Files
libredesk/cmd/media.go
T
Abhinav Raut 494bc15b0a feat: Enable agents to create conversations from the UI
Before this feature the only way to create a conversation was by adding inbox and sending an email.

Agents first search contacts by email, see a dropdown select an existing contact or fill a new email for new contact.

The backend creates contact if it does not exist, creates a conversation, sends a reply to the conversation.
Optinally assigns conversation to a user / team.

fix: Replies to emails create a new conversation instead of attaching to the previous one.

Was not happening in gmail, as gmail was sending the references headers in all replies and I missed this completely. So when libredesk searches a conversation by references headers it worked!

Instead the right way is to generate the outgoing email message id and saving it in DB. This commit fixes that.

There could be more backup strategies like putting reference number in the subject but that can be explored later.

chore: new role `conversatons:write` that enables the create conversations feature for an agent.

chore: migrations for v0.4.0.
2025-03-05 01:17:42 +05:30

199 lines
6.3 KiB
Go

package main
import (
"encoding/json"
"fmt"
"net/http"
"path/filepath"
"strings"
"slices"
"github.com/abhinavxd/libredesk/internal/attachment"
amodels "github.com/abhinavxd/libredesk/internal/auth/models"
"github.com/abhinavxd/libredesk/internal/envelope"
"github.com/abhinavxd/libredesk/internal/image"
"github.com/abhinavxd/libredesk/internal/stringutil"
"github.com/google/uuid"
"github.com/valyala/fasthttp"
"github.com/volatiletech/null/v9"
"github.com/zerodha/fastglue"
)
const (
thumbPrefix = "thumb_"
)
func handleMediaUpload(r *fastglue.Request) error {
var (
app = r.Context.(*App)
cleanUp = false
)
form, err := r.RequestCtx.MultipartForm()
if err != nil {
app.lo.Error("error parsing form data.", "error", err)
return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error parsing data", nil, envelope.GeneralError)
}
files, ok := form.File["files"]
if !ok || len(files) == 0 {
return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "File not found", nil, envelope.InputError)
}
fileHeader := files[0]
file, err := fileHeader.Open()
if err != nil {
app.lo.Error("error reading uploaded file", "error", err)
return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error reading file", nil, envelope.GeneralError)
}
defer file.Close()
// Inline?
var disposition = null.StringFrom(attachment.DispositionAttachment)
inline, ok := form.Value["inline"]
if ok && len(inline) > 0 && inline[0] == "true" {
disposition = null.StringFrom(attachment.DispositionInline)
}
// Linked model?
var linkedModel string
model, ok := form.Value["linked_model"]
if ok && len(model) > 0 {
linkedModel = model[0]
}
// Sanitize filename.
srcFileName := stringutil.SanitizeFilename(fileHeader.Filename)
srcContentType := fileHeader.Header.Get("Content-Type")
srcFileSize := fileHeader.Size
srcExt := strings.TrimPrefix(strings.ToLower(filepath.Ext(srcFileName)), ".")
// Check file size
consts := app.consts.Load().(*constants)
if bytesToMegabytes(srcFileSize) > float64(consts.MaxFileUploadSizeMB) {
app.lo.Error("error: uploaded file size is larger than max allowed", "size", bytesToMegabytes(srcFileSize), "max_allowed", consts.MaxFileUploadSizeMB)
return r.SendErrorEnvelope(
http.StatusRequestEntityTooLarge,
fmt.Sprintf("File size is too large. Please upload file lesser than %d MB", consts.MaxFileUploadSizeMB),
nil,
envelope.GeneralError,
)
}
if !slices.Contains(consts.AllowedUploadFileExtensions, "*") && !slices.Contains(consts.AllowedUploadFileExtensions, srcExt) {
return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "File type not allowed", nil, envelope.InputError)
}
// Delete files on any error.
var uuid = uuid.New()
thumbName := thumbPrefix + uuid.String()
defer func() {
if cleanUp {
app.media.Delete(uuid.String())
app.media.Delete(thumbName)
}
}()
// Generate and upload thumbnail and store image dimensions in the media meta.
var meta = []byte("{}")
if slices.Contains(image.Exts, srcExt) {
file.Seek(0, 0)
thumbFile, err := image.CreateThumb(image.DefThumbSize, file)
if err != nil {
app.lo.Error("error creating thumb image", "error", err)
return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error creating image thumbnail", nil, envelope.GeneralError)
}
thumbName, err = app.media.Upload(thumbName, srcContentType, thumbFile)
if err != nil {
app.lo.Error("error uploading thumbnail", "error", err)
return sendErrorEnvelope(r, err)
}
// Store image dimensions in media meta, storing dimensions for image previews in future.
file.Seek(0, 0)
width, height, err := image.GetDimensions(file)
if err != nil {
cleanUp = true
app.lo.Error("error getting image dimensions", "error", err)
return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error uploading file", nil, envelope.GeneralError)
}
meta, _ = json.Marshal(map[string]interface{}{
"width": width,
"height": height,
})
}
file.Seek(0, 0)
_, err = app.media.Upload(uuid.String(), srcContentType, file)
if err != nil {
cleanUp = true
app.lo.Error("error uploading file", "error", err)
return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error uploading file", nil, envelope.GeneralError)
}
// Insert in DB.
media, err := app.media.Insert(disposition, srcFileName, srcContentType, "" /**content_id**/, null.NewString(linkedModel, linkedModel != ""), uuid.String(), null.Int{} /**model_id**/, int(srcFileSize), meta)
if err != nil {
cleanUp = true
app.lo.Error("error inserting metadata into database", "error", err)
return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error inserting media", nil, envelope.GeneralError)
}
return r.SendEnvelope(media)
}
// handleServeMedia serves uploaded media.
func handleServeMedia(r *fastglue.Request) error {
var (
app = r.Context.(*App)
auser = r.RequestCtx.UserValue("user").(amodels.User)
uuid = r.RequestCtx.UserValue("uuid").(string)
)
user, err := app.user.GetAgent(auser.ID)
if err != nil {
return sendErrorEnvelope(r, err)
}
// Fetch media from DB.
media, err := app.media.GetByUUID(strings.TrimPrefix(uuid, thumbPrefix))
if err != nil {
return sendErrorEnvelope(r, err)
}
// Check if the user has permission to access the linked model.
allowed, err := app.authz.EnforceMediaAccess(user, media.Model.String)
if err != nil {
app.lo.Error("error checking media permission", "error", err, "model", media.Model.String, "model_id", media.ModelID)
return sendErrorEnvelope(r, err)
}
// For messages, check access to the conversation this message is part of.
if media.Model.String == "messages" {
conversation, err := app.conversation.GetConversationByMessageID(media.ModelID.Int)
if err != nil {
return sendErrorEnvelope(r, err)
}
allowed, err = app.authz.EnforceConversationAccess(user, conversation)
if err != nil {
return sendErrorEnvelope(r, err)
}
}
if !allowed {
return r.SendErrorEnvelope(http.StatusUnauthorized, "Permission denied", nil, envelope.PermissionError)
}
consts := app.consts.Load().(*constants)
switch consts.UploadProvider {
case "fs":
fasthttp.ServeFile(r.RequestCtx, filepath.Join(ko.String("upload.fs.upload_path"), uuid))
case "s3":
r.RequestCtx.Redirect(app.media.GetURL(uuid), http.StatusFound)
}
return nil
}
func bytesToMegabytes(bytes int64) float64 {
return float64(bytes) / 1024 / 1024
}