---
title: Contact & Support
description: Official contact channels for support, licensing, security, privacy, and general inquiries.
---

Sencho provides dedicated email channels for different types of inquiries. Use the channel that best matches your need so your message reaches the right team.

## Support

<Card title="support@sencho.io" icon="life-ring" href="mailto:support@sencho.io">
  Technical support, how-to questions, and troubleshooting help. Available to Skipper and Admiral license holders via **Settings > Help & Support** in the app.
</Card>

Community users can get help through the [Documentation](https://docs.sencho.io) and [GitHub Issues](https://github.com/studio-saelix/sencho/issues).

## General inquiries

<Card title="contact@sencho.io" icon="envelope" href="mailto:contact@sencho.io">
  General inquiries, partnership proposals, and media requests. Found in the website footer under **Community > Contact**.
</Card>

## Licensing

<Card title="licensing@sencho.io" icon="key" href="mailto:licensing@sencho.io">
  License activation issues, upgrade questions, enterprise pricing, refund requests, and alternative licensing arrangements.
</Card>

This address appears in:
- The [LICENSE](https://github.com/studio-saelix/sencho/blob/main/LICENSE) file for alternative licensing inquiries
- Upgrade prompts inside the app (paywall screens)
- The [Refund Policy](https://sencho.io/refund) and pricing section on the website

## Security

<Card title="security@sencho.io" icon="shield" href="mailto:security@sencho.io">
  Vulnerability reports, security incidents, and bug bounty submissions. **Do not open a public issue for security vulnerabilities.**
</Card>

You can also use [GitHub private vulnerability reporting](https://github.com/studio-saelix/sencho/security/advisories/new). Both the app and the website publish a `/.well-known/security.txt` file that points to this address.

See the full [Security Policy](https://github.com/studio-saelix/sencho/blob/main/SECURITY.md) for response times and disclosure guidelines.

## Privacy

<Card title="privacy@sencho.io" icon="lock" href="mailto:privacy@sencho.io">
  GDPR data requests, CCPA inquiries, Terms of Service questions, and DMCA claims.
</Card>

This address is listed in the [Privacy Policy](https://sencho.io/privacy) and [Terms of Service](https://sencho.io/terms) on the website.

## Community conduct

<Card title="conduct@sencho.io" icon="users" href="mailto:conduct@sencho.io">
  Reports of Code of Conduct violations in any Sencho community space.
</Card>

All reports are reviewed promptly and handled with confidentiality. See the [Code of Conduct](https://github.com/studio-saelix/sencho/blob/main/CODE_OF_CONDUCT.md) for details.

## Summary

| Email | When to use |
|-------|-------------|
| `support@sencho.io` | Technical help (paid tiers) |
| `contact@sencho.io` | General inquiries, partnerships, media |
| `licensing@sencho.io` | Upgrades, enterprise deals, refunds, license issues |
| `security@sencho.io` | Vulnerability reports, security incidents |
| `privacy@sencho.io` | GDPR/CCPA requests, legal, DMCA |
| `conduct@sencho.io` | Code of Conduct violations |
