mirror of
https://github.com/Studio-Saelix/sencho.git
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SaelixCode
3da0aa6036
Updates all hardcoded GitHub repository references across 21 files: - package.json: repository URL, bugs URL, homepage, description, author - CONTRIBUTING.md: bug report template URL - SECURITY.md: advisory URL, cosign cert-identity regexp - .github/CODEOWNERS: @AnsoCode -> @studio-saelix/maintainers - .github/workflows/ci.yml: repositories scope (Sencho -> sencho), docs-sync git URL - .github/workflows/cla.yml: path-to-document URL - .github/workflows/docker-publish.yml: cosign verify comment - frontend/**/*.tsx: issues and changelog links (3 components) - frontend/public/.well-known/security.txt: Contact and Policy URLs - security/vex/sencho.openvex.json: @id field - docs/openapi.yaml: license URL - docs/docs.json: navbar and footer GitHub links (5 instances) - docs/security.mdx: advisory and SECURITY.md links - docs/reference/verifying-images.mdx: repo link + cosign regexp + legacy identity note - docs/reference/contact.mdx: issues, LICENSE, advisory, policy, CoC links - docs/reference/security-advisories.mdx: releases link - docs/operations/verifying-images.mdx: cosign regexps and VEX download URL (6 instances) - docs/operations/upgrade.mdx: releases links (2 instances) - backend/src/utils/version-check.ts: GitHub Releases API endpoint CHANGELOG.md intentionally excluded (release-please managed). Legacy cosign identity note added for pre-migration image verification.
69 lines
3.1 KiB
Plaintext
69 lines
3.1 KiB
Plaintext
---
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title: Contact & Support
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description: Official contact channels for support, licensing, security, privacy, and general inquiries.
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---
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Sencho provides dedicated email channels for different types of inquiries. Use the channel that best matches your need so your message reaches the right team.
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## Support
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<Card title="support@sencho.io" icon="life-ring" href="mailto:support@sencho.io">
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Technical support, how-to questions, and troubleshooting help. Available to Skipper and Admiral license holders via **Settings > Help & Support** in the app.
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</Card>
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Community users can get help through the [Documentation](https://docs.sencho.io) and [GitHub Issues](https://github.com/studio-saelix/sencho/issues).
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## General inquiries
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<Card title="contact@sencho.io" icon="envelope" href="mailto:contact@sencho.io">
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General inquiries, partnership proposals, and media requests. Found in the website footer under **Community > Contact**.
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</Card>
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## Licensing
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<Card title="licensing@sencho.io" icon="key" href="mailto:licensing@sencho.io">
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License activation issues, upgrade questions, enterprise pricing, refund requests, and alternative licensing arrangements.
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</Card>
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This address appears in:
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- The [LICENSE](https://github.com/studio-saelix/sencho/blob/main/LICENSE) file for alternative licensing inquiries
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- Upgrade prompts inside the app (paywall screens)
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- The [Refund Policy](https://sencho.io/refund) and pricing section on the website
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## Security
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<Card title="security@sencho.io" icon="shield" href="mailto:security@sencho.io">
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Vulnerability reports, security incidents, and bug bounty submissions. **Do not open a public issue for security vulnerabilities.**
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</Card>
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You can also use [GitHub private vulnerability reporting](https://github.com/studio-saelix/sencho/security/advisories/new). Both the app and the website publish a `/.well-known/security.txt` file that points to this address.
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See the full [Security Policy](https://github.com/studio-saelix/sencho/blob/main/SECURITY.md) for response times and disclosure guidelines.
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## Privacy
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<Card title="privacy@sencho.io" icon="lock" href="mailto:privacy@sencho.io">
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GDPR data requests, CCPA inquiries, Terms of Service questions, and DMCA claims.
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</Card>
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This address is listed in the [Privacy Policy](https://sencho.io/privacy) and [Terms of Service](https://sencho.io/terms) on the website.
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## Community conduct
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<Card title="conduct@sencho.io" icon="users" href="mailto:conduct@sencho.io">
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Reports of Code of Conduct violations in any Sencho community space.
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</Card>
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All reports are reviewed promptly and handled with confidentiality. See the [Code of Conduct](https://github.com/studio-saelix/sencho/blob/main/CODE_OF_CONDUCT.md) for details.
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## Summary
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| Email | When to use |
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|-------|-------------|
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| `support@sencho.io` | Technical help (paid tiers) |
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| `contact@sencho.io` | General inquiries, partnerships, media |
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| `licensing@sencho.io` | Upgrades, enterprise deals, refunds, license issues |
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| `security@sencho.io` | Vulnerability reports, security incidents |
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| `privacy@sencho.io` | GDPR/CCPA requests, legal, DMCA |
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| `conduct@sencho.io` | Code of Conduct violations |
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