libredesk/ROADMAP.md

Libredesk Roadmap

The open-source customer support platform you actually own. One inbox for email, live chat, and WhatsApp - self-hosted, no per-seat pricing.

Items are listed in priority order.

Near Term

• WhatsApp channel - WIP
• AI copilot for drafting replies and assisting human agents - TODO
• AI agent with handoff to human - TODO
• Help articles - TODO
• Help center - TODO
• Contact merging - TODO
• 2FA for password login - TODO
• Telegram channel - TODO

Mid Term

• GDPR compliance - TODO