 import { useTranslation } from 'react-i18next'
 import { menuRecipe } from '@/primitives/menuRecipe'
-import { Crisp } from 'crisp-sdk-web'
-import { useIsSupportEnabled } from '@/features/support/hooks/useSupport'
+import { useIsSupportEnabled, openSupportChat } from '@/features/support/hooks/useSupport'
 
 export const SupportMenuItem = () => {
   const { t } = useTranslation('rooms', { keyPrefix: 'options.items' })
   const isSupportEnabled = useIsSupportEnabled()
 
-  if (!isSupportEnabled || !Crisp) {
+  if (!isSupportEnabled) {
     return
   }
 
   return (
     <MenuItem
       className={menuRecipe({ icon: true, variant: 'dark' }).item}
-      onAction={() => {
-        Crisp?.chat.open()
-      }}
+      onAction={openSupportChat}
     >
       <RiQuestionLine size={20} />
       {t('support')}

src/frontend/src/features/support/hooks/useSupport.tsx

@@ -1,20 +1,45 @@
-import { useEffect } from 'react'
-import { Crisp } from 'crisp-sdk-web'
+import { useEffect, useState } from 'react'
 import { type ApiUser } from '@/features/auth/api/ApiUser'
 import { useUser } from '@/features/auth/api/useUser'
 import { useConfig } from '@/api/useConfig'
 
+type CrispSdk = (typeof import('crisp-sdk-web'))['Crisp']
+
+let crisp: CrispSdk | undefined
+let crispPromise: Promise<CrispSdk> | undefined
+
+const loadCrisp = (): Promise<CrispSdk> => {
+  crispPromise ??= import('crisp-sdk-web')
+    .then((module) => {
+      crisp = module.Crisp
+      return module.Crisp
+    })
+    .catch((error) => {
+      crispPromise = undefined
+      throw error
+    })
+
+  return crispPromise
+}
+
+export const openSupportChat = () => {
+  if (!crisp?.isCrispInjected()) return
+  crisp.chat.open()
+}
+
 export const initializeSupportSession = (user: ApiUser) => {
-  if (!Crisp.isCrispInjected()) return
+  if (!crisp?.isCrispInjected()) return
+
   const { id, email } = user
-  Crisp.setTokenId(`meet-${id}`)
-  if (email) Crisp.user.setEmail(email)
+  crisp.setTokenId(`meet-${id}`)
+  if (email) crisp.user.setEmail(email)
 }
 
 export const terminateSupportSession = () => {
-  if (!Crisp.isCrispInjected()) return
-  Crisp.setTokenId()
-  Crisp.session.reset()
+  if (!crisp?.isCrispInjected()) return
+
+  crisp.setTokenId()
+  crisp.session.reset()
 }
 
 export type useSupportProps = {
@@ -22,26 +47,70 @@ export type useSupportProps = {
   isDisabled?: boolean
 }
 
-// Configure Crisp chat for real-time support across all pages.
+const IDLE_TIMEOUT_MS = 10_000
+
+const scheduleWhenIdle = (callback: () => void): (() => void) => {
+  if (typeof window.requestIdleCallback === 'function') {
+    const handle = window.requestIdleCallback(callback, {
+      timeout: IDLE_TIMEOUT_MS,
+    })
+    return () => window.cancelIdleCallback(handle)
+  }
+
+  const handle = window.setTimeout(callback, 1)
+  return () => window.clearTimeout(handle)
+}
+
 export const useSupport = ({ id, isDisabled }: useSupportProps) => {
   const { user } = useUser()
+  const [isInjected, setIsInjected] = useState(
+    () => crisp?.isCrispInjected() ?? false
+  )
 
   useEffect(() => {
-    if (!id || Crisp.isCrispInjected() || isDisabled) return
-    Crisp.configure(id)
-    Crisp.setHideOnMobile(true)
+    if (!id || isDisabled) return
+
+    if (crisp?.isCrispInjected()) {
+      setIsInjected(true)
+      return
+    }
+
+    let cancelled = false
+
+    const cancelIdle = scheduleWhenIdle(() => {
+      void loadCrisp()
+        .then((sdk) => {
+          if (cancelled) return
+
+          if (!sdk.isCrispInjected()) {
+            sdk.configure(id)
+            sdk.setHideOnMobile(true)
+          }
+
+          setIsInjected(true)
+        })
+        .catch((error) => {
+          if (!cancelled) {
+            console.error('Failed to initialize support chat', error)
+          }
+        })
+    })
+
+    return () => {
+      cancelled = true
+      cancelIdle()
+    }
   }, [id, isDisabled])
 
   useEffect(() => {
-    if (!user) return
+    if (!user || !isInjected || isDisabled) return
     initializeSupportSession(user)
-  }, [user])
+  }, [user, isInjected, isDisabled])
 
   return null
 }
 
-// Some users may block Crisp chat widget with browser ad blockers or anti-tracking plugins
-// So we need to safely check if Crisp is available and not blocked
+// Some users block the chat widget, so check its availability safely.
 const isCrispAvailable = () => {
   try {
     return !!window?.$crisp?.is

src/frontend/src/locales/de/rooms.json

@@ -480,7 +480,7 @@
       "destination": "Ein neues Dokument wird erstellt auf",
       "destinationUnknown": "Ein neues Dokument wird erstellt",
       "language": "Meeting-Sprache:",
-      "recording": "Auch eine Aufzeichnung starten"
+      "recording": "Auch eine Videoaufzeichnung starten"
     },
     "button": {
       "start": "Meeting-Transkription starten",

src/frontend/src/locales/en/rooms.json

@@ -480,7 +480,7 @@
       "destination": "A new document will be created on",
       "destinationUnknown": "A new document will be created",
       "language": "Meeting language:",
-      "recording": "Also start a recording"
+      "recording": "Also start a video recording"
     },
     "button": {
       "start": "Start transcribing the meeting",

src/frontend/src/locales/es/rooms.json

@@ -479,7 +479,7 @@
       "destination": "Se creará un nuevo documento en",
       "destinationUnknown": "Se creará un nuevo documento",
       "language": "Idioma de la reunión:",
-      "recording": "Iniciar también una grabación"
+      "recording": "Iniciar también una grabación de vídeo"
     },
     "button": {
       "start": "Empezar a transcribir la reunión",

src/frontend/src/locales/fr/rooms.json

@@ -480,7 +480,7 @@
       "destination": "Un nouveau document sera créé sur",
       "destinationUnknown": "Un nouveau document sera créé",
       "language": "Langue de la réunion :",
-      "recording": "Démarrer aussi un enregistrement"
+      "recording": "Démarrer aussi un enregistrement vidéo"
     },
     "button": {
       "start": "Commencer à transcrire la réunion",

src/frontend/src/locales/nl/rooms.json

@@ -480,7 +480,7 @@
       "destination": "Er wordt een nieuw document aangemaakt op",
       "destinationUnknown": "Een nieuw document wordt aangemaakt",
       "language": "Vergadertalen:",
-      "recording": "Start ook een opname"
+      "recording": "Start ook een video-opname"
     },
     "button": {
       "start": "Begin met het transcriberen van de vergadering",