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https://github.com/abhinavxd/libredesk.git
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Abhinav Raut
102 lines
2.3 KiB
SQL
102 lines
2.3 KiB
SQL
-- name: get-sla-policy
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SELECT id,
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created_at,
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updated_at,
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"name",
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description,
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first_response_time,
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resolution_time
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FROM sla_policies
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WHERE id = $1;
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-- name: get-all-sla-policies
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SELECT id,
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created_at,
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updated_at,
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"name",
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description,
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first_response_time,
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resolution_time
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FROM sla_policies
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ORDER BY updated_at DESC;
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-- name: insert-sla-policy
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INSERT INTO sla_policies (
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"name",
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description,
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first_response_time,
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resolution_time
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)
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VALUES ($1, $2, $3, $4);
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-- name: delete-sla-policy
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DELETE FROM sla_policies
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WHERE id = $1;
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-- name: update-sla-policy
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UPDATE sla_policies
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SET "name" = $2,
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description = $3,
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first_response_time = $4,
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resolution_time = $5,
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updated_at = NOW()
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WHERE id = $1;
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-- name: apply-sla-policy
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INSERT INTO applied_slas (
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status,
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conversation_id,
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sla_policy_id
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)
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VALUES ($1, $2, $3);
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-- name: get-unbreached-slas
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SELECT
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cs.id,
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cs.sla_policy_id,
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cs.sla_type,
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cs.breached_at,
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cs.due_at,
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c.created_at as conversation_created_at,
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c.first_reply_at as conversation_first_reply_at,
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c.last_message_at as conversation_last_message_at,
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c.resolved_at as conversation_resolved_at,
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c.assigned_team_id as conversation_assigned_team_id
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FROM conversation_slas cs
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LEFT JOIN conversations c ON cs.conversation_id = c.id
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WHERE cs.breached_at is NULL AND cs.met_at is NULL;
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-- name: update-breached-at
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UPDATE conversation_slas
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SET breached_at = NOW(), updated_at = NOW()
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WHERE id = $1;
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-- name: update-due-at
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WITH updated_slas AS (
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UPDATE conversation_slas
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SET due_at = $2,
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updated_at = NOW()
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WHERE id = $1
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RETURNING conversation_id
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)
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-- Also set in conversations table.
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UPDATE conversations
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SET next_sla_deadline_at = $2
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WHERE id IN (SELECT conversation_id FROM updated_slas)
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AND (next_sla_deadline_at IS NULL OR next_sla_deadline_at > $2);
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-- name: update-met-at
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UPDATE conversation_slas
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SET met_at = $2, updated_at = NOW()
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WHERE id = $1;
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-- name: insert-conversation-sla
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WITH inserted AS (
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INSERT INTO conversation_slas (conversation_id, sla_policy_id, sla_type)
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VALUES ($1, $2, $3)
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RETURNING conversation_id, sla_policy_id
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)
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UPDATE conversations
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SET sla_policy_id = inserted.sla_policy_id
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FROM inserted
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WHERE conversations.id = inserted.conversation_id; |