dce33238e2
exclude inbox reply_to from reply recipients to prevent self-loop
2026-04-24 19:14:55 +05:30
467a62b091
fix snoozed_until leak causing resolved/closed conversations to reopen
2026-04-23 11:36:03 +05:30
dd6c8f93a0
add conversation.subject_ref_format config for customizing outgoing email subject marker
2026-04-23 03:11:36 +05:30
aa9e4cdae2
feat: add conversation status categories and update related logic.
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- Introduced a new category field for conversation statuses to classify them as 'open', 'waiting', or 'resolved'. Which allows max assignment limits in team to work with custom statuses as well.
2026-04-21 16:55:09 +05:30
fdb5a507d2
Add 7-day TTL window on visitor-to-contact upgrade via continuity email reply
2026-04-16 12:50:38 +05:30
d73a85ffb5
Fix continuity email threading: remove self-reference, drop unused meta field, cap source ID limit
2026-04-15 02:21:41 +05:30
c98c87d478
Fix visitor own messages counted as unread; set waiting_since on new conversations
2026-04-13 22:36:02 +05:30
9424db2607
Fix continuity email re-sending same messages
2026-04-13 10:45:58 +05:30
d804e365cb
Fix continuity email tracking to not reset contact_last_seen_at and exclude continuity messages from unread count
2026-04-13 00:59:16 +05:30
edb65650d9
Fix incorrect unread message count when a continuity message is auto sent in conversation
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Remove dead widget code
Add config.toml to goreleaser
2026-04-12 03:18:47 +05:30
aaff1b1427
assign oldest convos first in auto assigner
2026-04-07 16:32:03 +05:30
6abb6ad017
Move continuity config and intervals to live chat inbox form from toml.
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- Refactor widget.js.
- Fix possible race conditions in inbox reload logic.
- Reload only the updated inbox when an inbox is updated / created not all.
- Retain last inbox while navigatin back from admin -> inbox
2026-04-04 21:35:04 +05:30
9c43654021
Add conversation ref number to list conversations api response
2026-04-01 16:16:26 +05:30
5590ae6ae3
Create contact from JWT in widget middleware for visitor merge, fix message input focus and pending cleanup
2026-03-30 00:28:33 +05:30
395a4e80df
Refactor ws updates to use direct json payloads instead of prop value pattern.
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Add real-time agent availability status updates to widget.
Consolidate multiple WS broadcasts into single calls
2026-03-22 19:34:21 +05:30
34aecd268f
Fix widget business hours: use assigned team hours instead of always defaulting, fix timezone offset calculation. Show continuity email indicator in agent UI, broadcast email replies to widget as a user could have widget open and reply from email at the same time.
2026-03-18 10:50:55 +05:30
a788553137
Use first unread message as subject for continuity emails, add ref number to continuity email subject.
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- Continuity email layout fixes and improvments.
- Replace haikunator with email local part for visitor names, fallback to "Visitor"
- Add optional website_url config field for "go to chat" link in continuity email footer
- Remove unused / unncessary i18n keys.
2026-03-16 00:49:20 +05:30
e7ab571c48
add reply guards, gravatar fallbacks for avatars, draft preview in conversation list, clickable agent avatars. Show sent messages immediately instead of waiting for WebSocket response.
2026-03-11 14:52:21 +05:30
678239027e
Refactor incoming message flow, add visitor upgrade on email reply, rate-limit livechat conversations
2026-03-11 12:19:58 +05:30
eb0a7b437d
Add page visit tracking to widget
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- fix duplicate initialization guard
- notification bell for agents
- Refactor and clean up dead code
- Fixes to pre chat form
- Add new column country to users table
- Update ratelimit pkg to be generic
2026-03-11 03:52:07 +05:30
f0e9266d28
more fixes to LC
2026-01-21 00:13:02 +05:30
107f1adb0d
fix issues with threading with widget messages
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- fix: live chat email inbox not being initialized.
- make launcher logo take entire launcher space.
- New columns last_interaction_sender_id and last_message_sender_id to track who sent last message in conversation
2026-01-18 13:47:07 +05:30
7958d7e212
Merge branch 'main' into feat/live-chat-channel
2026-01-14 00:33:51 +05:30
91445d7dda
Merge branch 'main' into feat-notifications
2026-01-09 01:06:34 +05:30
c8bfe36e2e
feat: mark conversation as unread from context menu on conversation list
2026-01-07 11:56:51 +05:30
aac40f48b9
add type and private message filters to fetch messages api.
2026-01-01 19:41:51 +05:30
1aa2d91432
feat: mentions for private notes
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- mentioning an agents sends an email to the agent.
- mentioning a team sends an email to to the entire team.
2026-01-01 13:59:34 +05:30
532cd7f563
feat(navigation): add pluralization for navigation items
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feat: make data table item names clickable.
fix(conversation): focus reply box editor on conversation change
fix(conversation): focus editor on tab change in ReplyBoxContent
fix(conversation): update conversation list item to use router-link
fix(conversation): update message bubble to use router-link for author
fix(conversation): update last interaction fields on message insert
fix(conversation): add last interaction fields to conversation model
fix(conversation): update SQL queries to include last interaction fields
feat(migrations): add migration for last interaction fields in conversations
fix(schema): update schema to include last interaction fields in conversations
2025-12-31 12:34:04 +05:30
914bcc1f87
simplify stale draft deletion sql
2025-12-27 17:38:33 +05:30
9c17f98d73
show subject instead of contacts name in previous conversation list
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allow previous conversation timestamps to wrap
2025-12-27 14:26:03 +05:30
f165f0e6ef
remove appending ref number to agent reply mail subjects
2025-12-26 03:30:12 +05:30
096bc87016
Feat: add plus-addressing for conversation matching on incoming emails
2025-12-24 16:08:25 +05:30
22af66c44d
Feat: match incoming messages to conversations using reference number in the subject.
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refactor: update GetConversation method to include reference number parameter
2025-12-24 16:08:25 +05:30
34888ce226
refactor: update draft handling to retrieve all drafts for a user instead of fetching drafts per convo on click.
2025-12-24 13:19:25 +05:30
b0c5003103
Delete drafts when there's no meaningful content in them.
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- show `pencil` icon in conversations if they have draft.
- auto-delete drafts if draft has empty content
2025-12-24 02:19:46 +05:30
36e03c14d7
Merge branch 'main' into fix/reply-draft-persistence
2025-12-24 00:32:52 +05:30
6bcc16e541
feat: along with editor content also save attachments and macro actions in drafts
2025-12-21 23:37:33 +05:30
2707231f9b
add draft retention policy with automatic cleanup of stale drafts
2025-12-21 19:23:01 +05:30
d80474023b
remove unncessary enforceconversation access in delete and get convo draft
2025-12-21 19:11:28 +05:30
59dd3dcda7
fix: make conversation last seen timestamp and unread counts per agent, right now its global.
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adds new table `conversation_last_seen`
Migrations for v0.8.5
Remove col `assignee_last_seen_at` from schema
2025-12-13 01:22:59 +05:30
08254178f1
Add database queries for draft CRUD operations
2025-12-10 19:29:10 +05:30
95ae55dabd
add missing comma in get-contact-chat-conversations query
2025-10-04 14:29:32 +05:30
bf1cf025e0
Merge branch 'main' into feat/live-chat-channel
2025-10-04 13:38:42 +05:30
16ca6b6df7
Send batched unread messages in conversation continuity email after contact has not seen a conversation for configured amount of time, instead of sending a single message immediately when contact is disconnected on websocket.
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Make the batching interval and time threshold for unread messages configurable
2025-10-03 01:54:17 +05:30
d7067bce7d
feat: add email fallback / continutiy inbox feature for live chat inbox
2025-09-21 00:51:19 +05:30
d63302843b
Refactor: assigned user removal when changing assigned team
2025-09-16 21:31:53 +05:30
6f300bb073
Fix: Contact form displays countries with the same calling code incorrectly.
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For example, when a user selects the USA, the form also shows Canada, as both share the +1 calling code.
Rename column from `phone_number_calling_code` to `phone_number_country_code`.
Feat: Show the calling code alongside the country flag in the contact form for the selected country. Previously, only the flag was displayed.
2025-09-14 19:36:30 +05:30
a0e1ccf117
clear assigned user ID and last seen timestamp when updating conversation assigned team
2025-09-11 22:09:06 +05:30
c1c14f7f54
refactor: split converstion list item and conversation into different structs
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- Add missing columns in message queries
2025-08-29 00:15:22 +05:30
ed448055ed
fix: newly created conversation not being added to the conversation list, simplify chat conversation SQL queries.
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- add indexes to make conversation unread message count faster
2025-08-26 03:03:34 +05:30
Abhinav Raut