mirror of
https://github.com/abhinavxd/libredesk.git
synced 2026-10-27 06:47:01 +00:00
Abhinav Raut
170fcd026d
Link cited public help articles in chat replies and emails. Batch reference lookups and keep source metadata out of customer replies.
73 lines
2.5 KiB
Go
73 lines
2.5 KiB
Go
package conversation
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import (
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"fmt"
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"strings"
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"time"
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"github.com/abhinavxd/libredesk/internal/conversation/models"
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"github.com/abhinavxd/libredesk/internal/stringutil"
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)
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const (
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transcriptTimeFormat = "Jan 02, 2006 03:04 PM MST"
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transcriptSeparator = "------------------------------------------------------------"
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)
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func (m *Manager) BuildTranscript(conversation models.Conversation, messages []models.Message, downloadedAt time.Time) []byte {
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var b strings.Builder
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fmt.Fprintf(&b, "%s #%s\n", m.i18n.T("globals.terms.conversation"), conversation.ReferenceNumber)
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if subject := conversation.Subject.String; subject != "" {
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fmt.Fprintf(&b, "%s: %s\n", m.i18n.T("globals.terms.subject"), subject)
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}
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if contact := conversation.Contact.FullName(); contact != "" {
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fmt.Fprintf(&b, "%s: %s\n", m.i18n.T("globals.terms.contact"), contact)
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}
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fmt.Fprintf(&b, "%s: %s\n", m.i18n.T("globals.terms.createdAt"), conversation.CreatedAt.UTC().Format(transcriptTimeFormat))
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fmt.Fprintf(&b, "%s: %s\n\n", m.i18n.T("globals.terms.downloadedAt"), downloadedAt.UTC().Format(transcriptTimeFormat))
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b.WriteString(transcriptSeparator + "\n")
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label := m.i18n.Tc("globals.terms.articleReference", 2 /* n */)
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references := m.lookupArticleReferences(messageMetas(messages)...)
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for i, message := range messages {
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content := message.TextContent
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if content == "" {
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content = stringutil.HTML2Text(message.Content)
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}
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if len(references[i]) > 0 {
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content += "\n\n" + stringutil.HTML2TextMarkdownLinks(articleReferencesHTML(references[i], label))
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}
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fmt.Fprintf(&b, "\n[%s] %s (%s):\n%s\n",
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message.CreatedAt.UTC().Format(transcriptTimeFormat),
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transcriptAuthor(message),
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m.senderTypeLabel(message.SenderType),
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content,
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)
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if len(message.Attachments) > 0 {
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names := make([]string, 0, len(message.Attachments))
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for _, attachment := range message.Attachments {
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names = append(names, attachment.Name)
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}
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fmt.Fprintf(&b, "%s: %s\n", m.i18n.Tc("globals.terms.attachment", len(message.Attachments)), strings.Join(names, ", "))
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}
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}
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return []byte(b.String())
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}
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func (m *Manager) senderTypeLabel(senderType string) string {
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switch senderType {
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case models.SenderTypeAgent:
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return m.i18n.T("globals.terms.agent")
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case models.SenderTypeContact:
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return m.i18n.T("globals.terms.contact")
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}
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return senderType
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}
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func transcriptAuthor(message models.Message) string {
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if sender := proactiveSender(message.Meta); sender != "" {
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return sender
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}
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return message.Author.FullName()
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}
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