# Libredesk Roadmap

The open-source customer support platform you actually own. One inbox for email, live chat, and WhatsApp - self-hosted, no per-seat pricing.

> Items are listed in priority order.

## Near Term
- WhatsApp channel - WIP
- AI copilot for drafting replies and assisting human agents - TODO
- AI agent with handoff to human - TODO
- Help articles - TODO
- Help center - TODO
- Contact merging - TODO
- 2FA for password login - TODO
- Telegram channel - TODO

## Mid Term
- GDPR compliance - TODO