diff --git a/internal/cloudcp/portal/dist/build_manifest.json b/internal/cloudcp/portal/dist/build_manifest.json
index ddc868e9cf..e4adead051 100644
--- a/internal/cloudcp/portal/dist/build_manifest.json
+++ b/internal/cloudcp/portal/dist/build_manifest.json
@@ -1,5 +1,5 @@
 {
-  "source_hash": "b48ed843c8ab211f26d40bdb069e5a6a3f35c206eedef2cf15301ca0f640e8e3",
+  "source_hash": "b99ef3907290e1285e448dd8af5af07b4767f6fe4f6afd76d1b46722980f5a18",
   "build_inputs": [
     "package.json",
     "tsconfig.json",
diff --git a/internal/cloudcp/portal/dist/portal_app.js b/internal/cloudcp/portal/dist/portal_app.js
index 87bd71140f..5580b814e6 100644
--- a/internal/cloudcp/portal/dist/portal_app.js
+++ b/internal/cloudcp/portal/dist/portal_app.js
@@ -1,7 +1,11 @@
 (() => {
   // src/account_view.ts
+  function normalizedTeamRole(role) {
+    if (role === "member") return "read_only";
+    return role || "read_only";
+  }
   function roleLabel(role) {
-    switch (role) {
+    switch (normalizedTeamRole(role)) {
       case "owner":
         return "Owner";
       case "admin":
@@ -17,7 +21,7 @@
     }
   }
   function roleCapabilityCopy(role) {
-    switch (role) {
+    switch (normalizedTeamRole(role)) {
       case "owner":
         return "Full account control, including billing, team access, and hosted operations.";
       case "admin":
@@ -110,7 +114,7 @@
   function countMembersByRole(members, role) {
     var count = 0;
     for (var i = 0; i < members.length; i += 1) {
-      if (members[i].role === role) count += 1;
+      if (normalizedTeamRole(members[i].role) === role) count += 1;
     }
     return count;
   }
@@ -133,10 +137,11 @@
     stats.innerHTML = '<div class="team-stat-card"><span class="team-stat-label">Members</span><span class="team-stat-value">' + String(members.length) + '</span></div><div class="team-stat-card"><span class="team-stat-label">Owners</span><span class="team-stat-value">' + String(countMembersByRole(members, "owner")) + '</span></div><div class="team-stat-card"><span class="team-stat-label">Admins</span><span class="team-stat-value">' + String(countMembersByRole(members, "admin")) + '</span></div><div class="team-stat-card"><span class="team-stat-label">Operators</span><span class="team-stat-value">' + String(countMembersByRole(members, "tech") + countMembersByRole(members, "read_only")) + "</span></div>";
   }
   function renderTeamRoleControl(accountID, member, isOwner) {
-    if (member.role === "owner" && !isOwner) {
+    var currentRole = normalizedTeamRole(member.role);
+    if (currentRole === "owner" && !isOwner) {
       var locked = document.createElement("span");
       locked.className = "team-role-badge";
-      locked.textContent = roleLabel(member.role);
+      locked.textContent = roleLabel(currentRole);
       return locked;
     }
     var sel = document.createElement("select");
@@ -146,7 +151,7 @@
       var opt = document.createElement("option");
       opt.value = roles[j];
       opt.textContent = roleLabel(roles[j]);
-      if (member.role === roles[j]) opt.selected = true;
+      if (currentRole === roles[j]) opt.selected = true;
       sel.appendChild(opt);
     }
     sel.setAttribute("data-action", "change-role");
@@ -155,7 +160,7 @@
     return sel;
   }
   function renderTeamMemberAction(accountID, member, isOwner) {
-    if (member.role === "owner" && !isOwner) {
+    if (normalizedTeamRole(member.role) === "owner" && !isOwner) {
       return null;
     }
     var btn = document.createElement("button");
@@ -1763,11 +1768,12 @@
   }
   function renderAccountOverviewSection(account) {
     var workspaces = Array.isArray(account.workspaces) ? account.workspaces : [];
-    var summaryText = accountKindLabel(account) + " \xB7 " + titleCase(account.role) + " \xB7 " + workspaceCountLabel(workspaces.length);
     var healthyCount = countWorkspacesByHealth(workspaces, "healthy");
     var checkingCount = countWorkspacesByHealth(workspaces, "checking");
     var unhealthyCount = countWorkspacesByHealth(workspaces, "unhealthy");
     var activeCount = countWorkspacesByState(workspaces, "active");
+    var postureTitle = unhealthyCount > 0 ? "Hosted posture needs review" : checkingCount > 0 ? "Hosted posture is still settling" : "Hosted posture is stable";
+    var postureCopy = unhealthyCount > 0 ? "One or more workspaces still need attention before the hosted fleet is trustworthy." : checkingCount > 0 ? "The hosted fleet is mostly healthy, but some workspaces are still waiting on a completed health check." : "The hosted fleet is healthy and ready for routine operator work.";
     var operationsCopy = account.kind === "msp" ? "Manage the client fleet from this account surface. Workspace creation, billing, and team actions belong here." : "Use this account surface to open hosted workspaces, manage billing, and control access for this hosted account.";
     var actions = "";
     var addWorkspaceForm = "";
@@ -1777,8 +1783,8 @@
         addWorkspaceForm = '<div class="add-workspace-form" id="add-ws-form-' + escapeAttr(account.id) + '"><label for="ws-name-' + escapeAttr(account.id) + '">Workspace name (for example, a client name)</label><input type="text" id="ws-name-' + escapeAttr(account.id) + '" placeholder="Acme Corp" maxlength="80" autocomplete="off"><div class="form-actions"><button type="button" class="btn-primary" data-action="create-workspace" data-account-id="' + escapeAttr(account.id) + '">Create workspace</button><button type="button" class="btn-secondary" data-action="toggle-add-workspace" data-account-id="' + escapeAttr(account.id) + '">Cancel</button><div class="spinner" id="ws-spinner-' + escapeAttr(account.id) + '" hidden></div></div></div>';
       }
     }
-    return '<section class="account-content-panel account-content-panel-overview"><div class="account-command-deck"><div class="account-overview-card"><div class="account-panel-kicker">Hosted posture</div><h3>' + escapeHTML(account.name) + "</h3><p>" + escapeHTML(summaryText) + '</p><div class="account-overview-callout">' + escapeHTML(
-      account.kind === "msp" ? "This is the control surface for hosted clients, account billing, and operator access." : "This is the control surface for hosted workspaces, billing, and account access."
+    return '<section class="account-content-panel account-content-panel-overview"><div class="account-command-deck"><div class="account-overview-card"><div class="account-panel-kicker">Hosted posture</div><h3>' + escapeHTML(postureTitle) + "</h3><p>" + escapeHTML(postureCopy) + '</p><div class="account-overview-callout">' + escapeHTML(
+      account.kind === "msp" ? "Use this console to run client workspaces, account billing, and operator access from one place." : "Use this console to run hosted workspaces, account billing, and operator access from one place."
     ) + '</div></div><div class="account-metric-strip"><div class="account-stat-card account-stat-card-inline"><span class="account-stat-label">Active workspaces</span><span class="account-stat-value">' + String(activeCount) + '</span></div><div class="account-stat-card account-stat-card-inline"><span class="account-stat-label">Healthy</span><span class="account-stat-value account-stat-healthy">' + String(healthyCount) + '</span></div><div class="account-stat-card account-stat-card-inline"><span class="account-stat-label">Checking</span><span class="account-stat-value account-stat-checking">' + String(checkingCount) + '</span></div><div class="account-stat-card account-stat-card-inline"><span class="account-stat-label">Needs attention</span><span class="account-stat-value account-stat-unhealthy">' + String(unhealthyCount) + "</span></div></div>" + actions + addWorkspaceForm + '<div class="account-overview-secondary"><div class="overview-side-card overview-side-card-primary"><div class="account-panel-kicker">Operator overview</div><h4>Start from the next action, not the whole account</h4><p>Use the overview for posture, then move into workspaces, team, or account services depending on what needs attention.</p><div class="overview-quick-actions">' + renderOverviewQuickAction("workspaces", "Open workspaces", "Review the hosted fleet and move into a workspace") + renderOverviewQuickAction("team", "Review team access", "Check who can operate billing and hosted workspaces") + renderOverviewQuickAction("services", "Open account services", "Handle billing, licenses, refunds, and privacy actions") + "</div></div>" + renderAttentionPanel(workspaces) + "</div></div></section>";
   }
   function renderAccountWorkspaceSection(account, accountAPIBasePath) {
diff --git a/internal/cloudcp/portal/frontend/src/account_view.test.ts b/internal/cloudcp/portal/frontend/src/account_view.test.ts
index f06b9d5217..db747e0e3f 100644
--- a/internal/cloudcp/portal/frontend/src/account_view.test.ts
+++ b/internal/cloudcp/portal/frontend/src/account_view.test.ts
@@ -111,6 +111,34 @@ describe('account view', function() {
     expect(document.getElementById('team-stats-acct_1')?.textContent).toContain('2');
   });
 
+  it('normalizes legacy member roles into the current read-only operator model', function() {
+    document.body.innerHTML =
+      '<div id="team-section-acct_1" class="team-section" data-actor-role="owner">' +
+      '<div id="team-stats-acct_1"></div>' +
+      '<div id="team-list-acct_1"></div>' +
+      '</div>';
+
+    renderTeamSection(
+      'acct_1',
+      createEntry({
+        teamVisible: true,
+        teamQuery: {
+          status: 'ready',
+          error: '',
+          data: [
+            { email: 'legacy@example.com', role: 'member', user_id: 'u_legacy' },
+          ],
+        },
+      })
+    );
+
+    var roleSelect = document.querySelector('.team-role-select') as HTMLSelectElement;
+    expect(document.getElementById('team-list-acct_1')?.textContent).toContain('Read-only');
+    expect(roleSelect.value).toBe('read_only');
+    expect(document.getElementById('team-stats-acct_1')?.textContent).toContain('Operators');
+    expect(document.getElementById('team-stats-acct_1')?.textContent).toContain('1');
+  });
+
   it('renders workspace management selection from account UI state', function() {
     document.body.innerHTML =
       '<div id="workspace-management-acct_1" class="workspace-management-panel">' +
diff --git a/internal/cloudcp/portal/frontend/src/account_view.ts b/internal/cloudcp/portal/frontend/src/account_view.ts
index c156064651..35dfb78ea5 100644
--- a/internal/cloudcp/portal/frontend/src/account_view.ts
+++ b/internal/cloudcp/portal/frontend/src/account_view.ts
@@ -8,8 +8,13 @@ import type {
 
 type FormValueElement = HTMLInputElement | HTMLTextAreaElement | HTMLSelectElement;
 
+function normalizedTeamRole(role: string): string {
+  if (role === 'member') return 'read_only';
+  return role || 'read_only';
+}
+
 function roleLabel(role: string): string {
-  switch (role) {
+  switch (normalizedTeamRole(role)) {
     case 'owner':
       return 'Owner';
     case 'admin':
@@ -26,7 +31,7 @@ function roleLabel(role: string): string {
 }
 
 function roleCapabilityCopy(role: string): string {
-  switch (role) {
+  switch (normalizedTeamRole(role)) {
     case 'owner':
       return 'Full account control, including billing, team access, and hosted operations.';
     case 'admin':
@@ -132,7 +137,7 @@ function setContainerMessage(container: HTMLElement, msg: string, isError: boole
 function countMembersByRole(members: PortalTeamMember[], role: string): number {
   var count = 0;
   for (var i = 0; i < members.length; i += 1) {
-    if (members[i].role === role) count += 1;
+    if (normalizedTeamRole(members[i].role) === role) count += 1;
   }
   return count;
 }
@@ -162,10 +167,11 @@ function renderTeamStats(accountID: string, entry: PortalAccountUIEntry): void {
 }
 
 function renderTeamRoleControl(accountID: string, member: PortalTeamMember, isOwner: boolean): HTMLElement {
-  if (member.role === 'owner' && !isOwner) {
+  var currentRole = normalizedTeamRole(member.role);
+  if (currentRole === 'owner' && !isOwner) {
     var locked = document.createElement('span');
     locked.className = 'team-role-badge';
-    locked.textContent = roleLabel(member.role);
+    locked.textContent = roleLabel(currentRole);
     return locked;
   }
 
@@ -176,7 +182,7 @@ function renderTeamRoleControl(accountID: string, member: PortalTeamMember, isOw
     var opt = document.createElement('option');
     opt.value = roles[j];
     opt.textContent = roleLabel(roles[j]);
-    if (member.role === roles[j]) opt.selected = true;
+    if (currentRole === roles[j]) opt.selected = true;
     sel.appendChild(opt);
   }
   sel.setAttribute('data-action', 'change-role');
@@ -186,7 +192,7 @@ function renderTeamRoleControl(accountID: string, member: PortalTeamMember, isOw
 }
 
 function renderTeamMemberAction(accountID: string, member: PortalTeamMember, isOwner: boolean): HTMLElement | null {
-  if (member.role === 'owner' && !isOwner) {
+  if (normalizedTeamRole(member.role) === 'owner' && !isOwner) {
     return null;
   }
 
diff --git a/internal/cloudcp/portal/frontend/src/shell_view.test.ts b/internal/cloudcp/portal/frontend/src/shell_view.test.ts
index ab281b3d37..cb64b1fa47 100644
--- a/internal/cloudcp/portal/frontend/src/shell_view.test.ts
+++ b/internal/cloudcp/portal/frontend/src/shell_view.test.ts
@@ -142,6 +142,8 @@ describe('shell view', function() {
     expect(html).toContain('Manage the client fleet from this account surface.');
     expect(html).toContain('Operator overview');
     expect(html).toContain('Start from the next action, not the whole account');
+    expect(html).toContain('Hosted posture needs review');
+    expect(html).toContain('Use this console to run client workspaces, account billing, and operator access from one place.');
     expect(html).toContain('Open workspaces');
     expect(html).toContain('Review team access');
     expect(html).toContain('Needs review');
diff --git a/internal/cloudcp/portal/frontend/src/shell_view.ts b/internal/cloudcp/portal/frontend/src/shell_view.ts
index 3be5c85a17..b73c0400fc 100644
--- a/internal/cloudcp/portal/frontend/src/shell_view.ts
+++ b/internal/cloudcp/portal/frontend/src/shell_view.ts
@@ -328,11 +328,20 @@ function renderWorkspaceCard(account: PortalAccountSummary, workspace: PortalWor
 
 function renderAccountOverviewSection(account: PortalAccountSummary): string {
   var workspaces = Array.isArray(account.workspaces) ? account.workspaces : [];
-  var summaryText = accountKindLabel(account) + ' · ' + titleCase(account.role) + ' · ' + workspaceCountLabel(workspaces.length);
   var healthyCount = countWorkspacesByHealth(workspaces, 'healthy');
   var checkingCount = countWorkspacesByHealth(workspaces, 'checking');
   var unhealthyCount = countWorkspacesByHealth(workspaces, 'unhealthy');
   var activeCount = countWorkspacesByState(workspaces, 'active');
+  var postureTitle = unhealthyCount > 0
+    ? 'Hosted posture needs review'
+    : checkingCount > 0
+      ? 'Hosted posture is still settling'
+      : 'Hosted posture is stable';
+  var postureCopy = unhealthyCount > 0
+    ? 'One or more workspaces still need attention before the hosted fleet is trustworthy.'
+    : checkingCount > 0
+      ? 'The hosted fleet is mostly healthy, but some workspaces are still waiting on a completed health check.'
+      : 'The hosted fleet is healthy and ready for routine operator work.';
   var operationsCopy = account.kind === 'msp'
     ? 'Manage the client fleet from this account surface. Workspace creation, billing, and team actions belong here.'
     : 'Use this account surface to open hosted workspaces, manage billing, and control access for this hosted account.';
@@ -398,11 +407,11 @@ function renderAccountOverviewSection(account: PortalAccountSummary): string {
       '<div class="account-command-deck">' +
         '<div class="account-overview-card">' +
           '<div class="account-panel-kicker">Hosted posture</div>' +
-          '<h3>' + escapeHTML(account.name) + '</h3>' +
-          '<p>' + escapeHTML(summaryText) + '</p>' +
+          '<h3>' + escapeHTML(postureTitle) + '</h3>' +
+          '<p>' + escapeHTML(postureCopy) + '</p>' +
           '<div class="account-overview-callout">' + escapeHTML(account.kind === 'msp'
-            ? 'This is the control surface for hosted clients, account billing, and operator access.'
-            : 'This is the control surface for hosted workspaces, billing, and account access.'
+            ? 'Use this console to run client workspaces, account billing, and operator access from one place.'
+            : 'Use this console to run hosted workspaces, account billing, and operator access from one place.'
           ) + '</div>' +
         '</div>' +
         '<div class="account-metric-strip">' +