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fix: Auto setting of SLA not working on change of assigned team.

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This commit is contained in:
Abhinav Raut
2025-03-09 20:41:48 +05:30
parent d6449b9336
commit 1ff7317c4d
1 changed files with 9 additions and 7 deletions
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internal/conversation/conversation.go
+9 -7
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@@ -449,22 +449,24 @@ func (c *Manager) UpdateConversationUserAssignee(uuid string, assigneeID int, ac
// UpdateConversationTeamAssignee sets the assignee of a conversation to a specific team and sets the assigned user id to NULL.
func (c *Manager) UpdateConversationTeamAssignee(uuid string, teamID int, actor umodels.User) error {
// Store previous assigned team ID to apply SLA policy if team has changed.
conversation, err := c.GetConversation(0, uuid)
if err != nil {
return err
}
previousAssignedTeamID := conversation.AssignedTeamID.Int
if err := c.UpdateAssignee(uuid, teamID, models.AssigneeTypeTeam); err != nil {
return envelope.NewError(envelope.GeneralError, "Error updating assignee", nil)
}
// Assignment successful, any errors now are non-critical and can be ignored.
// Assignment successful, any errors now are non-critical and can be ignored by returning nil.
if err := c.RecordAssigneeTeamChange(uuid, teamID, actor); err != nil {
return nil
}
conversation, err := c.GetConversation(0, uuid)
if err != nil {
return nil
}
// Apply SLA policy if team has changed and the new team has an SLA policy.
if conversation.AssignedTeamID.Int != teamID && teamID > 0 {
if previousAssignedTeamID != teamID && teamID > 0 {
team, err := c.teamStore.Get(teamID)
if err != nil {
return nil