🔒️(backend) reject inactive users in resource server backend

The resource server backend returned any user matching the token's
`sub` claim without checking `User.is_active`. The upstream lasuite
backend only validates the token's introspection `active` claim, so a
deactivated Django account kept API access until its token expired.

Raise `SuspiciousOperation` in `get_or_create_user` when the user is
inactive, which the authentication class turns into a 401, consistent
with `BaseJWTAuthentication`. Add unit and end-to-end tests.

CHANGELOG.md

@@ -13,7 +13,6 @@ and this project adheres to
 - 📈(frontend) include LiveKit SIDs in the connection analytics event
 - 🔇(backend) silence expected 401 warnings on /me
 - 🔇(backend) silence noisy request summary info logs
-- ⚡️(frontend) defer loading the Crisp script until idle
 
 ### Fixed
 

src/backend/meet/settings.py

@@ -469,9 +469,6 @@ class Base(Configuration):
 
     # Sentry
     SENTRY_DSN = values.Value(None, environ_name="SENTRY_DSN")
-    SENTRY_TRACES_SAMPLE_RATE = values.FloatValue(
-        0.0, environ_name="SENTRY_TRACES_SAMPLE_RATE", environ_prefix=None
-    )
 
     # Easy thumbnails
     THUMBNAIL_EXTENSION = "webp"
@@ -1233,14 +1230,7 @@ class Base(Configuration):
                 dsn=cls.SENTRY_DSN,
                 environment=cls.__name__.lower(),  # build, test, development, production
                 release=get_release(),
-                traces_sample_rate=cls.SENTRY_TRACES_SAMPLE_RATE,
-                integrations=[
-                    DjangoIntegration(
-                        transaction_style="url",
-                        middleware_spans=True,
-                        cache_spans=True,
-                    )
-                ],
+                integrations=[DjangoIntegration()],
             )
             sentry_sdk.set_tag("application", "backend")
 

src/frontend/src/features/rooms/livekit/components/controls/Options/SupportMenuItem.tsx

@@ -2,20 +2,23 @@ import { RiQuestionLine } from '@remixicon/react'
 import { MenuItem } from 'react-aria-components'
 import { useTranslation } from 'react-i18next'
 import { menuRecipe } from '@/primitives/menuRecipe'
-import { useIsSupportEnabled, openSupportChat } from '@/features/support/hooks/useSupport'
+import { Crisp } from 'crisp-sdk-web'
+import { useIsSupportEnabled } from '@/features/support/hooks/useSupport'
 
 export const SupportMenuItem = () => {
   const { t } = useTranslation('rooms', { keyPrefix: 'options.items' })
   const isSupportEnabled = useIsSupportEnabled()
 
-  if (!isSupportEnabled) {
+  if (!isSupportEnabled || !Crisp) {
     return
   }
 
   return (
     <MenuItem
       className={menuRecipe({ icon: true, variant: 'dark' }).item}
-      onAction={openSupportChat}
+      onAction={() => {
+        Crisp?.chat.open()
+      }}
     >
       <RiQuestionLine size={20} />
       {t('support')}

src/frontend/src/features/support/hooks/useSupport.tsx

@@ -1,45 +1,20 @@
-import { useEffect, useState } from 'react'
+import { useEffect } from 'react'
+import { Crisp } from 'crisp-sdk-web'
 import { type ApiUser } from '@/features/auth/api/ApiUser'
 import { useUser } from '@/features/auth/api/useUser'
 import { useConfig } from '@/api/useConfig'
 
-type CrispSdk = (typeof import('crisp-sdk-web'))['Crisp']
-
-let crisp: CrispSdk | undefined
-let crispPromise: Promise<CrispSdk> | undefined
-
-const loadCrisp = (): Promise<CrispSdk> => {
-  crispPromise ??= import('crisp-sdk-web')
-    .then((module) => {
-      crisp = module.Crisp
-      return module.Crisp
-    })
-    .catch((error) => {
-      crispPromise = undefined
-      throw error
-    })
-
-  return crispPromise
-}
-
-export const openSupportChat = () => {
-  if (!crisp?.isCrispInjected()) return
-  crisp.chat.open()
-}
-
 export const initializeSupportSession = (user: ApiUser) => {
-  if (!crisp?.isCrispInjected()) return
-
+  if (!Crisp.isCrispInjected()) return
   const { id, email } = user
-  crisp.setTokenId(`meet-${id}`)
-  if (email) crisp.user.setEmail(email)
+  Crisp.setTokenId(`meet-${id}`)
+  if (email) Crisp.user.setEmail(email)
 }
 
 export const terminateSupportSession = () => {
-  if (!crisp?.isCrispInjected()) return
-
-  crisp.setTokenId()
-  crisp.session.reset()
+  if (!Crisp.isCrispInjected()) return
+  Crisp.setTokenId()
+  Crisp.session.reset()
 }
 
 export type useSupportProps = {
@@ -47,70 +22,26 @@ export type useSupportProps = {
   isDisabled?: boolean
 }
 
-const IDLE_TIMEOUT_MS = 10_000
-
-const scheduleWhenIdle = (callback: () => void): (() => void) => {
-  if (typeof window.requestIdleCallback === 'function') {
-    const handle = window.requestIdleCallback(callback, {
-      timeout: IDLE_TIMEOUT_MS,
-    })
-    return () => window.cancelIdleCallback(handle)
-  }
-
-  const handle = window.setTimeout(callback, 1)
-  return () => window.clearTimeout(handle)
-}
-
+// Configure Crisp chat for real-time support across all pages.
 export const useSupport = ({ id, isDisabled }: useSupportProps) => {
   const { user } = useUser()
-  const [isInjected, setIsInjected] = useState(
-    () => crisp?.isCrispInjected() ?? false
-  )
 
   useEffect(() => {
-    if (!id || isDisabled) return
-
-    if (crisp?.isCrispInjected()) {
-      setIsInjected(true)
-      return
-    }
-
-    let cancelled = false
-
-    const cancelIdle = scheduleWhenIdle(() => {
-      void loadCrisp()
-        .then((sdk) => {
-          if (cancelled) return
-
-          if (!sdk.isCrispInjected()) {
-            sdk.configure(id)
-            sdk.setHideOnMobile(true)
-          }
-
-          setIsInjected(true)
-        })
-        .catch((error) => {
-          if (!cancelled) {
-            console.error('Failed to initialize support chat', error)
-          }
-        })
-    })
-
-    return () => {
-      cancelled = true
-      cancelIdle()
-    }
+    if (!id || Crisp.isCrispInjected() || isDisabled) return
+    Crisp.configure(id)
+    Crisp.setHideOnMobile(true)
   }, [id, isDisabled])
 
   useEffect(() => {
-    if (!user || !isInjected || isDisabled) return
+    if (!user) return
     initializeSupportSession(user)
-  }, [user, isInjected, isDisabled])
+  }, [user])
 
   return null
 }
 
-// Some users block the chat widget, so check its availability safely.
+// Some users may block Crisp chat widget with browser ad blockers or anti-tracking plugins
+// So we need to safely check if Crisp is available and not blocked
 const isCrispAvailable = () => {
   try {
     return !!window?.$crisp?.is

src/frontend/src/locales/de/rooms.json

@@ -480,7 +480,7 @@
       "destination": "Ein neues Dokument wird erstellt auf",
       "destinationUnknown": "Ein neues Dokument wird erstellt",
       "language": "Meeting-Sprache:",
-      "recording": "Auch eine Videoaufzeichnung starten"
+      "recording": "Auch eine Aufzeichnung starten"
     },
     "button": {
       "start": "Meeting-Transkription starten",

src/frontend/src/locales/en/rooms.json

@@ -480,7 +480,7 @@
       "destination": "A new document will be created on",
       "destinationUnknown": "A new document will be created",
       "language": "Meeting language:",
-      "recording": "Also start a video recording"
+      "recording": "Also start a recording"
     },
     "button": {
       "start": "Start transcribing the meeting",

src/frontend/src/locales/es/rooms.json

@@ -479,7 +479,7 @@
       "destination": "Se creará un nuevo documento en",
       "destinationUnknown": "Se creará un nuevo documento",
       "language": "Idioma de la reunión:",
-      "recording": "Iniciar también una grabación de vídeo"
+      "recording": "Iniciar también una grabación"
     },
     "button": {
       "start": "Empezar a transcribir la reunión",

src/frontend/src/locales/fr/rooms.json

@@ -480,7 +480,7 @@
       "destination": "Un nouveau document sera créé sur",
       "destinationUnknown": "Un nouveau document sera créé",
       "language": "Langue de la réunion :",
-      "recording": "Démarrer aussi un enregistrement vidéo"
+      "recording": "Démarrer aussi un enregistrement"
     },
     "button": {
       "start": "Commencer à transcrire la réunion",

src/frontend/src/locales/nl/rooms.json

@@ -480,7 +480,7 @@
       "destination": "Er wordt een nieuw document aangemaakt op",
       "destinationUnknown": "Een nieuw document wordt aangemaakt",
       "language": "Vergadertalen:",
-      "recording": "Start ook een video-opname"
+      "recording": "Start ook een opname"
     },
     "button": {
       "start": "Begin met het transcriberen van de vergadering",