mirror of
https://github.com/abhinavxd/libredesk.git
synced 2026-11-01 17:09:52 +00:00
Abhinav Raut
170fcd026d
Link cited public help articles in chat replies and emails. Batch reference lookups and keep source metadata out of customer replies.
101 lines
3.3 KiB
Go
101 lines
3.3 KiB
Go
package conversation
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import (
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"encoding/json"
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"strings"
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"testing"
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"time"
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"github.com/abhinavxd/libredesk/internal/attachment"
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"github.com/abhinavxd/libredesk/internal/conversation/models"
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hcmodels "github.com/abhinavxd/libredesk/internal/helpcenter/models"
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"github.com/abhinavxd/libredesk/internal/testutil"
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"github.com/volatiletech/null/v9"
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)
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func TestBuildTranscript(t *testing.T) {
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m := &Manager{i18n: testutil.NewI18n(t)}
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created := time.Date(2026, time.May, 11, 10, 0, 0, 0, time.UTC)
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downloaded := time.Date(2026, time.June, 2, 16, 10, 0, 0, time.UTC)
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conversation := models.Conversation{
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ReferenceNumber: "1234",
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Subject: null.StringFrom("Refund request"),
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CreatedAt: created,
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Contact: models.ConversationContact{FirstName: "John", LastName: "Doe"},
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}
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messages := []models.Message{
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{
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Type: models.MessageIncoming,
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SenderType: models.SenderTypeContact,
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CreatedAt: created.Add(time.Minute),
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TextContent: "Hi, I need a refund for order #555",
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Author: models.MessageAuthor{FirstName: "John", LastName: "Doe"},
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},
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{
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Type: models.MessageOutgoing,
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SenderType: models.SenderTypeAgent,
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CreatedAt: created.Add(5 * time.Minute),
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TextContent: "Sure, processing it now.",
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Author: models.MessageAuthor{FirstName: "Priya"},
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Attachments: attachment.Attachments{{Name: "invoice.pdf"}},
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},
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{
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Type: models.MessageOutgoing,
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SenderType: models.SenderTypeAgent,
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CreatedAt: created.Add(6 * time.Minute),
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Content: "<p>Falls back to <b>HTML</b></p>",
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ContentType: models.ContentTypeHTML,
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Author: models.MessageAuthor{FirstName: "Priya"},
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},
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}
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out := string(m.BuildTranscript(conversation, messages, downloaded))
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wantContains := []string{
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"Conversation #1234",
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"Subject: Refund request",
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"Contact: John Doe",
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"Created at: May 11, 2026 10:00 AM UTC",
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"Downloaded at: Jun 02, 2026 04:10 PM UTC",
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"[May 11, 2026 10:01 AM UTC] John Doe (Contact):",
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"Hi, I need a refund for order #555",
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"[May 11, 2026 10:05 AM UTC] Priya (Agent):",
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"Attachment: invoice.pdf",
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"Falls back to HTML",
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}
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for _, want := range wantContains {
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if !strings.Contains(out, want) {
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t.Errorf("transcript missing %q\n---\n%s", want, out)
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}
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}
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}
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func TestBuildTranscriptArticleReferences(t *testing.T) {
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m := Manager{
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articleReferenceStore: citationArticleStore{references: []hcmodels.ArticleReference{
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{ID: 12, Title: "Refund policy", HelpCenterSlug: "support", Locale: "en", Slug: "refunds"},
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}},
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settingsStore: citationSettingsStore{rootURL: "https://desk.example.com"},
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i18n: testutil.NewI18n(t),
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}
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for _, text := range []string{"Answer.", ""} {
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messages := []models.Message{{
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Content: "<p>Answer.</p>",
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TextContent: text,
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Meta: json.RawMessage(`{"ai_assistant_id":1,"ai_article_ids":[12]}`),
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}}
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out := string(m.BuildTranscript(models.Conversation{}, messages, time.Now() /* downloadedAt */))
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for _, want := range []string{"Answer.", "Article references", "Refund policy", "https://desk.example.com/hc/support/en/articles/refunds"} {
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if !strings.Contains(out, want) {
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t.Errorf("transcript missing %q: %s", want, out)
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}
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}
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if strings.Contains(messages[0].Content, "https://") {
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t.Fatal("transcript rendering changed the saved reply")
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}
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}
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}
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