LibreDesk

Self-hosted 100% open source support desk. Single binary.

Features

Feature	Description
Granular Permissions	Fine-grained access control for conversations.
Tags for Conversations	Organize and categorize conversations with tags.
Private Notes	Add internal notes visible only to agents.
Roles for Agents	Define agent roles with specific permissions.
SLA	Configure and manage service level agreements.
Reports	Generate insights and analytics on support performance.
Canned Responses	Save and reuse common replies for efficiency.
Auto Assignment	Automatically assign tickets to agents based on defined rules.
Snooze Conversations	Temporarily pause conversations and set reminders to revisit them later.
Automation Rules	Define rules to automate workflows on conversation creation, updates, or hourly triggers.
Customize Email Templates (Agent)	Customize email notifications sent to agents.
Customize Email Templates (Replies)	Customize email templates for conversation replies via email.
Set Business Hours	Define operating hours to manage SLA and availability.

Channel	Status
Email	Supported