2874e78e97
fix: mark-unread no-op when latest message is a continuity email
2026-05-25 01:59:56 +05:30
a502039e59
perf: WS push for conv list, store/cache cleanups, ad-hoc UI polish
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Convs and messages now push the full list-row payload to perm-authorized agents on create/assign/message, so livechat returning customers bubble up instantly without waiting for the timer refresh. Background list refresh bumped 30s -> 60s as a drift safety net.
2026-05-22 20:47:36 +05:30
edc82e9e55
refactor: drop Casbin, centralize agent cache invalidation, dedupe pending SLAs
2026-05-21 21:24:42 +05:30
43ebed1c3a
WS rewrite: per-client subscriptions and perf improvements
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Targets broadcasts via per-tab list and open subs (validated at subscribe time)
instead of broadcasting message uuid to all agents. Adds frontend list typing, throttled sound,
and many perf improvements to reduce cpu memory & database queries.
Other fixes: Enforce message-to-conversation binding in handleGetMessage
2026-05-20 23:42:07 +05:30
4e13e72cc3
fix: harden media + conversation queries against empty-uuid casts
2026-05-19 14:13:56 +05:30
f6a4ad537f
fix auto-replies and csat fanning out to last message's cc list
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Both now send to the contact only and carry meta.is_automated so the
reply-box prefill skips them and inherits CCs from the last human message.
2026-05-15 16:16:32 +05:30
dce33238e2
exclude inbox reply_to from reply recipients to prevent self-loop
2026-04-24 19:14:55 +05:30
467a62b091
fix snoozed_until leak causing resolved/closed conversations to reopen
2026-04-23 11:36:03 +05:30
dd6c8f93a0
add conversation.subject_ref_format config for customizing outgoing email subject marker
2026-04-23 03:11:36 +05:30
aa9e4cdae2
feat: add conversation status categories and update related logic.
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- Introduced a new category field for conversation statuses to classify them as 'open', 'waiting', or 'resolved'. Which allows max assignment limits in team to work with custom statuses as well.
2026-04-21 16:55:09 +05:30
fdb5a507d2
Add 7-day TTL window on visitor-to-contact upgrade via continuity email reply
2026-04-16 12:50:38 +05:30
d73a85ffb5
Fix continuity email threading: remove self-reference, drop unused meta field, cap source ID limit
2026-04-15 02:21:41 +05:30
c98c87d478
Fix visitor own messages counted as unread; set waiting_since on new conversations
2026-04-13 22:36:02 +05:30
9424db2607
Fix continuity email re-sending same messages
2026-04-13 10:45:58 +05:30
d804e365cb
Fix continuity email tracking to not reset contact_last_seen_at and exclude continuity messages from unread count
2026-04-13 00:59:16 +05:30
edb65650d9
Fix incorrect unread message count when a continuity message is auto sent in conversation
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Remove dead widget code
Add config.toml to goreleaser
2026-04-12 03:18:47 +05:30
aaff1b1427
assign oldest convos first in auto assigner
2026-04-07 16:32:03 +05:30
6abb6ad017
Move continuity config and intervals to live chat inbox form from toml.
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- Refactor widget.js.
- Fix possible race conditions in inbox reload logic.
- Reload only the updated inbox when an inbox is updated / created not all.
- Retain last inbox while navigatin back from admin -> inbox
2026-04-04 21:35:04 +05:30
9c43654021
Add conversation ref number to list conversations api response
2026-04-01 16:16:26 +05:30
5590ae6ae3
Create contact from JWT in widget middleware for visitor merge, fix message input focus and pending cleanup
2026-03-30 00:28:33 +05:30
395a4e80df
Refactor ws updates to use direct json payloads instead of prop value pattern.
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Add real-time agent availability status updates to widget.
Consolidate multiple WS broadcasts into single calls
2026-03-22 19:34:21 +05:30
34aecd268f
Fix widget business hours: use assigned team hours instead of always defaulting, fix timezone offset calculation. Show continuity email indicator in agent UI, broadcast email replies to widget as a user could have widget open and reply from email at the same time.
2026-03-18 10:50:55 +05:30
a788553137
Use first unread message as subject for continuity emails, add ref number to continuity email subject.
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- Continuity email layout fixes and improvments.
- Replace haikunator with email local part for visitor names, fallback to "Visitor"
- Add optional website_url config field for "go to chat" link in continuity email footer
- Remove unused / unncessary i18n keys.
2026-03-16 00:49:20 +05:30
e7ab571c48
add reply guards, gravatar fallbacks for avatars, draft preview in conversation list, clickable agent avatars. Show sent messages immediately instead of waiting for WebSocket response.
2026-03-11 14:52:21 +05:30
678239027e
Refactor incoming message flow, add visitor upgrade on email reply, rate-limit livechat conversations
2026-03-11 12:19:58 +05:30
eb0a7b437d
Add page visit tracking to widget
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- fix duplicate initialization guard
- notification bell for agents
- Refactor and clean up dead code
- Fixes to pre chat form
- Add new column country to users table
- Update ratelimit pkg to be generic
2026-03-11 03:52:07 +05:30
f0e9266d28
more fixes to LC
2026-01-21 00:13:02 +05:30
107f1adb0d
fix issues with threading with widget messages
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- fix: live chat email inbox not being initialized.
- make launcher logo take entire launcher space.
- New columns last_interaction_sender_id and last_message_sender_id to track who sent last message in conversation
2026-01-18 13:47:07 +05:30
7958d7e212
Merge branch 'main' into feat/live-chat-channel
2026-01-14 00:33:51 +05:30
91445d7dda
Merge branch 'main' into feat-notifications
2026-01-09 01:06:34 +05:30
c8bfe36e2e
feat: mark conversation as unread from context menu on conversation list
2026-01-07 11:56:51 +05:30
aac40f48b9
add type and private message filters to fetch messages api.
2026-01-01 19:41:51 +05:30
1aa2d91432
feat: mentions for private notes
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- mentioning an agents sends an email to the agent.
- mentioning a team sends an email to to the entire team.
2026-01-01 13:59:34 +05:30
532cd7f563
feat(navigation): add pluralization for navigation items
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feat: make data table item names clickable.
fix(conversation): focus reply box editor on conversation change
fix(conversation): focus editor on tab change in ReplyBoxContent
fix(conversation): update conversation list item to use router-link
fix(conversation): update message bubble to use router-link for author
fix(conversation): update last interaction fields on message insert
fix(conversation): add last interaction fields to conversation model
fix(conversation): update SQL queries to include last interaction fields
feat(migrations): add migration for last interaction fields in conversations
fix(schema): update schema to include last interaction fields in conversations
2025-12-31 12:34:04 +05:30
914bcc1f87
simplify stale draft deletion sql
2025-12-27 17:38:33 +05:30
9c17f98d73
show subject instead of contacts name in previous conversation list
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allow previous conversation timestamps to wrap
2025-12-27 14:26:03 +05:30
f165f0e6ef
remove appending ref number to agent reply mail subjects
2025-12-26 03:30:12 +05:30
096bc87016
Feat: add plus-addressing for conversation matching on incoming emails
2025-12-24 16:08:25 +05:30
22af66c44d
Feat: match incoming messages to conversations using reference number in the subject.
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refactor: update GetConversation method to include reference number parameter
2025-12-24 16:08:25 +05:30
34888ce226
refactor: update draft handling to retrieve all drafts for a user instead of fetching drafts per convo on click.
2025-12-24 13:19:25 +05:30
b0c5003103
Delete drafts when there's no meaningful content in them.
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- show `pencil` icon in conversations if they have draft.
- auto-delete drafts if draft has empty content
2025-12-24 02:19:46 +05:30
36e03c14d7
Merge branch 'main' into fix/reply-draft-persistence
2025-12-24 00:32:52 +05:30
6bcc16e541
feat: along with editor content also save attachments and macro actions in drafts
2025-12-21 23:37:33 +05:30
2707231f9b
add draft retention policy with automatic cleanup of stale drafts
2025-12-21 19:23:01 +05:30
d80474023b
remove unncessary enforceconversation access in delete and get convo draft
2025-12-21 19:11:28 +05:30
59dd3dcda7
fix: make conversation last seen timestamp and unread counts per agent, right now its global.
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adds new table `conversation_last_seen`
Migrations for v0.8.5
Remove col `assignee_last_seen_at` from schema
2025-12-13 01:22:59 +05:30
08254178f1
Add database queries for draft CRUD operations
2025-12-10 19:29:10 +05:30
95ae55dabd
add missing comma in get-contact-chat-conversations query
2025-10-04 14:29:32 +05:30
bf1cf025e0
Merge branch 'main' into feat/live-chat-channel
2025-10-04 13:38:42 +05:30
16ca6b6df7
Send batched unread messages in conversation continuity email after contact has not seen a conversation for configured amount of time, instead of sending a single message immediately when contact is disconnected on websocket.
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Make the batching interval and time threshold for unread messages configurable
2025-10-03 01:54:17 +05:30
Abhinav Raut