Modern, open source, self-hosted omnichannel customer support desk. Live chat, email, and more in a single binary.

Visit libredesk.io for more info. Check out the live demo.

Email aliases

Email inboxes can own aliases from any domain. Aliases must forward to the inbox's IMAP mailbox and must pass the admin Verify sending check before they can be selected as an outgoing From address. Sending verification uses the inbox's existing SMTP/OAuth connection and waits for the verification message on that inbox's IMAP mailbox.

All aliases use the inbox's existing SMTP credentials. The SMTP provider must authorize Send As for each alias. Successful LibreDesk verification confirms that this SMTP path accepted and preserved the alias sender.

Features

• Omnichannel inbox
  Live chat and email in one inbox. Every conversation lands in the same place, whichever channel it came from.
• Live chat widget
  Embed a real-time chat widget on your website. Replies go out from the same inbox your team already works in.
• Help center
  Publish a searchable knowledge base with collections, articles in multiple languages, and customize it however you want.
• AI assistant
  Answer live chat conversations automatically with an AI assistant grounded in your knowledge base. Hands off to a human when it can't help.
• Agent copilot
  Draft replies, summarize conversations, and look up answers from the knowledge base without leaving the inbox.
• Automations
  Rules that run on conversation events. Tag, assign, and route conversations based on conditions you define.
• Granular permissions
  Role-based access control. Create custom roles with per-action permissions for teams and individual agents.
• CSAT & analytics
  Send CSAT surveys automatically after a conversation closes. Track response times, resolution rates, and agent activity.
• Custom attributes
  Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase.
• Macros
  Save replies you send often. One macro can send the message, set tags, and assign the conversation to a team.
• Organization
  Tags, custom statuses, and snoozing to keep the inbox in order. Search covers every conversation.
• Auto assignment
  Assign incoming conversations automatically, based on agent capacity or on criteria you define.
• SLA management
  Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments.
• SSO logins
  Google, Microsoft, and any OIDC provider are supported out of the box.
• API
  HTTP/JSON APIs and webhooks for custom integrations and workflows.
• Activity logs
  Track all actions performed by agents and admins, for auditing and accountability.
• Command bar
  Opens with a simple shortcut (CTRL+K) and lets you quickly perform actions on conversations.

And more — checkout libredesk.io or try the live demo.

Installation

Railway (1-click deploy)

The fastest way to get a libredesk instance running. Railway provisions the app, Postgres, and Redis for you.

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Docker

The latest image is available on DockerHub at libredesk/libredesk:latest

# Download the compose file and sample config file in the current directory.
curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml
curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml

# Copy the config.sample.toml to config.toml and edit it as needed.
cp config.sample.toml config.toml

# Run the services in the background.
docker compose up -d

# Setting System user password.
docker exec -it libredesk_app ./libredesk --set-system-user-password

Go to http://localhost:9000 and login with username System and the password you set using the --set-system-user-password command.

See installation docs

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Binary

• Download the latest release and extract the libredesk binary.
• Edit config.toml as needed.
• ./libredesk --install to setup the Postgres DB.
• Run ./libredesk --set-system-user-password to set the password for the System user.
• Run ./libredesk and visit http://localhost:9000 and login with email System and the password you set using the --set-system-user-password command.

See installation docs

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Developers

• If you are interested in contributing, please read CONTRIBUTING.md first.
• For local development and setup, refer to the developer setup.
• For planned features and project direction, see ROADMAP.md.

The backend is written in Go and the frontend is Vue.js 3 with Shadcn UI.

Translators

You can help translate libredesk into your language on Crowdin.