# Getting help with Sencho

Sencho is a solo-maintained project. Here is what to expect.

## Where to ask

- **Setup, configuration, "how do I" questions** → [Documentation](https://docs.sencho.io)
- **Discussion, share your setup, propose ideas** → [GitHub Discussions](https://github.com/studio-saelix/sencho/discussions)
- **Bugs, regressions, broken features** → [Bug report](https://github.com/studio-saelix/sencho/issues/new?template=bug_report.yml)
- **Feature requests** → [Feature request](https://github.com/studio-saelix/sencho/issues/new?template=feature_request.yml)
- **Security vulnerabilities** → [SECURITY.md](SECURITY.md). Do not open a public issue.
- **Licensing, billing, refunds** → licensing@sencho.io
- **Support the project** → [GitHub Sponsors](https://github.com/sponsors/Studio-Saelix) or [Buy Me a Coffee](https://buymeacoffee.com/sencho). Sponsorship is not required and does not change support response times; it helps fund the work.

## Response times

Sencho is built by a single maintainer. Volunteer responses target:

- Security reports: 72 hours initial response (committed in SECURITY.md)
- Bug reports: a few days, typically within a week
- Feature requests: triaged but not always replied to individually; check the roadmap
- Discussions questions: community-first; the maintainer joins when possible

There is no SLA. The paid Admiral tier gets priority for licensing-related issues through the email above. A formal paid-support tier may follow 1.0.

## What is in scope

- Bugs in shipped functionality, on a supported deployment (Docker Compose or `docker run` with the documented mounts).
- Setup questions where the docs are unclear; tell us which page confused you.
- Feature requests that fit Sencho's scope (Docker Compose control plane for homelab and small fleets).

## What is out of scope

- Generic Docker, networking, or Compose troubleshooting unrelated to Sencho.
- Custom modifications, forks, or non-default deployments.
- Migration help from competing tools beyond what the docs already cover.
