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* docs: relicense Sencho to AGPLv3 and reframe Community positioning Replace BSL with AGPLv3 for the public Community product, update contributor and licensing copy for Community-focused contributions, and surface source and license links in Settings About. * docs: clarify CLA scope and Community contribution framing * fix(ui): split About link constants and harden AboutSection test selectors
70 lines
3.1 KiB
Plaintext
70 lines
3.1 KiB
Plaintext
---
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title: Contact & Support
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sidebarTitle: Contact
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description: Official contact channels for support, licensing, security, privacy, and general inquiries.
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---
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Sencho provides dedicated email channels for different types of inquiries. Use the channel that best matches your need so your message reaches the right team.
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## Support
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<Card title="support@sencho.io" icon="life-ring" href="mailto:support@sencho.io">
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Technical support, how-to questions, and troubleshooting help. Available to Admiral license holders via **Settings > Help & Support** in the app.
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</Card>
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Community users can get help through the [Documentation](https://docs.sencho.io) and [GitHub Issues](https://github.com/studio-saelix/sencho/issues).
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## General inquiries
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<Card title="contact@sencho.io" icon="envelope" href="mailto:contact@sencho.io">
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General inquiries, partnership proposals, and media requests. Found in the website footer under **Community > Contact**.
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</Card>
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## Licensing
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<Card title="licensing@sencho.io" icon="key" href="mailto:licensing@sencho.io">
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License activation issues, upgrade questions, custom pricing, refund requests, and alternative licensing arrangements.
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</Card>
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This address appears in:
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- The [LICENSE](https://github.com/studio-saelix/sencho/blob/main/LICENSE) file for alternative licensing inquiries
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- Upgrade prompts inside the app (Admiral plan callouts)
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- The [Refund Policy](https://sencho.io/refund) and pricing section on the website
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## Security
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<Card title="security@sencho.io" icon="shield" href="mailto:security@sencho.io">
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Vulnerability reports, security incidents, and bug bounty submissions. **Do not open a public issue for security vulnerabilities.**
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</Card>
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You can also use [GitHub private vulnerability reporting](https://github.com/studio-saelix/sencho/security/advisories/new). Both the app and the website publish a `/.well-known/security.txt` file that points to this address.
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See the full [Security Policy](https://github.com/studio-saelix/sencho/blob/main/SECURITY.md) for response times and disclosure guidelines.
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## Privacy
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<Card title="privacy@sencho.io" icon="lock" href="mailto:privacy@sencho.io">
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GDPR data requests, CCPA inquiries, Terms of Service questions, and DMCA claims.
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</Card>
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This address is listed in the [Privacy Policy](https://sencho.io/privacy) and [Terms of Service](https://sencho.io/terms) on the website.
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## Community conduct
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<Card title="conduct@sencho.io" icon="users" href="mailto:conduct@sencho.io">
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Reports of Code of Conduct violations in any Sencho community space.
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</Card>
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All reports are reviewed promptly and handled with confidentiality. See the [Code of Conduct](https://github.com/studio-saelix/sencho/blob/main/CODE_OF_CONDUCT.md) for details.
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## Summary
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| Email | When to use |
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|-------|-------------|
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| `support@sencho.io` | Technical help (Admiral) |
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| `contact@sencho.io` | General inquiries, partnerships, media |
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| `licensing@sencho.io` | Upgrades, custom deals, refunds, license issues |
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| `security@sencho.io` | Vulnerability reports, security incidents |
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| `privacy@sencho.io` | GDPR/CCPA requests, legal, DMCA |
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| `conduct@sencho.io` | Code of Conduct violations |
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