libredesk/ROADMAP.md

Libredesk Roadmap

Vision

A high-performance, omni-channel, self-hosted customer support desk.

Near Term

• OAuth inbox support for Microsoft accounts - Done
• Draft saving support for conversations - Done
• Support for mentions - Done
• Ability to import agents in bulk - Done

Mid Term

• Full-fledged live chat widget - WIP

Long Term

• WhatsApp channel - TODO