package main import ( "cmp" "context" "fmt" "log" "os" "os/signal" "sync" "sync/atomic" "syscall" "time" _ "time/tzdata" activitylog "github.com/abhinavxd/libredesk/internal/activity_log" "github.com/abhinavxd/libredesk/internal/ai" auth_ "github.com/abhinavxd/libredesk/internal/auth" "github.com/abhinavxd/libredesk/internal/authz" businesshours "github.com/abhinavxd/libredesk/internal/business_hours" "github.com/abhinavxd/libredesk/internal/colorlog" "github.com/abhinavxd/libredesk/internal/csat" customAttribute "github.com/abhinavxd/libredesk/internal/custom_attribute" "github.com/abhinavxd/libredesk/internal/macro" notifier "github.com/abhinavxd/libredesk/internal/notification" "github.com/abhinavxd/libredesk/internal/report" "github.com/abhinavxd/libredesk/internal/search" "github.com/abhinavxd/libredesk/internal/sla" "github.com/abhinavxd/libredesk/internal/view" "github.com/redis/go-redis/v9" "github.com/abhinavxd/libredesk/internal/automation" contextlink "github.com/abhinavxd/libredesk/internal/context_link" "github.com/abhinavxd/libredesk/internal/conversation" "github.com/abhinavxd/libredesk/internal/conversation/priority" "github.com/abhinavxd/libredesk/internal/conversation/status" "github.com/abhinavxd/libredesk/internal/importer" "github.com/abhinavxd/libredesk/internal/inbox" "github.com/abhinavxd/libredesk/internal/media" "github.com/abhinavxd/libredesk/internal/oidc" "github.com/abhinavxd/libredesk/internal/ratelimit" "github.com/abhinavxd/libredesk/internal/role" "github.com/abhinavxd/libredesk/internal/setting" "github.com/abhinavxd/libredesk/internal/tag" "github.com/abhinavxd/libredesk/internal/team" "github.com/abhinavxd/libredesk/internal/template" "github.com/abhinavxd/libredesk/internal/user" "github.com/abhinavxd/libredesk/internal/webhook" "github.com/knadh/go-i18n" "github.com/knadh/koanf/v2" "github.com/knadh/stuffbin" "github.com/valyala/fasthttp" "github.com/zerodha/fastglue" "github.com/zerodha/logf" ) var ( ko = koanf.New(".") ctx = context.Background() appName = "libredesk" frontendDir = "frontend/dist/main" widgetDir = "frontend/dist/widget" // Injected at build time. buildString string versionString string ) const ( sampleEncKey = "your-32-char-random-string-here!" ) // App is the global app context which is passed and injected in the http handlers. type App struct { ctx context.Context fs stuffbin.FileSystem consts atomic.Value auth *auth_.Auth authz *authz.Enforcer i18n *i18n.I18n lo *logf.Logger oidc *oidc.Manager media *media.Manager setting *setting.Manager role *role.Manager user *user.Manager team *team.Manager status *status.Manager priority *priority.Manager tag *tag.Manager inbox *inbox.Manager tmpl *template.Manager macro *macro.Manager conversation *conversation.Manager automation *automation.Engine businessHours *businesshours.Manager sla *sla.Manager csat *csat.Manager view *view.Manager ai *ai.Manager search *search.Manager activityLog *activitylog.Manager notifier *notifier.Service userNotification *notifier.UserNotificationManager customAttribute *customAttribute.Manager report *report.Manager webhook *webhook.Manager contextLink *contextlink.Manager rateLimit *ratelimit.Limiter redis *redis.Client importer *importer.Importer // Global state that stores data on an available app update. update *AppUpdate // Flag to indicate if app restart is required for settings to take effect. restartRequired bool sync.Mutex } func main() { // Set up signal handler. ctx, stop := signal.NotifyContext(context.Background(), os.Interrupt, syscall.SIGINT, syscall.SIGTERM) defer stop() // Load command line flags into Koanf. initFlags() if ko.Bool("version") { fmt.Println(buildString) os.Exit(0) } // Build string injected at build time. colorlog.Green("Build: %s", buildString) // Load the config files into Koanf. initConfig(ko) // Validate custom static directory if provided. if dir := getCustomStaticDir(); dir != "" { if _, err := os.Stat(dir); err != nil { log.Fatalf("--static-dir path not accessible: %s: %v", dir, err) } colorlog.Green("Using custom static directory: %s", dir) } // Init stuffbin fs with optional custom static dir overlay. fs := initFS(getCustomStaticDir()) db := initDB() if ko.Bool("install") { install(ctx, db, fs, ko.Bool("idempotent-install"), !ko.Bool("yes")) os.Exit(0) } if ko.Bool("set-system-user-password") { setSystemUserPass(ctx, db) os.Exit(0) } // Check if schema is installed. installed, err := checkSchema(db) if err != nil { log.Fatalf("error checking db schema: %v", err) } if !installed { log.Println("database tables are missing. Use the `--install` flag to set up the database schema.") os.Exit(0) } if ko.Bool("upgrade") { upgrade(db, fs, !ko.Bool("yes")) os.Exit(0) } checkPendingUpgrade(db) // Load app settings from DB into the Koanf instance. settings := initSettings(db) loadSettings(settings) validateConfig(ko) // Fallback for config typo. Logs a warning but continues to work with the incorrect key. // Uses 'message.message_outgoing_scan_interval' (correct key) as default key, falls back to the common typo. msgOutgoingScanIntervalKey := "message.message_outgoing_scan_interval" if ko.String(msgOutgoingScanIntervalKey) == "" { if ko.String("message.message_outoing_scan_interval") != "" { colorlog.Red("WARNING: typo in config key 'message.message_outoing_scan_interval' detected. Use 'message.message_outgoing_scan_interval' instead in your config.toml file. Support for this incorrect key will be removed in a future release.") msgOutgoingScanIntervalKey = "message.message_outoing_scan_interval" } } var ( autoAssignInterval = ko.MustDuration("autoassigner.autoassign_interval") unsnoozeInterval = ko.MustDuration("conversation.unsnooze_interval") draftRetentionDuration = cmp.Or(ko.Duration("conversation.draft_retention_duration"), 360*time.Hour) automationWorkers = ko.MustInt("automation.worker_count") messageOutgoingQWorkers = ko.MustDuration("message.outgoing_queue_workers") messageIncomingQWorkers = ko.MustDuration("message.incoming_queue_workers") messageOutgoingScanInterval = ko.MustDuration(msgOutgoingScanIntervalKey) slaEvaluationInterval = ko.MustDuration("sla.evaluation_interval") lo = initLogger(appName) rdb = initRedis() constants = initConstants() i18n = initI18n(fs) csat = initCSAT(db, i18n) oidc = initOIDC(db, settings, i18n) status = initStatus(db, i18n) priority = initPriority(db, i18n) auth = initAuth(oidc, rdb, i18n) template = initTemplate(db, fs, constants, i18n) media = initMedia(db, i18n, settings) inbox = initInbox(db, i18n) team = initTeam(db, i18n) businessHours = initBusinessHours(db, i18n) webhook = initWebhook(db, i18n) user = initUser(i18n, db) wsHub = initWS(user) notifier = initNotifier() userNotification = initUserNotification(db, i18n) notifDispatcher = initNotifDispatcher(userNotification, notifier, wsHub, ko.Bool("notification.email.enabled")) automation = initAutomationEngine(db, i18n) sla = initSLA(db, team, settings, businessHours, template, user, i18n, notifDispatcher) conversation = initConversations(i18n, sla, status, priority, wsHub, db, inbox, user, team, media, settings, csat, automation, template, webhook, notifDispatcher) autoassigner = initAutoAssigner(team, user, conversation) rateLimiter = initRateLimit(rdb) ) wsHub.SetConversationStore(conversation) automation.SetConversationStore(conversation) // Start inboxes. startInboxes(ctx, inbox, conversation, user, conversation.SignAvatarURL) go automation.Run(ctx, automationWorkers) go autoassigner.Run(ctx, autoAssignInterval) go conversation.Run(ctx, messageIncomingQWorkers, messageOutgoingQWorkers, messageOutgoingScanInterval) go conversation.RunUnsnoozer(ctx, unsnoozeInterval) go conversation.RunContinuity(ctx) go webhook.Run(ctx) go notifier.Run(ctx) go sla.Run(ctx, slaEvaluationInterval) go sla.SendNotifications(ctx) go media.DeleteUnlinkedMedia(ctx) go user.MonitorUserAvailability(ctx, onUsersOffline(conversation)) go conversation.RunDraftCleaner(ctx, draftRetentionDuration) go userNotification.RunNotificationCleaner(ctx) var app = &App{ ctx: ctx, lo: lo, fs: fs, sla: sla, oidc: oidc, i18n: i18n, auth: auth, media: media, setting: settings, inbox: inbox, user: user, team: team, csat: csat, status: status, priority: priority, tmpl: template, notifier: notifier, consts: atomic.Value{}, conversation: conversation, automation: automation, businessHours: businessHours, activityLog: initActivityLog(db, i18n), customAttribute: initCustomAttribute(db, i18n), authz: initAuthz(i18n), view: initView(db, i18n), report: initReport(db, i18n), search: initSearch(db, i18n), role: initRole(db, i18n), tag: initTag(db, i18n), macro: initMacro(db, i18n), ai: initAI(db, i18n), importer: initImporter(i18n), webhook: webhook, contextLink: initContextLink(db, i18n), rateLimit: rateLimiter, redis: rdb, userNotification: userNotification, } app.consts.Store(constants) g := fastglue.NewGlue() g.SetContext(app) initHandlers(g, wsHub) s := &fasthttp.Server{ Name: appName, ReadTimeout: ko.MustDuration("app.server.read_timeout"), WriteTimeout: ko.MustDuration("app.server.write_timeout"), MaxRequestBodySize: ko.MustInt("app.server.max_body_size"), MaxKeepaliveDuration: ko.MustDuration("app.server.keepalive_timeout"), ReadBufferSize: ko.Int("app.server.read_buffer_size"), } go func() { colorlog.Green("Server started at %s", ko.String("app.server.address")) if ko.String("server.socket") != "" { colorlog.Green("Unix socket created at %s", ko.String("server.socket")) } if err := g.ListenAndServe(ko.String("app.server.address"), ko.String("server.socket"), s); err != nil { log.Fatalf("error starting server: %v", err) } }() // Start the app update checker. if ko.Bool("app.check_updates") { go checkUpdates(versionString, time.Hour*1, app) } // Wait for shutdown signal. <-ctx.Done() colorlog.Red("Shutting down HTTP server...") s.Shutdown() colorlog.Red("Shutting down inboxes...") inbox.Close() colorlog.Red("Shutting down automation...") automation.Close() colorlog.Red("Shutting down autoassigner...") autoassigner.Close() colorlog.Red("Shutting down notifier...") notifier.Close() colorlog.Red("Shutting down webhook...") webhook.Close() colorlog.Red("Shutting down conversation...") conversation.Close() colorlog.Red("Shutting down SLA...") sla.Close() colorlog.Red("Shutting down importer...") app.importer.Close() colorlog.Red("Shutting down database...") db.Close() colorlog.Red("Shutting down redis...") rdb.Close() colorlog.Green("Shutdown complete.") } // onUsersOffline returns a callback for MonitorUserAvailability that broadcasts // offline status to both agent and widget clients. func onUsersOffline(conv *conversation.Manager) func([]int) { return func(userIDs []int) { for _, id := range userIDs { conv.BroadcastContactUpdate(id, map[string]any{"availability_status": "offline"}) conv.BroadcastAgentStatusToWidget(id, "offline") } } }