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libredesk/ROADMAP.md
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2026-07-15 01:44:20 +05:30

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Libredesk Roadmap

The open-source customer support platform you actually own. One inbox for email, live chat, and WhatsApp - self-hosted, no per-seat pricing.

Items are listed in priority order.

Near Term

  • AI copilot and AI agent with handoff to humans - WIP
  • Help articles and help center- WIP
  • WhatsApp channel - WIP

Mid Term

  • Contact merging - TODO
  • 2FA for password login - TODO
  • GDPR compliance - TODO