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snapshot previous values before reopening conversation on incoming message

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This commit is contained in:
Abhinav Raut
2026-08-07 21:37:41 +05:30
parent 49f287f843
commit ca7aad6a0a
1 changed files with 10 additions and 1 deletions
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internal/conversation/message.go
+10 -1
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@@ -1376,6 +1376,12 @@ func (m *Manager) ProcessIncomingMessageHooks(conversationUUID string, isNewConv
return nil
}
// Snapshot before reopening so previous_* filters see the pre-reopen state.
var previousValues map[string]string
if preReopen, err := m.GetConversation(0, conversationUUID, ""); err == nil {
previousValues = amodels.PreviousValues(preReopen)
}
// Reopen conversation if it's not Open.
systemUser, err := m.userStore.GetSystemUser()
if err != nil {
@@ -1393,7 +1399,10 @@ func (m *Manager) ProcessIncomingMessageHooks(conversationUUID string, isNewConv
m.lo.Error("error fetching conversation for incoming message hooks", "conversation_uuid", conversationUUID, "error", err)
} else {
// Trigger automations on incoming message event.
m.automation.EvaluateConversationUpdateRules(conversation, amodels.EventConversationMessageIncoming, amodels.PreviousValues(conversation), umodels.User{ID: conversation.ContactID})
if previousValues == nil {
previousValues = amodels.PreviousValues(conversation)
}
m.automation.EvaluateConversationUpdateRules(conversation, amodels.EventConversationMessageIncoming, previousValues, umodels.User{ID: conversation.ContactID})
// If assigned to an AI assistant, let it respond to this inbound customer message.
if m.aiAgent != nil && conversation.AssignedUserID.Valid {