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Abhinav Raut
16c79a2706
The agent now only replies to a turn the primary contact authored, so a CC'd or plus-address participant hands off to a human instead of driving tool calls under the contact's identity. It also asks the customer to confirm before resolving, and can read the contact's other recent conversations for context.
122 lines
6.4 KiB
SQL
122 lines
6.4 KiB
SQL
-- name: get-assistants
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SELECT a.id, a.created_at, a.updated_at, a.user_id, u.first_name AS name, u.avatar_url,
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a.description, a.instructions, a.guardrails, a.tone, a.response_length, a.max_turns, a.fallback_team_id, a.enabled
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FROM ai_assistants a
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JOIN users u ON u.id = a.user_id AND u.deleted_at IS NULL
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ORDER BY a.updated_at DESC;
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-- name: get-assistant
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SELECT a.id, a.created_at, a.updated_at, a.user_id, u.first_name AS name, u.avatar_url,
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a.description, a.instructions, a.guardrails, a.tone, a.response_length, a.max_turns, a.fallback_team_id, a.enabled
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FROM ai_assistants a
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JOIN users u ON u.id = a.user_id AND u.deleted_at IS NULL
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WHERE a.id = $1;
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-- name: get-assistant-by-user-id
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SELECT a.id, a.created_at, a.updated_at, a.user_id, u.first_name AS name, u.avatar_url,
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a.description, a.instructions, a.guardrails, a.tone, a.response_length, a.max_turns, a.fallback_team_id, a.enabled
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FROM ai_assistants a
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JOIN users u ON u.id = a.user_id AND u.deleted_at IS NULL
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WHERE a.user_id = $1;
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-- name: get-assistant-user-ids
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SELECT a.user_id
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FROM ai_assistants a
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JOIN users u ON u.id = a.user_id AND u.deleted_at IS NULL;
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-- name: insert-assistant-user
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INSERT INTO users (type, first_name, last_name, enabled)
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VALUES ('ai_assistant', $1, '', true)
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RETURNING id;
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-- name: insert-assistant
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INSERT INTO ai_assistants (user_id, description, instructions, guardrails, tone, response_length, max_turns, fallback_team_id, enabled)
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VALUES ($1, $2, $3, $4, $5, $6, $7, $8, $9)
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RETURNING id;
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-- name: update-assistant
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UPDATE ai_assistants
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SET description = $2, instructions = $3, guardrails = $4, tone = $5, response_length = $6, max_turns = $7, fallback_team_id = $8, enabled = $9, updated_at = now()
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WHERE id = $1;
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-- name: update-assistant-user
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UPDATE users SET first_name = $2, updated_at = now()
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WHERE id = $1;
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-- name: soft-delete-assistant-user
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UPDATE users SET deleted_at = now(), updated_at = now()
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WHERE id = $1 AND type = 'ai_assistant';
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-- name: delete-assistant
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DELETE FROM ai_assistants WHERE id = $1;
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-- name: get-assistant-tools
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SELECT tool_id FROM ai_assistant_tools WHERE assistant_id = $1 ORDER BY tool_id;
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-- name: delete-assistant-tools
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DELETE FROM ai_assistant_tools WHERE assistant_id = $1;
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-- name: insert-assistant-tool
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INSERT INTO ai_assistant_tools (assistant_id, tool_id)
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VALUES ($1, $2)
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ON CONFLICT (assistant_id, tool_id) DO NOTHING;
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-- name: insert-ai-agent-event
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INSERT INTO ai_agent_events (assistant_id, conversation_id, type) VALUES ($1, $2, $3);
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-- name: get-assistant-window-stats
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-- $1 = assistant user id (message sender), $2 = assistant id (events), $3 = window start, $4 = window end.
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SELECT
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(SELECT count(DISTINCT conversation_id) FROM conversation_messages WHERE sender_id = $1 AND type = 'outgoing' AND private = false AND created_at >= $3 AND created_at < $4) AS conversations,
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(SELECT count(*) FROM conversation_messages WHERE sender_id = $1 AND type = 'outgoing' AND private = false AND created_at >= $3 AND created_at < $4) AS replies,
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(SELECT count(DISTINCT conversation_id) FROM ai_agent_events WHERE assistant_id = $2 AND type = 'handoff' AND created_at >= $3 AND created_at < $4) AS handoffs,
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(SELECT count(DISTINCT conversation_id) FROM ai_agent_events WHERE assistant_id = $2 AND type = 'resolve' AND created_at >= $3 AND created_at < $4) AS resolves,
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(SELECT count(DISTINCT e.conversation_id) FROM ai_agent_events e JOIN conversations c ON c.id = e.conversation_id JOIN conversation_statuses s ON s.id = c.status_id
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WHERE e.assistant_id = $2 AND e.type = 'resolve' AND e.created_at >= $3 AND e.created_at < $4 AND s.name <> 'Resolved') AS reopened,
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(SELECT count(*) FROM csat_responses cr WHERE cr.rating > 0 AND cr.created_at >= $3 AND cr.created_at < $4 AND EXISTS (
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SELECT 1 FROM conversation_messages m WHERE m.conversation_id = cr.conversation_id AND m.sender_id = $1 AND m.type = 'outgoing' AND m.private = false)) AS csat_count,
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COALESCE((SELECT round(avg(cr.rating)::numeric, 2) FROM csat_responses cr WHERE cr.rating > 0 AND cr.created_at >= $3 AND cr.created_at < $4 AND EXISTS (
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SELECT 1 FROM conversation_messages m WHERE m.conversation_id = cr.conversation_id AND m.sender_id = $1 AND m.type = 'outgoing' AND m.private = false)), 0)::float8 AS csat_avg,
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COALESCE((SELECT round((count(*) FILTER (WHERE cr.rating >= 4))::numeric / NULLIF(count(*), 0) * 100, 1) FROM csat_responses cr WHERE cr.rating > 0 AND cr.created_at >= $3 AND cr.created_at < $4 AND EXISTS (
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SELECT 1 FROM conversation_messages m WHERE m.conversation_id = cr.conversation_id AND m.sender_id = $1 AND m.type = 'outgoing' AND m.private = false)), 0)::float8 AS csat_positive;
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-- name: count-ai-turns-since-assignment
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-- Counts the assistant's public replies in the current engagement, i.e. since it was last
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-- (re)assigned. Any assignment/status change writes an activity row, so the last activity marks
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-- the start of this engagement and a fresh assignment resets the turn budget.
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SELECT count(*) FROM conversation_messages
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WHERE conversation_id = $1 AND sender_id = $2 AND type = 'outgoing' AND private = false
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AND created_at > COALESCE((
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SELECT max(created_at) FROM conversation_messages
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WHERE conversation_id = $1 AND type = 'activity'
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), to_timestamp(0));
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-- name: get-recent-contact-conversations
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SELECT c.uuid, c.reference_number, c.created_at, COALESCE(c.subject, '') AS subject, s.name AS status
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FROM conversations c
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JOIN conversation_statuses s ON s.id = c.status_id
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WHERE c.contact_id = $1 AND c.id != $2 AND c.created_at >= now() - make_interval(days => $3)
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ORDER BY c.created_at DESC
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LIMIT $4;
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-- name: insert-faq-suggestion
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INSERT INTO ai_faq_suggestions (conversation_id, question, answer) VALUES ($1, $2, $3);
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-- name: count-faq-suggestions-by-conversation
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SELECT count(*) FROM ai_faq_suggestions WHERE conversation_id = $1;
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-- name: get-faq-suggestions
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SELECT s.id, s.created_at, s.updated_at, s.conversation_id, s.question, s.answer, s.status, s.reviewed_by_id, s.reviewed_at,
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c.uuid AS conversation_uuid, c.reference_number
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FROM ai_faq_suggestions s
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JOIN conversations c ON c.id = s.conversation_id
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WHERE ($1 = '' OR s.status = $1)
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ORDER BY s.created_at DESC;
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-- name: get-faq-suggestion
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SELECT id, created_at, updated_at, conversation_id, question, answer, status, reviewed_by_id, reviewed_at
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FROM ai_faq_suggestions WHERE id = $1;
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-- name: update-faq-suggestion-status
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UPDATE ai_faq_suggestions SET status = $2, reviewed_by_id = $3, reviewed_at = now(), updated_at = now() WHERE id = $1;
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