mirror of
https://github.com/abhinavxd/libredesk.git
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Abhinav Raut
48e89dc4b9
- feat: soft deletion for users, inboxes, teams, and tags - Rename tables and queries.
318 lines
12 KiB
SQL
318 lines
12 KiB
SQL
DROP TYPE IF EXISTS "channels" CASCADE; CREATE TYPE "channels" AS ENUM ('email');
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DROP TYPE IF EXISTS "media_store" CASCADE; CREATE TYPE "media_store" AS ENUM ('s3', 'fs');
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DROP TYPE IF EXISTS "message_type" CASCADE; CREATE TYPE "message_type" AS ENUM ('incoming','outgoing','activity');
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DROP TYPE IF EXISTS "message_sender_type" CASCADE; CREATE TYPE "message_sender_type" AS ENUM ('user','contact');
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DROP TYPE IF EXISTS "message_status" CASCADE; CREATE TYPE "message_status" AS ENUM ('received','sent','failed','pending');
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DROP TYPE IF EXISTS "content_type" CASCADE; CREATE TYPE "content_type" AS ENUM ('text','html');
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DROP TABLE IF EXISTS teams CASCADE;
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CREATE TABLE teams (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"name" VARCHAR(140) NOT NULL,
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disabled bool DEFAULT false NOT NULL,
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auto_assign_conversations bool DEFAULT false NOT NULL,
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CONSTRAINT constraint_teams_on_name_unique UNIQUE ("name")
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);
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DROP TABLE IF EXISTS users CASCADE;
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CREATE TABLE users (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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deleted_at TIMESTAMPTZ NULL,
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disabled bool DEFAULT false NOT NULL,
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email VARCHAR(254) NOT NULL,
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first_name VARCHAR(100) NOT NULL,
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last_name VARCHAR(100) NULL,
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"password" VARCHAR(150) NULL,
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avatar_url TEXT NULL,
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roles _text DEFAULT '{}'::text [] NOT NULL,
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reset_password_token TEXT NULL,
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reset_password_token_expiry TIMESTAMPTZ NULL,
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CONSTRAINT constraint_users_on_email_unique UNIQUE (email)
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);
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DROP TABLE IF EXISTS conversation_statuses CASCADE;
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CREATE TABLE conversation_statuses (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"name" TEXT NOT NULL,
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CONSTRAINT constraint_status_on_name_unique UNIQUE ("name")
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);
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DROP TABLE IF EXISTS conversation_priorities CASCADE;
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CREATE TABLE conversation_priorities (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"name" TEXT NOT NULL,
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CONSTRAINT constraint_priority_on_name_unique UNIQUE ("name")
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);
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DROP TABLE IF EXISTS conversations CASCADE;
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CREATE TABLE conversations (
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id BIGSERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"uuid" UUID DEFAULT gen_random_uuid() NOT NULL,
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reference_number TEXT UNIQUE NOT NULL,
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contact_id BIGINT NOT NULL,
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assigned_user_id INT REFERENCES users(id) ON DELETE SET NULL ON UPDATE CASCADE,
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assigned_team_id INT REFERENCES teams(id) ON DELETE SET NULL ON UPDATE CASCADE,
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inbox_id INT NOT NULL,
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meta JSONB DEFAULT '{}'::JSON NOT NULL,
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assignee_last_seen_at TIMESTAMPTZ DEFAULT NOW(),
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first_reply_at TIMESTAMPTZ NULL,
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closed_at TIMESTAMPTZ NULL,
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resolved_at TIMESTAMPTZ NULL,
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status_id INT REFERENCES conversation_statuses(id),
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priority_id INT REFERENCES conversation_priorities(id)
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);
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DROP TABLE IF EXISTS conversation_messages CASCADE;
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CREATE TABLE conversation_messages (
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id BIGSERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"uuid" UUID DEFAULT gen_random_uuid() NOT NULL,
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"type" message_type NOT NULL,
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status message_status NOT NULL,
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private BOOL NULL,
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conversation_id BIGSERIAL REFERENCES conversations(id) ON DELETE CASCADE ON UPDATE CASCADE,
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content_type content_type NULL,
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"content" TEXT NULL,
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source_id TEXT NULL,
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sender_id INT NULL,
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sender_type message_sender_type NOT NULL,
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meta JSONB DEFAULT '{}'::JSONB NULL
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);
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DROP TABLE IF EXISTS automation_rules CASCADE;
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CREATE TABLE automation_rules (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"name" VARCHAR(255) NOT NULL,
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description TEXT NULL,
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"type" VARCHAR NOT NULL,
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rules JSONB NULL,
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events TEXT[] NULL,
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disabled BOOL DEFAULT false NOT NULL,
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CONSTRAINT constraint_automation_rules_on_name CHECK (length("name") <= 100),
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CONSTRAINT constraint_automation_rules_on_description CHECK (length(description) <= 300)
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);
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DROP TABLE IF EXISTS canned_responses CASCADE;
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CREATE TABLE canned_responses (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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title TEXT NOT NULL,
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"content" TEXT NOT NULL,
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CONSTRAINT constraint_canned_responses_on_title CHECK (length(title) <= 100),
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CONSTRAINT constraint_canned_responses_on_content CHECK (length("content") <= 5000)
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);
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DROP TABLE IF EXISTS contacts CASCADE;
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CREATE TABLE contacts (
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id BIGSERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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first_name TEXT NULL,
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last_name TEXT NULL,
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email VARCHAR(254) NULL,
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phone_number TEXT NULL,
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avatar_url TEXT NULL,
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inbox_id INT NULL,
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source_id TEXT NULL,
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CONSTRAINT constraint_contacts_on_first_name CHECK (length(first_name) <= 100),
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CONSTRAINT constraint_contacts_on_last_name CHECK (length(last_name) <= 100),
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CONSTRAINT constraint_contacts_on_email CHECK (length(email) <= 254),
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CONSTRAINT constraint_contacts_on_phone_number CHECK (length(phone_number) <= 50),
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CONSTRAINT constraint_contacts_on_avatar_url CHECK (length(avatar_url) <= 1000),
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CONSTRAINT constraint_contacts_on_source_id CHECK (length(source_id) <= 5000)
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);
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DROP TABLE IF EXISTS conversation_participants CASCADE;
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CREATE TABLE conversation_participants (
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id BIGSERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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user_id INT NOT NULL,
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conversation_id BIGINT REFERENCES conversations(id) ON DELETE CASCADE ON UPDATE CASCADE,
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CONSTRAINT constraint_conversation_participants_conversation_id_and_user_id_unique UNIQUE (conversation_id, user_id)
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);
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DROP TABLE IF EXISTS inboxes CASCADE;
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CREATE TABLE inboxes (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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deleted_at TIMESTAMPTZ NULL,
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channel "channels" NOT NULL,
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disabled bool DEFAULT false NOT NULL,
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config jsonb DEFAULT '{}'::jsonb NOT NULL,
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"name" VARCHAR(140) NOT NULL,
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"from" VARCHAR(300) NULL
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);
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DROP TABLE IF EXISTS media CASCADE;
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CREATE TABLE media (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"uuid" uuid DEFAULT gen_random_uuid() NOT NULL,
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store "media_store" NOT NULL,
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filename TEXT NOT NULL,
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content_type TEXT NOT NULL,
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model_id INT NULL,
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model_type TEXT NULL,
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disposition VARCHAR(50) NULL,
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content_id TEXT NULL,
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"size" INT NULL,
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meta jsonb DEFAULT '{}'::jsonb NOT NULL,
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CONSTRAINT constraint_media_on_filename CHECK (length(filename) <= 1000),
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CONSTRAINT constraint_media_on_content_id CHECK (length(content_id) <= 100)
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);
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DROP TABLE IF EXISTS oidc CASCADE;
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CREATE TABLE oidc (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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provider_url TEXT NOT NULL,
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client_id TEXT NOT NULL,
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client_secret TEXT NOT NULL,
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disabled bool DEFAULT false NOT NULL,
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provider VARCHAR NULL,
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"name" TEXT NULL
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);
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DROP TABLE IF EXISTS roles CASCADE;
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CREATE TABLE roles (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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permissions TEXT[] DEFAULT '{}'::TEXT[] NOT NULL,
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"name" TEXT NULL,
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description TEXT NULL
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);
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-- Roles.
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INSERT INTO roles
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(permissions, "name", description)
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VALUES('{conversations:read,conversations:read_unassigned,conversations:read_assigned,conversations:update_user_assignee,conversations:update_team_assignee,conversations:update_priority,conversations:update_status,conversations:update_tags,messages:read,messages:write}', 'Agent', 'Role for all agents with limited access to conversations.');
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INSERT INTO roles
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(permissions, "name", description)
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VALUES('{conversations:read_unassigned,teams:delete,users:delete,conversations:read_all,conversations:read,conversations:read_assigned,conversations:update_user_assignee,conversations:update_team_assignee,conversations:update_priority,conversations:update_status,conversations:update_tags,messages:read,messages:write,templates:write,templates:read,roles:delete,roles:write,roles:read,inboxes:delete,inboxes:write,inboxes:read,automations:write,automations:delete,automations:read,teams:write,teams:read,users:write,users:read,dashboard_global:read,canned_responses:delete,tags:delete,canned_responses:write,tags:write,status:delete,status:write,status:read,oidc:delete,oidc:read,oidc:write,settings_notifications:read,settings_notifications:write,settings_general:write,templates:delete,admin:read}', 'Admin', 'Role for users who have complete access to everything.');
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DROP TABLE IF EXISTS settings CASCADE;
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CREATE TABLE settings (
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"key" TEXT NOT NULL,
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value jsonb DEFAULT '{}'::jsonb NOT NULL,
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CONSTRAINT settings_key_key UNIQUE ("key")
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);
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CREATE INDEX index_settings_on_key ON settings USING btree ("key");
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DROP TABLE IF EXISTS tags CASCADE;
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CREATE TABLE tags (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"name" TEXT NOT NULL,
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CONSTRAINT constraint_tags_on_name_unique UNIQUE ("name")
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);
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DROP TABLE IF EXISTS team_members CASCADE;
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CREATE TABLE team_members (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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team_id INT REFERENCES teams(id) ON DELETE CASCADE ON UPDATE CASCADE,
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user_id INT NOT NULL,
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CONSTRAINT constraint_team_members_on_team_id_and_user_id_unique UNIQUE (team_id, user_id)
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);
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DROP TABLE IF EXISTS templates CASCADE;
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CREATE TABLE templates (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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body TEXT NOT NULL,
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is_default bool DEFAULT false NOT NULL,
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"name" TEXT NULL
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);
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CREATE UNIQUE INDEX unique_index_templates_on_is_default_when_is_default_is_true ON templates USING btree (is_default)
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WHERE (is_default = true);
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DROP TABLE IF EXISTS contact_methods CASCADE;
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CREATE TABLE contact_methods (
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id BIGSERIAL PRIMARY KEY,
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contact_id BIGINT REFERENCES contacts(id) ON DELETE CASCADE ON UPDATE CASCADE,
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"source" TEXT NOT NULL,
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source_id TEXT NOT NULL,
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inbox_id INT NULL,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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CONSTRAINT constraint_contact_methods_on_source_and_source_id_unique UNIQUE (contact_id, source_id)
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);
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DROP TABLE IF EXISTS conversation_tags CASCADE;
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CREATE TABLE conversation_tags (
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id BIGSERIAL PRIMARY KEY,
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tag_id INT REFERENCES tags(id) ON DELETE CASCADE ON UPDATE CASCADE,
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conversation_id BIGSERIAL REFERENCES conversations(id) ON DELETE CASCADE ON UPDATE CASCADE,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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CONSTRAINT constraint_conversation_tags_on_conversation_id_and_tag_id_unique UNIQUE (conversation_id, tag_id)
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);
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-- Default settings
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INSERT INTO settings ("key", value)
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VALUES
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('app.lang', '"en"'::jsonb),
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('app.root_url', '"http://localhost:9000"'::jsonb),
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('app.logo_url', '""'::jsonb),
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('app.site_name', '"Helpdesk"'::jsonb),
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('app.favicon_url', '"http://localhost:9000/favicon.ico"'::jsonb),
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('app.max_file_upload_size', '20'::jsonb),
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('app.allowed_file_upload_extensions', '["*"]'::jsonb),
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('notification.email.username', '"admin@yourcompany.com"'::jsonb),
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('notification.email.host', '""'::jsonb),
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('notification.email.port', '587'::jsonb),
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('notification.email.password', '""'::jsonb),
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('notification.email.max_conns', '1'::jsonb),
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('notification.email.idle_timeout', '"5s"'::jsonb),
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('notification.email.wait_timeout', '"5s"'::jsonb),
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('notification.email.auth_protocol', '"Plain"'::jsonb),
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('notification.email.email_address', '""'::jsonb),
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('notification.email.max_msg_retries', '3'::jsonb),
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('notification.email.enabled', 'false'::jsonb);
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INSERT INTO conversation_priorities
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("name")
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VALUES('Low');
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INSERT INTO conversation_priorities
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("name")
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VALUES('Medium');
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INSERT INTO conversation_priorities
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("name")
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VALUES('High');
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INSERT INTO conversation_statuses
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("name")
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VALUES('Open');
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INSERT INTO conversation_statuses
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("name")
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VALUES('Replied');
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INSERT INTO conversation_statuses
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("name")
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VALUES('Resolved');
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INSERT INTO conversation_statuses
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("name")
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VALUES('Closed'); |