---
title: Contact & Support
sidebarTitle: Contact
description: Official contact channels for support, licensing, security, privacy, and general inquiries.
---

Sencho provides dedicated email channels for different types of inquiries. Use the channel that best matches your need so your message reaches the right team.

## Support

<Card title="support@sencho.io" icon="life-ring" href="mailto:support@sencho.io">
  Priority email support, reserved for Admiral license holders: Monday to Friday, 09:00-17:00 America/New_York, with a one-business-day first-response target. This is not a contractual SLA or 24/7 service.
</Card>

Every user, Community and Admiral alike, can reach [Documentation](https://docs.sencho.io), [GitHub Issues](https://github.com/studio-saelix/sencho/issues), and [Discord](https://discord.gg/rvXAszRGSc) from **Settings → Help → Support** in the app. Admiral adds the priority email channel above on the same page.

## General inquiries

<Card title="hello@sencho.io" icon="envelope" href="mailto:hello@sencho.io">
  General inquiries, partnership proposals, media requests, and Admiral pricing conversations.
</Card>

Found in the website footer under **Community > Contact**, and behind the **Get in touch** button on the [pricing page](https://sencho.io/pricing). Admiral is arranged directly with Studio Saelix rather than a self-serve checkout, so this is also the address to start a pricing or trial conversation.

## Licensing

<Card title="licensing@sencho.io" icon="key" href="mailto:licensing@sencho.io">
  Activation issues, billing questions, and refund requests for an Admiral license you already hold.
</Card>

This address appears in:
- The [Refund Policy](https://sencho.io/refund), for refund requests (include your license key or order number)
- [TRADEMARKS.md](https://github.com/studio-saelix/sencho/blob/main/TRADEMARKS.md), for trademark questions

For a new Admiral conversation (pricing, trials, procurement), use **hello@sencho.io** above instead.

## Security

<Card title="security@sencho.io" icon="shield" href="mailto:security@sencho.io">
  Vulnerability reports and security incidents. **Do not open a public issue for security vulnerabilities.**
</Card>

You can also use [GitHub private vulnerability reporting](https://github.com/studio-saelix/sencho/security/advisories/new). Both the app and the website publish a `/.well-known/security.txt` file that points to this address. Expect an initial response within 72 hours.

See the full [Security Policy](https://github.com/studio-saelix/sencho/blob/main/SECURITY.md) for supported versions and disclosure guidelines.

## Privacy

<Card title="privacy@sencho.io" icon="lock" href="mailto:privacy@sencho.io">
  GDPR data requests, CCPA inquiries, Terms of Service questions, and DMCA claims.
</Card>

This address is listed in the [Privacy Policy](https://sencho.io/privacy) and [Terms of Service](https://sencho.io/terms) on the website.

## Community conduct

<Card title="conduct@sencho.io" icon="users" href="mailto:conduct@sencho.io">
  Reports of Code of Conduct violations in any Sencho community space.
</Card>

All reports are reviewed promptly and handled with confidentiality. See the [Code of Conduct](https://github.com/studio-saelix/sencho/blob/main/CODE_OF_CONDUCT.md) for details.

## Summary

| Email | When to use |
|-------|-------------|
| `support@sencho.io` | Priority technical support (Admiral only) |
| `hello@sencho.io` | General inquiries, partnerships, media, new Admiral conversations |
| `licensing@sencho.io` | Activation, billing, and refunds for an existing license |
| `security@sencho.io` | Vulnerability reports, security incidents |
| `privacy@sencho.io` | GDPR/CCPA requests, legal, DMCA |
| `conduct@sencho.io` | Code of Conduct violations |
