Before this feature the only way to create a conversation was by adding inbox and sending an email.
Agents first search contacts by email, see a dropdown select an existing contact or fill a new email for new contact.
The backend creates contact if it does not exist, creates a conversation, sends a reply to the conversation.
Optinally assigns conversation to a user / team.
fix: Replies to emails create a new conversation instead of attaching to the previous one.
Was not happening in gmail, as gmail was sending the references headers in all replies and I missed this completely. So when libredesk searches a conversation by references headers it worked!
Instead the right way is to generate the outgoing email message id and saving it in DB. This commit fixes that.
There could be more backup strategies like putting reference number in the subject but that can be explored later.
chore: new role `conversatons:write` that enables the create conversations feature for an agent.
chore: migrations for v0.4.0.
fix: view form validations and issues with reactivity
feat: save team inbox and view inbox dropdown state in localstorage.
fix: view inbox dropdown icon alignment.
Quill adds <p><br></p> for new lines, while Tiptap uses <br> for Shift + Enter and <p> for Enter.
This commit fixes this hack I had added, now all editors in Libredesk are tiptap editors.
fix: Typography for agent and contact message bubbles and macro preview, as tailwind removes browser defaults. Introduces new class `native-html` for this.
fix: removes hardcoded classes in tiptap starter kit configuration as the new class `native-html` takes care of it and has to be just applied.
fix: Form validation for automations and macro form.
fix: automation list padding between items.
feat: adds bullet list and ordered list menu options to tiptap editor.
With this the admin can simply add
```
Dear {{.Recipient.FirstName}},
```
To the default outgoing template and all outgoing emails will have the receipient name.
feat: add typography plugin and improve DOM purifying in conversation messages
fix: sooner not working in outer app.
fix: macro actions getting deleted when macro is remove from the text editor preview.
fix: square user avatar image in sidebar,made it rounded-lg
refactor: visual fixes and improvements to macro previews for consistency with attachment preview.
New columns in users table to store user availability status.
Websocket pings sets the last active at timestamp, once user stops sending pings (on disconnect) after 5 minutes the user availalbility status changes to offline.
Detects auto away by checking for mouse, keyboard events and sets user status to away.
User can also set their status to away manually from the sidebar.
Migrations for v0.3.0
Minor visual fixes.
Bump version in package.json
Abhinav Raut