⬆️(dependencies) update GitHub Actions dependencies

.github/workflows/ci.yml

@@ -87,7 +87,7 @@ jobs:
 
     steps:
       - name: Checkout repository
-        uses: actions/checkout@d23441a48e516b6c34aea4fa41551a30e30af803 # v6.1.0
+        uses: actions/checkout@3d3c42e5aac5ba805825da76410c181273ba90b1 # v7.0.1
         with:
           persist-credentials: false
 
@@ -117,11 +117,11 @@ jobs:
           timeout 30 sh -c 'until docker exec garage /garage health; do sleep 1; done'
 
       - name: Install Python
-        uses: actions/setup-python@ece7cb06caefa5fff74198d8649806c4678c61a1 # v6.3.0
+        uses: actions/setup-python@5fda3b95a4ea91299a34e894583c3862153e4b97 # v7.0.0
         with:
-          python-version: "3.13"
+          python-version: "3.15"
       - name: Install uv
-        uses: astral-sh/setup-uv@37802adc94f370d6bfd71619e3f0bf239e1f3b78 # v7.6.0
+        uses: astral-sh/setup-uv@1c37ad07a6a961277cf70c0d37d6f313000f5884 # v10.3.0
       - name: Install the dependencies
         run: uv sync --locked --all-extras
 
@@ -160,7 +160,7 @@ jobs:
 
     steps:
       - name: Checkout repository
-        uses: actions/checkout@d23441a48e516b6c34aea4fa41551a30e30af803 # v6.1.0
+        uses: actions/checkout@3d3c42e5aac5ba805825da76410c181273ba90b1 # v7.0.1
         with:
           persist-credentials: false
 
@@ -170,12 +170,12 @@ jobs:
           sudo apt-get install -y ffmpeg
 
       - name: Install Python
-        uses: actions/setup-python@ece7cb06caefa5fff74198d8649806c4678c61a1 # v6.3.0
+        uses: actions/setup-python@5fda3b95a4ea91299a34e894583c3862153e4b97 # v7.0.0
         with:
-          python-version: "3.13"
+          python-version: "3.15"
 
       - name: Install uv
-        uses: astral-sh/setup-uv@37802adc94f370d6bfd71619e3f0bf239e1f3b78 # v7.6.0
+        uses: astral-sh/setup-uv@1c37ad07a6a961277cf70c0d37d6f313000f5884 # v10.3.0
 
       - name: Install the project
         run: uv sync --locked --all-extras
@@ -189,7 +189,7 @@ jobs:
       contents: read
     steps:
       - name: Checkout repository
-        uses: actions/checkout@d23441a48e516b6c34aea4fa41551a30e30af803 # v6.1.0
+        uses: actions/checkout@3d3c42e5aac5ba805825da76410c181273ba90b1 # v7.0.1
         with:
           persist-credentials: false
 
@@ -208,12 +208,12 @@ jobs:
       contents: read
     steps:
       - name: Checkout repository
-        uses: actions/checkout@d23441a48e516b6c34aea4fa41551a30e30af803 # v6.1.0
+        uses: actions/checkout@3d3c42e5aac5ba805825da76410c181273ba90b1 # v7.0.1
         with:
           persist-credentials: false
 
       - name: Install Node.js
-        uses: actions/setup-node@249970729cb0ef3589644e2896645e5dc5ba9c38 # v6.5.0
+        uses: actions/setup-node@949feb2413d6458794dcd2491c4babbbce0c15c1 # v7.1.0
         with:
           node-version: "24.22.1"
 
@@ -232,7 +232,7 @@ jobs:
         working-directory: src/sdk/library
     steps:
       - name: Checkout repository
-        uses: actions/checkout@d23441a48e516b6c34aea4fa41551a30e30af803 # v6.1.0
+        uses: actions/checkout@3d3c42e5aac5ba805825da76410c181273ba90b1 # v7.0.1
         with:
           persist-credentials: false
 
@@ -255,7 +255,7 @@ jobs:
         working-directory: src/sdk/library
     steps:
       - name: Checkout repository
-        uses: actions/checkout@d23441a48e516b6c34aea4fa41551a30e30af803 # v6.1.0
+        uses: actions/checkout@3d3c42e5aac5ba805825da76410c181273ba90b1 # v7.0.1
         with:
           persist-credentials: false
 

CHANGELOG.md

@@ -8,11 +8,6 @@ and this project adheres to
 
 ## [Unreleased]
 
-### Changed
-
-- ⬆️(summary) update ffmpeg to 8.1.3-r0
-- ✨(frontend) replace the Crisp chat with the La Suite support form
-
 ## [1.36.3] - 2026-10-23
 
 ### Fixed
@@ -183,7 +178,7 @@ and this project adheres to
 
 ### Fixed
 
-- 🐛(helm) probe liveness on `__lbheartbeat__` and readiness on `__heartbeat__`
+- 🐛(helm) probe liveness on __lbheartbeat__ and readiness on __heartbeat__
 - 🐛(helm) render periodSeconds and failureThreshold on probes
 - 🐛(backend) report the app release to Sentry instead of "NA"
 - 🐛(frontend) play the waiting room notification sound on every arrival

UPGRADE.md

@@ -16,13 +16,6 @@ the following command inside your docker container:
 
 ## [Unreleased]
 
-### Crisp support chat replaced by the La Suite support form
-
-The Crisp chat is gone, the support button, now open the La Suite support form. They are hidden unless these `FRONTEND_SUPPORT` keys are all set.
-The former help links for recording/transcription are now redirecting to the adhoc page in the official documentation
-
-## [v1.35.0]
-
 ### Purging deleted rooms
 
 Deleting a room now only soft deletes it: it is hidden but keeps its slug and PIN code. The `purge_inactive_rooms` command also permanently deletes soft-deleted rooms. See [the room purge documentation](docs/features/room-purge.md).

docs/developping_locally.md

@@ -37,7 +37,7 @@ $ make help
 ---
 
 ## Need Help?
-If you need any assistance or have questions while getting started, feel free to reach out to @lebaudantoine anytime! Antoine is available to help you onboard and guide you through the process. Chat with him @antoine.lebaud:matrix.org, or by email at [support-visio@numerique.gouv.fr](mailto:support-visio@numerique.gouv.fr).
+If you need any assistance or have questions while getting started, feel free to reach out to @lebaudantoine anytime! Antoine is available to help you onboard and guide you through the process. Chat with him @antoine.lebaud:matrix.org, or from the [support hotline](https://go.crisp.chat/chat/embed/?website_id=58ea6697-8eba-4492-bc59-ad6562585041).
 
 ---
 

docs/installation/kubernetes.md

@@ -348,7 +348,7 @@ These are the environmental options available on meet backend.
 | CSRF_TRUSTED_ORIGINS                            | CSRF trusted origins list                                                                                                                                    | []                                                                                                                                                           |
 | FRONTEND_CUSTOM_CSS_URL                         | URL of an additional CSS file to load in the frontend app. If set, a `<link>` tag with this URL as href is added to the `<head>` of the frontend app         |                                                                                                                                                              |
 | FRONTEND_ANALYTICS                              | Analytics information                                                                                                                                        | {}                                                                                                                                                           |
-| FRONTEND_SUPPORT                                | La Suite support form (`widget_script_url`, `widget_api_url`, `widget_channel`) and help articles (`help_article_*`)                                         | {}                                                                                                                                                           |
+| FRONTEND_SUPPORT                                | Crisp frontend support configuration, also you can pass help articles, with `help_article_transcript`, `help_article_recording`, `help_article_more_tools`   | {}                                                                                                                                                           |
 | FRONTEND_MANIFEST_LINK                          | Link to the "Learn more" button on the homepage                                                                                                              | {}                                                                                                                                                           |
 | FRONTEND_SILENCE_LIVEKIT_DEBUG                  | Silence LiveKit debug logs                                                                                                                                   | false                                                                                                                                                        |
 | FRONTEND_IS_SILENT_LOGIN_ENABLED                | Enable silent login feature                                                                                                                                  | true                                                                                                                                                         |

src/frontend/package-lock.json

@@ -21,6 +21,7 @@
         "@remixicon/react": "4.9.0",
         "@tanstack/react-query": "5.101.4",
         "@timephy/rnnoise-wasm": "1.0.0",
+        "crisp-sdk-web": "1.1.2",
         "hoofd": "1.7.3",
         "humanize-duration": "3.34.1",
         "i18next": "26.3.6",
@@ -4562,6 +4563,12 @@
         }
       }
     },
+    "node_modules/crisp-sdk-web": {
+      "version": "1.1.2",
+      "resolved": "https://registry.npmjs.org/crisp-sdk-web/-/crisp-sdk-web-1.1.2.tgz",
+      "integrity": "sha512-qxSpiT4EGHnVEO6J/t1UURY6fg1ojgquLU0IIr7RNjZxXZs1R2e6AhAiFqxiGZ13Vb4o5VoUpATFU2TzX/ppOQ==",
+      "license": "MIT"
+    },
     "node_modules/cross-spawn": {
       "version": "7.0.6",
       "resolved": "https://registry.npmjs.org/cross-spawn/-/cross-spawn-7.0.6.tgz",

src/frontend/package.json

@@ -29,6 +29,7 @@
     "@remixicon/react": "4.9.0",
     "@tanstack/react-query": "5.101.4",
     "@timephy/rnnoise-wasm": "1.0.0",
+    "crisp-sdk-web": "1.1.2",
     "hoofd": "1.7.3",
     "humanize-duration": "3.34.1",
     "i18next": "26.3.6",

src/frontend/src/api/useConfig.ts

@@ -13,9 +13,7 @@ export interface ApiConfig {
     flags_api_host?: string
   }
   support?: {
-    widget_script_url?: string
-    widget_api_url?: string
-    widget_channel?: string
+    id: string
     help_article_transcript: string
     help_article_recording: string
     help_article_more_tools: string

src/frontend/src/components/AppInitialization.tsx

@@ -1,5 +1,6 @@
 import { useConfig } from '@/api/useConfig'
 import { useAnalytics } from '@/features/analytics/hooks/useAnalytics'
+import { useSupport } from '@/features/support/hooks/useSupport'
 import { useSyncUserPreferencesWithBackend } from '@/features/auth/api/useSyncUserPreferencesWithBackend'
 import { useEffect } from 'react'
 
@@ -7,9 +8,10 @@ export const AppInitialization = () => {
   const { data } = useConfig()
   useSyncUserPreferencesWithBackend()
 
-  const { analytics = {}, custom_css_url = '' } = data ?? {}
+  const { analytics = {}, support = {}, custom_css_url = '' } = data ?? {}
 
   useAnalytics(analytics)
+  useSupport(support)
 
   useEffect(() => {
     if (custom_css_url) {

src/frontend/src/features/analytics/telemetry.ts

@@ -32,7 +32,6 @@ export type LogCode =
   | 'fullscreen_failure'
   | 'publish_sources_failure'
   | 'disconnect_failure'
-  | 'support_widget_failure'
   | 'generic_failure'
 
 export const reportError = (

src/frontend/src/features/auth/utils/logout.ts

@@ -1,4 +1,5 @@
 import { apiUrl } from '@/api/apiUrl'
+import { terminateSupportSession } from '@/features/support/hooks/useSupport'
 import { terminateAnalyticsSession } from '@/features/analytics/hooks/useAnalytics'
 
 const logoutUrl = () => {
@@ -7,5 +8,6 @@ const logoutUrl = () => {
 
 export const logout = async () => {
   await terminateAnalyticsSession()
+  terminateSupportSession()
   window.location.href = logoutUrl()
 }

src/frontend/src/features/rooms/livekit/components/controls/Options/SupportMenuItem.tsx

@@ -2,18 +2,23 @@ import { RiQuestionLine } from '@remixicon/react'
 import { MenuItem } from 'react-aria-components'
 import { useTranslation } from 'react-i18next'
 import { menuRecipe } from '@/primitives/menuRecipe'
-import { useSupportWidget } from '@/features/support/hooks/useSupportWidget'
+import {
+  useIsSupportEnabled,
+  openSupportChat,
+} from '@/features/support/hooks/useSupport'
 
 export const SupportMenuItem = () => {
   const { t } = useTranslation('rooms', { keyPrefix: 'options.items' })
-  const { isEnabled, open } = useSupportWidget()
+  const isSupportEnabled = useIsSupportEnabled()
 
-  if (!isEnabled) return
+  if (!isSupportEnabled) {
+    return
+  }
 
   return (
     <MenuItem
       className={menuRecipe({ icon: true, variant: 'dark' }).item}
-      onAction={open}
+      onAction={openSupportChat}
     >
       <RiQuestionLine size={20} />
       {t('support')}

src/frontend/src/features/support/components/SupportButton.tsx

@@ -1,25 +0,0 @@
-import { useTranslation } from 'react-i18next'
-import { RiQuestionLine } from '@remixicon/react'
-import { Button } from '@/primitives'
-import { Spinner } from '@/primitives/Spinner'
-import { useSupportWidget } from '../hooks/useSupportWidget'
-
-export const SupportButton = () => {
-  const { t } = useTranslation('global', { keyPrefix: 'support' })
-  const { isEnabled, isPending, open } = useSupportWidget()
-
-  if (!isEnabled) return null
-
-  return (
-    <Button
-      square
-      variant="secondaryText"
-      aria-label={t('buttonLabel')}
-      tooltip={t('buttonLabel')}
-      isPending={isPending}
-      onPress={open}
-    >
-      {isPending ? <Spinner size={24} /> : <RiQuestionLine />}
-    </Button>
-  )
-}

src/frontend/src/features/support/components/SupportWidget.tsx

@@ -1,73 +0,0 @@
-import { useEffect } from 'react'
-import { useTranslation } from 'react-i18next'
-import { useSnapshot } from 'valtio'
-import { useLocation } from 'wouter'
-import { RiCheckboxCircleFill, RiCloseLine } from '@remixicon/react'
-import { css } from '@/styled-system/css'
-import { Button, Text } from '@/primitives'
-import { announceToScreenReader } from '@/stores/screenReaderAnnouncer'
-import { supportStore } from '@/stores/support'
-import { subscribeToSupportWidget } from '../utils/supportWidget'
-import { ToastDuration } from '@/features/notifications/NotificationDuration'
-import { StyledToast } from '@/features/notifications/components/StyledToast'
-import { StyledToastContainer } from '@/features/notifications/components/StyledToastContainer'
-
-const hide = () => {
-  supportStore.showSentConfirmation = false
-}
-
-export const SupportWidget = () => {
-  const { t } = useTranslation('global', { keyPrefix: 'support.sent' })
-  const { showSentConfirmation } = useSnapshot(supportStore)
-  const [location] = useLocation()
-
-  useEffect(() => subscribeToSupportWidget(), [])
-
-  useEffect(hide, [location])
-
-  useEffect(() => {
-    if (!showSentConfirmation) return
-    announceToScreenReader(`${t('title')}. ${t('body')}`)
-    const timeout = window.setTimeout(hide, ToastDuration.EXTRA_LONG)
-    return () => window.clearTimeout(timeout)
-  }, [showSentConfirmation, t])
-
-  if (!showSentConfirmation) return null
-
-  return (
-    <div
-      className={css({
-        position: 'fixed',
-        top: '5rem',
-        left: '50%',
-        transform: 'translateX(-50%)',
-        zIndex: 1000,
-      })}
-    >
-      <StyledToastContainer>
-        <StyledToast>
-          <RiCheckboxCircleFill
-            size={24}
-            aria-hidden="true"
-            className={css({ color: 'success.300', flexShrink: 0 })}
-          />
-          <div>
-            <Text margin={false} bold>
-              {t('title')}
-            </Text>
-            <Text margin={false}>{t('body')}</Text>
-          </div>
-          <Button
-            square
-            size="sm"
-            invisible
-            aria-label={t('close')}
-            onPress={hide}
-          >
-            <RiCloseLine color="white" />
-          </Button>
-        </StyledToast>
-      </StyledToastContainer>
-    </div>
-  )
-}

src/frontend/src/features/support/hooks/useSupport.tsx

@@ -0,0 +1,125 @@
+import { useEffect, useState } from 'react'
+import { type ApiUser } from '@/features/auth/api/ApiUser'
+import { useUser } from '@/features/auth/api/useUser'
+import { useConfig } from '@/api/useConfig'
+
+type CrispSdk = (typeof import('crisp-sdk-web'))['Crisp']
+
+let crisp: CrispSdk | undefined
+let crispPromise: Promise<CrispSdk> | undefined
+
+const loadCrisp = (): Promise<CrispSdk> => {
+  crispPromise ??= import('crisp-sdk-web')
+    .then((module) => {
+      crisp = module.Crisp
+      return module.Crisp
+    })
+    .catch((error) => {
+      crispPromise = undefined
+      throw error
+    })
+
+  return crispPromise
+}
+
+export const openSupportChat = () => {
+  if (!crisp?.isCrispInjected()) return
+  crisp.chat.open()
+}
+
+export const initializeSupportSession = (user: ApiUser) => {
+  if (!crisp?.isCrispInjected()) return
+
+  const { id, email } = user
+  crisp.setTokenId(`meet-${id}`)
+  if (email) crisp.user.setEmail(email)
+}
+
+export const terminateSupportSession = () => {
+  if (!crisp?.isCrispInjected()) return
+
+  crisp.setTokenId()
+  crisp.session.reset()
+}
+
+export type useSupportProps = {
+  id?: string
+  isDisabled?: boolean
+}
+
+const IDLE_TIMEOUT_MS = 10_000
+
+const scheduleWhenIdle = (callback: () => void): (() => void) => {
+  if (typeof window.requestIdleCallback === 'function') {
+    const handle = window.requestIdleCallback(callback, {
+      timeout: IDLE_TIMEOUT_MS,
+    })
+    return () => window.cancelIdleCallback(handle)
+  }
+
+  const handle = window.setTimeout(callback, 1)
+  return () => window.clearTimeout(handle)
+}
+
+export const useSupport = ({ id, isDisabled }: useSupportProps) => {
+  const { user } = useUser()
+  const [isInjected, setIsInjected] = useState(
+    () => crisp?.isCrispInjected() ?? false
+  )
+
+  useEffect(() => {
+    if (!id || isDisabled) return
+
+    if (crisp?.isCrispInjected()) {
+      setIsInjected(true)
+      return
+    }
+
+    let cancelled = false
+
+    const cancelIdle = scheduleWhenIdle(() => {
+      void loadCrisp()
+        .then((sdk) => {
+          if (cancelled) return
+
+          if (!sdk.isCrispInjected()) {
+            sdk.configure(id)
+            sdk.setHideOnMobile(true)
+          }
+
+          setIsInjected(true)
+        })
+        .catch((error) => {
+          if (!cancelled) {
+            console.error('Failed to initialize support chat', error)
+          }
+        })
+    })
+
+    return () => {
+      cancelled = true
+      cancelIdle()
+    }
+  }, [id, isDisabled])
+
+  useEffect(() => {
+    if (!user || !isInjected || isDisabled) return
+    initializeSupportSession(user)
+  }, [user, isInjected, isDisabled])
+
+  return null
+}
+
+// Some users block the chat widget, so check its availability safely.
+const isCrispAvailable = () => {
+  try {
+    return !!window?.$crisp?.is
+  } catch {
+    return false
+  }
+}
+
+export const useIsSupportEnabled = () => {
+  const { data } = useConfig()
+  return !!data?.support?.id && isCrispAvailable()
+}

src/frontend/src/features/support/hooks/useSupportWidget.ts

@@ -1,42 +0,0 @@
-import { useTranslation } from 'react-i18next'
-import { useSnapshot } from 'valtio'
-import { useConfig } from '@/api/useConfig'
-import { useUser } from '@/features/auth/api/useUser'
-import { reportError } from '@/features/analytics/telemetry'
-import { announceToScreenReader } from '@/stores/screenReaderAnnouncer'
-import { supportStore } from '@/stores/support'
-import { openSupportWidget } from '../utils/supportWidget'
-
-export const useSupportWidget = () => {
-  const { t, i18n } = useTranslation('global', { keyPrefix: 'support' })
-  const { data } = useConfig()
-  const { user } = useUser()
-  const { status } = useSnapshot(supportStore)
-
-  const {
-    widget_script_url: scriptUrl,
-    widget_api_url: api,
-    widget_channel: channel,
-  } = data?.support ?? {}
-  const isEnabled = !!(scriptUrl && api && channel)
-
-  const open = () => {
-    if (!isEnabled) return
-
-    openSupportWidget(scriptUrl, {
-      api,
-      channel,
-      locale: i18n.language,
-      email: user?.email,
-    }).catch((error) => {
-      reportError('support_widget_failure', error)
-      announceToScreenReader(t('openError'), 'assertive')
-    })
-  }
-
-  return {
-    isEnabled,
-    isPending: status === 'pending',
-    open,
-  }
-}

src/frontend/src/features/support/utils/supportWidget.ts

@@ -1,147 +0,0 @@
-import { supportStore } from '@/stores/support'
-
-declare global {
-  interface Window {
-    _lasuite_widget?: unknown[]
-  }
-}
-
-type WidgetOptions = {
-  api: string
-  channel: string
-  locale: string
-  email?: string
-}
-
-const ROOT_ID = 'lasuite-widget-support-root'
-const OPENED_EVENT = 'lasuite-widget-support-opened'
-const SUCCESS_EVENT = 'lasuite-widget-support-success'
-const CLOSED_EVENT = 'lasuite-widget-support-closed'
-const TIMEOUT_MS = 10_000
-
-const WIDGET_CSS = `@media (min-width: 48em) {
-  [role='dialog'] {
-    top: 50%;
-    right: auto;
-    bottom: auto;
-    left: 50%;
-    transform: translate(-50%, -50%);
-  }
-}
-[role='status'] {
-  display: none;
-}`
-
-const styleWidget = () => {
-  const shadowRoot = document.getElementById(ROOT_ID)?.shadowRoot
-  if (!shadowRoot) return
-  const style = document.createElement('style')
-  style.textContent = WIDGET_CSS
-  shadowRoot.appendChild(style)
-}
-
-let returnFocusTo: HTMLElement | null = null
-
-// The widget removes the form without moving focus, which drops it on <body>.
-const restoreFocus = () => {
-  const activeEl = document.activeElement
-  const isFocusLost = activeEl === document.body || activeEl?.id === ROOT_ID
-  if (isFocusLost && returnFocusTo?.isConnected) {
-    returnFocusTo.focus({ preventScroll: true })
-  }
-}
-
-export const subscribeToSupportWidget = () => {
-  const onOpened = () => {
-    styleWidget()
-    supportStore.status = 'open'
-  }
-  const onSuccess = () => {
-    supportStore.showSentConfirmation = true
-    restoreFocus()
-  }
-  const onClosed = () => {
-    supportStore.status = 'closed'
-    restoreFocus()
-    returnFocusTo = null
-  }
-
-  document.addEventListener(OPENED_EVENT, onOpened)
-  document.addEventListener(SUCCESS_EVENT, onSuccess)
-  document.addEventListener(CLOSED_EVENT, onClosed)
-  return () => {
-    document.removeEventListener(OPENED_EVENT, onOpened)
-    document.removeEventListener(SUCCESS_EVENT, onSuccess)
-    document.removeEventListener(CLOSED_EVENT, onClosed)
-  }
-}
-
-const resolveTrigger = () => {
-  const activeEl = document.activeElement as HTMLElement | null
-  if (activeEl?.getAttribute('role') === 'menuitem') {
-    return document.querySelector<HTMLElement>('#room-options-trigger')
-  }
-  return activeEl
-}
-
-let scriptPromise: Promise<void> | undefined
-
-const loadScript = (src: string): Promise<void> => {
-  scriptPromise ??= new Promise<void>((resolve, reject) => {
-    const script = document.createElement('script')
-    const timeout = window.setTimeout(
-      () => fail(new Error(`Timed out loading ${src}`)),
-      TIMEOUT_MS
-    )
-    const fail = (error: Error) => {
-      window.clearTimeout(timeout)
-      script.remove()
-      scriptPromise = undefined
-      reject(error)
-    }
-
-    script.src = src
-    script.async = true
-    script.onload = () => {
-      window.clearTimeout(timeout)
-      resolve()
-    }
-    script.onerror = () => fail(new Error(`Failed to load ${src}`))
-    document.body.appendChild(script)
-  })
-
-  return scriptPromise
-}
-
-const initWidget = (options: WidgetOptions): Promise<void> =>
-  new Promise<void>((resolve, reject) => {
-    const onOpened = () => {
-      window.clearTimeout(timeout)
-      resolve()
-    }
-    const timeout = window.setTimeout(() => {
-      document.removeEventListener(OPENED_EVENT, onOpened)
-      reject(new Error('Support widget did not open'))
-    }, TIMEOUT_MS)
-
-    document.addEventListener(OPENED_EVENT, onOpened, { once: true })
-    window._lasuite_widget?.push(['support', 'init', options])
-  })
-
-export const openSupportWidget = async (
-  scriptUrl: string,
-  options: WidgetOptions
-) => {
-  if (supportStore.status !== 'closed') return
-
-  supportStore.status = 'pending'
-  returnFocusTo = resolveTrigger()
-  try {
-    await loadScript(scriptUrl)
-    await initWidget(options)
-  } catch (error) {
-    supportStore.status = 'closed'
-    returnFocusTo = null
-    throw error
-  }
-}

src/frontend/src/layout/Header.tsx

@@ -4,7 +4,6 @@ import { HStack, Stack } from '@/styled-system/jsx'
 import { useTranslation } from 'react-i18next'
 import { Button, Text } from '@/primitives'
 import { SettingsButton } from '@/features/settings'
-import { SupportButton } from '@/features/support/components/SupportButton'
 import { useUser } from '@/features/auth/api/useUser'
 import { useMatchesRoute } from '@/navigation/useMatchesRoute'
 import { FeedbackBanner } from '@/components/FeedbackBanner'
@@ -154,7 +153,6 @@ export const Header = () => {
           </header>
           <nav>
             <Stack gap={1} direction="row" align="center">
-              <SupportButton />
               {isLoggedIn === false &&
                 !isHome &&
                 !isLegalTerms &&

src/frontend/src/layout/Layout.tsx

@@ -6,7 +6,6 @@ import { useSnapshot } from 'valtio'
 import { Footer } from '@/layout/Footer'
 import { ScreenReaderAnnouncer } from '@/primitives'
 import { SkipLink, MAIN_CONTENT_ID } from './SkipLink'
-import { SupportWidget } from '@/features/support/components/SupportWidget'
 
 export type Layout = 'fullpage' | 'centered'
 
@@ -47,7 +46,6 @@ export const Layout = ({ children }: { children: ReactNode }) => {
           })}
         >
           <ScreenReaderAnnouncer />
-          <SupportWidget />
           {children}
         </main>
       </div>

src/frontend/src/locales/de/global.json

@@ -27,15 +27,6 @@
   },
   "selected": "ausgewählt",
   "submit": "OK",
-  "support": {
-    "buttonLabel": "Support kontaktieren",
-    "openError": "Das Kontaktformular konnte nicht geöffnet werden. Bitte versuchen Sie es später erneut.",
-    "sent": {
-      "title": "Nachricht gesendet",
-      "body": "Das Support-Team hat Ihre Nachricht erhalten.",
-      "close": "Schließen"
-    }
-  },
   "footer": {
     "links": {
       "legifrance": "legifrance.gouv.fr",

src/frontend/src/locales/en/global.json

@@ -27,15 +27,6 @@
   },
   "selected": "selected",
   "submit": "OK",
-  "support": {
-    "buttonLabel": "Contact support",
-    "openError": "The contact form could not be opened. Please try again later.",
-    "sent": {
-      "title": "Message sent",
-      "body": "The support team has received your message.",
-      "close": "Close"
-    }
-  },
   "footer": {
     "links": {
       "legifrance": "legifrance.gouv.fr",

src/frontend/src/locales/es/global.json

@@ -27,15 +27,6 @@
   },
   "selected": "seleccionado",
   "submit": "Aceptar",
-  "support": {
-    "buttonLabel": "Contactar con el soporte",
-    "openError": "No se ha podido abrir el formulario de contacto. Inténtelo de nuevo más tarde.",
-    "sent": {
-      "title": "Mensaje enviado",
-      "body": "El equipo de soporte ha recibido su mensaje.",
-      "close": "Cerrar"
-    }
-  },
   "footer": {
     "links": {
       "legifrance": "legifrance.gouv.fr",

src/frontend/src/locales/fr/global.json

@@ -27,15 +27,6 @@
   },
   "selected": "sélectionné",
   "submit": "OK",
-  "support": {
-    "buttonLabel": "Contacter l'aide",
-    "openError": "Impossible d'ouvrir le formulaire de contact. Réessayez plus tard.",
-    "sent": {
-      "title": "Message envoyé",
-      "body": "L'équipe support a bien reçu votre message.",
-      "close": "Fermer"
-    }
-  },
   "footer": {
     "links": {
       "legifrance": "legifrance.gouv.fr",

src/frontend/src/locales/nl/global.json

@@ -26,15 +26,6 @@
   },
   "selected": "geselecteerd",
   "submit": "OK",
-  "support": {
-    "buttonLabel": "Contact ondersteuning",
-    "openError": "Het contactformulier kon niet worden geopend. Probeer het later opnieuw.",
-    "sent": {
-      "title": "Bericht verzonden",
-      "body": "Het supportteam heeft je bericht ontvangen.",
-      "close": "Sluiten"
-    }
-  },
   "footer": {
     "links": {
       "legifrance": "legifrance.gouv.fr",

src/frontend/src/stores/support.ts

@@ -1,13 +0,0 @@
-import { proxy } from 'valtio'
-
-export type SupportWidgetStatus = 'closed' | 'pending' | 'open'
-
-type State = {
-  status: SupportWidgetStatus
-  showSentConfirmation: boolean
-}
-
-export const supportStore = proxy<State>({
-  status: 'closed',
-  showSentConfirmation: false,
-})

src/frontend/src/styles/index.css

@@ -72,6 +72,14 @@ main#main-content :is(h1, h2, h3)[tabindex='-1']:focus {
   }
 }
 
+body:has(.lk-video-conference) #crisp-chatbox-button {
+  display: none !important;
+}
+
+body:has(.lk-video-conference) #crisp-chatbox > * > div[role='button'] {
+  display: none !important;
+}
+
 html:has(.lk-video-conference) {
   scrollbar-gutter: auto !important;
 }

src/helm/env.d/common.yaml.gotmpl

@@ -163,7 +163,7 @@ backend:
     LIVEKIT_DEFAULT_VIDEO_CODEC: vp9
     FRONTEND_IDLE_DISCONNECT_WARNING_DELAY: 9000
     FRONTEND_SILENCE_LIVEKIT_DEBUG: False
-    FRONTEND_SUPPORT: "{'help_article_transcript': 'https://docs.numerique.gouv.fr/docs/ba213749-2379-421c-b2ea-e4bd0840ea9b', 'help_article_recording': 'https://docs.numerique.gouv.fr/docs/a4e12e41-2974-472c-84a9-c00d12c10769', 'help_article_more_tools': 'https://docs.numerique.gouv.fr/docs/75fa98c7-5af1-433e-a611-e38143db26d0'}"
+    FRONTEND_SUPPORT: "{'id': '58ea6697-8eba-4492-bc59-ad6562585041', 'help_article_transcript': 'https://lasuite.crisp.help/fr/article/visio-transcript-1sjq43x', 'help_article_recording': 'https://lasuite.crisp.help/fr/article/visio-enregistrement-wgc8o0', 'help_article_more_tools': 'https://lasuite.crisp.help/fr/article/visio-tools-bvxj23'}"
     FRONTEND_FEEDBACK: "{'url': 'https://grist.numerique.gouv.fr/o/docs/cbMv4G7pLY3Z/USER-RESEARCH-or-LA-SUITE/f/26'}"
     FRONTEND_DOCUMENTATION_URL: "https://docs.numerique.gouv.fr/docs/7c5bd65d-3c21-486f-bce1-26e0a921d642/"
     FRONTEND_TECHNICAL_DOCUMENTATION_URL: "https://docs.numerique.gouv.fr/docs/f2baa1b9-f29e-4d58-959d-65d4376fc6b8/"

src/summary/Dockerfile

@@ -5,7 +5,7 @@ RUN apk add --no-cache --upgrade 'ca-certificates>=20261020-r0'
 
 # Install ffmpeg for audio/video processing (format conversion, extraction, compression)
 # See summary/core/file_service.py for usage.
-RUN apk add --no-cache "ffmpeg=8.1.3-r0" 'brotli-libs>=1.2.1-r0'
+RUN apk add --no-cache "ffmpeg=8.1.2-r0" 'brotli-libs>=1.2.1-r0'
 
 FROM base AS builder