Abhinav Raut 16c79a2706 guard AI agent replies and add prior-conversation context ...

The agent now only replies to a turn the primary contact authored, so a CC'd or plus-address participant hands off to a human instead of driving tool calls under the contact's identity. It also asks the customer to confirm before resolving, and can read the contact's other recent conversations for context.

2026-07-12 04:47:36 +05:30

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guard AI agent replies and add prior-conversation context

2026-07-12 04:47:36 +05:30