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Abhinav RautLibreDesk
Self-hosted 100% open source support desk. Single binary.
Features
| Feature | Description |
|---|---|
| Granular Permissions | Fine-grained access control for conversations. |
| Tags for Conversations | Organize and categorize conversations with tags. |
| Private Notes | Add internal notes visible only to agents. |
| Roles for Agents | Define agent roles with specific permissions. |
| SLA | Configure and manage service level agreements. |
| Reports | Generate insights and analytics on support performance. |
| Canned Responses | Save and reuse common replies for efficiency. |
| Auto Assignment | Automatically assign tickets to agents based on defined rules. |
Channel Support
| Channel | Status |
|---|---|
| Supported |