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Abhinav Raut
eb6a195aaf
Agents can download a full conversation as a .txt file from the header menu. The conversation sidebar now shows the CSAT rating and feedback once the customer responds.
17 lines
416 B
JavaScript
17 lines
416 B
JavaScript
const RATING_EMOJI = { 1: '😢', 2: '😕', 3: '😊', 4: '😃', 5: '🤩' }
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const RATING_TEXT_KEY = {
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1: 'globals.terms.poor',
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2: 'globals.terms.fair',
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3: 'globals.terms.good',
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4: 'globals.terms.great',
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5: 'globals.terms.excellent'
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}
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export function csatRatingEmoji (rating) {
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return RATING_EMOJI[rating] || ''
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}
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export function csatRatingTextKey (rating) {
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return RATING_TEXT_KEY[rating] || ''
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}
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