Commit Graph

198 Commits

Author SHA1 Message Date
Abhinav Raut e0dc0285a4 fix: agents availability status changing to online after doing an email password login even after being Away or in Reassinging Replies status.
This was not affecting OIDC login just email password login
2025-08-19 16:34:15 +05:30
Abhinav Raut ccc5940dd9 return created message in message fetch API 2025-07-06 19:51:44 +05:30
Abhinav Raut d2e5d85e3a fix: return created/updated objects in POST/PUT responses with masked secrets
All POST/PUT handlers now return actual database objects instead of `true`
2025-06-20 19:35:09 +05:30
Abhinav Raut 6bb5728665 check csrf only for state-changing methods 2025-06-19 01:53:19 +05:30
Abhinav Raut 9132e11458 refactor return envelope errors from handlers 2025-06-19 00:14:35 +05:30
Abhinav Raut e70f92d377 remove validation tags from loginRequest struct 2025-06-18 23:58:07 +05:30
Abhinav Raut 1b2a5e4f36 feat: standardize API requests to use JSON instead of form data 2025-06-18 01:30:38 +05:30
Abhinav Raut c37258fccb feat: API key management for agents, api keys can now be generated for any agent in libredesk allowing programmatic access.
- Added endpoints to generate and revoke API keys for agents.
- Updated user model to include API key fields.
- Update authentication middleware to support API key validation.
- Modified database schema to accommodate API key fields.
- Updated frontend to manage API keys, including generation and revocation.
- Added localization strings for API key related messages.
2025-06-16 23:45:00 +05:30
Abhinav Raut 4b0422d904 Reduce duplicate database conversation fetches by adding a new method EvaluateConversationUpdateRulesByID that accepts only a conversation ID instead of a conversation object, allowing the caller to control the behavior since the caller might already have the conversation object or might want a fresh fetch.
- Return early if user / team is already assigned to a conversation

- rename query get-pending-messages to get-outgoing-pending-messages to reflect purpose.
2025-06-15 12:43:01 +05:30
Abhinav Raut 27aac88f53 update webhook payloads, send reduced payloads showing what changed instead of entire objects 2025-06-14 21:51:11 +05:30
Abhinav Raut 981372ab86 wip webhooks 2025-06-13 02:17:00 +05:30
Abhinav Raut bc71fcfdc1 fix: add fallback for config typo in message outgoing scan interval key 2025-06-08 14:55:23 +05:30
Abhinav Raut 6487bf9a0a fix: validate and normalize email input in agent creation and update 2025-06-08 10:41:05 +05:30
Abhinav Raut 57d0e90b5f refactors(i18n-keys): use correct keys in vue and go errors
- fix: invalidate agent cache on update / create
2025-06-08 00:59:15 +05:30
Abhinav Raut 5a0e3a8072 refactor: remove unncessary oidc test handler 2025-06-08 00:51:09 +05:30
Abhinav Raut d95a5f40cf feat: add agent cache in user package
- use cached agent in all middlewares
- fix: race in casbin that gave permission denied error.
- stop loading permissions into casbin on every `Enforce` function call instead cache user permissions in authz package and when permissions change only the load permission as policies atomically.
- sort permissions in get-agents to make the permissions slice comparsion using slices.Equal work
2025-06-07 23:43:21 +05:30
Abhinav Raut 625a08d0aa feat(conversation): add support for nested websocket property updates and broadcast changes for all contact and custom attributes 2025-06-07 18:58:17 +05:30
Abhinav Raut d532a99771 feat: new package report, move exisiting report code from conversations pkg to report package
- new sla performance overview cards.
2025-06-06 02:07:19 +05:30
Abhinav Raut f6e2fc1956 feat: allow sending attachments in new conversations
- replace existing combobox selects with common component selectcombobox.vue
2025-06-03 04:03:16 +05:30
Abhinav Raut 506bb91e20 fix: make sla metric timestamps nullable 2025-05-26 03:48:41 +05:30
Abhinav Raut a84ed1ed32 Allow setting any value for SLA delay duration, replace select with input text
Validations to delay duration
2025-05-26 03:48:41 +05:30
Abhinav Raut 7426a09478 feat: allow setting metric per SLA notification, so admins can set SLA alert per metric or just set to all if they want a notification to be sent for all metrics
- Make sla time fields (first response, next response, resolution) optional, only 1 field is required.
2025-05-26 03:48:41 +05:30
Abhinav Raut 7e8c9962c3 Fixes for next response time sla metric 2025-05-26 03:48:41 +05:30
Abhinav Raut 4c766d8ccb wip: next response metric for sla 2025-05-26 03:48:41 +05:30
Abhinav Raut a89c3dbe04 fix(agent-availability): skip activity log creation when agent returns online from inactivity as it can spam activity logs. 2025-05-20 00:53:28 +05:30
Abhinav Raut 55ec962003 fix(activity-log): replace RemoteIP with fast-realip pkg for accurate IP retrieval
- Update go version to 1.24.3
2025-05-18 21:48:15 +05:30
Abhinav Raut f43ab5041e feat(auth): record login time and insert activity log for OIDC login 2025-05-18 12:06:09 +05:30
Abhinav Raut 4ca123e6a1 fix: swapped target and actor, set them correctly 2025-05-16 23:01:24 +05:30
Abhinav Raut 7f1c2c2f11 feat(wip): activity log / audit log
- single table stores acitivites against entities, actors, timestamps, ip addresses and activity description.
- admin page to view, sort and filter activity logs.
- new `activity_logs:manage` permission
2025-05-16 23:01:24 +05:30
Abhinav Raut 07b185050e fix: empty recipients in automated replies
- Make recipients list from the latest message recipients for automated replies
2025-05-11 18:51:34 +05:30
Abhinav Raut e1b2ec8a4b wip: fix to, bcc, cc handling
- allow agent to set the to address, adds a to address input in the reply box.
- show to, from, bcc and subject in each message
- always use email addresses from message meta instead of querying via get-to-address
- Reorder notification form fields.
- Refactors and adhoc fixes.
2025-05-09 04:30:30 +05:30
Abhinav Raut 3b2d0d049f Merge pull request #69 from jleroy/feature/conversation-last-reply
Add new automations rules filters "Hours since first reply" and "Hours since last reply"
2025-04-17 02:02:00 +05:30
Jonathan Leroy 1c6d03a4c2 Merge branch 'main' into feature/conversation-last-reply 2025-04-16 21:47:54 +02:00
Abhinav Raut 062e0c39da fix[api]: allow all authenticated users to list business hours.
Replaced `perm(..., "business_hours:manage")` with `auth(...)` on
GET /api/v1/business-hours since listing hours isn’t a sensitive action and is required in the general settings tab
2025-04-17 01:16:38 +05:30
Abhinav Raut 4e4f07f2e8 Merge pull request #67 from jleroy/feature/improve-tags-actions
Add new actions "Add tags" and "Remove tags" for macros and automations
2025-04-16 23:29:13 +05:30
Jonathan Leroy ac61d43688 Add new automations rules filters "Hours since first reply" and "Hours
since last reply"
2025-04-15 20:40:40 +02:00
Jonathan Leroy facce8bdad Add new actions "Add tags" and "Remove tags" for macros and automations 2025-04-15 13:55:58 +02:00
Abhinav Raut 450b609d47 fix: handle null string form value for update contact form 2025-04-15 03:45:45 +05:30
Abhinav Raut d5ba70667d feat: allow notes to be deleted only by the owner of note and any agent with role Admin 2025-04-15 02:47:52 +05:30
Abhinav Raut a9f9d368b9 refactor: replace contacts:manage with with more granular permissions like contacts:read_all, contacts:read, contacts:block etc.
fix: filter out unknown permissions from role form while submitting
fix: correct strong password validation logic on reset
refactor: remove contact note update handler as it adds more complexity agents can simply delete note.
feat: new block contact api which required contacts:block perm
2025-04-15 02:23:47 +05:30
Abhinav Raut 2fc642c34e feat: allow using contact custom attributes in automation rules 2025-04-15 02:23:47 +05:30
Abhinav Raut a0c77bc12e feat: contact notes
refactor:  split code in internal/users/users.go into following files
internal/users/notes.go
internal/users/agent.go
internal/users/contact.go
2025-04-15 02:23:47 +05:30
Abhinav Raut d69a8c58d1 feat: custom attributes for contacts and conversations 2025-04-15 02:23:47 +05:30
Abhinav Raut cd429b9751 fix: add frontend page handler for /contacts/ 2025-04-10 19:07:41 +05:30
Abhinav Raut 143a12e3c3 fix: send correct error msg when email is invalid
fix: trim space around email address
2025-04-10 18:29:04 +05:30
Abhinav Raut b2a53b18d5 feat: manage contacts
- New permission `contacts:manage`
- Views for contact list and single contact view.
- Ability to block contacts that in inturn stops new messages from the contact.
- Make all DB transactions that run dynamically generated SQL query `readonly`
- Rename `/admin/teams/users` to `/admin/users/agents/` for consistency. (ref #50)
- Fix UI glitches for long emails (refs #54)
- Fix empty created_at date for agents admin table (refs #51)
- Migrations for v0.6.0
2025-04-10 04:13:11 +05:30
Abhinav Raut 9bfe014d1e WIP: manage contacts page 2025-04-09 16:52:25 +05:30
Abhinav Raut 1821647695 feat: allow admins to set availability status
remove unnecessary column `reassign_replies` instead add a new enum `away_and_reassigning` to enum user availability status
2025-04-05 18:12:42 +05:30
Abhinav Raut 6d588f7a4e feat: show user summary on /admin/users
- Displays metrics like last active at, last login along with the avatar.
- Adds new column `last_login_at` to users table.
- Updates translations for the same
2025-04-04 22:00:26 +05:30
Abhinav Raut 2a382d6036 feat: Toggle button for user to reassign replies to conversations if they are away, user status now actually affects the conversation workflow.
Online: Conversations are auto-assigned.
Auto-away (inactivity in browser): Marks agent as away without stopping assignment (nothing changes for agent).
Manual away: Prevents new conversations from being assigned. (option available in the sidebar)
Reassign replies: Customer replies unassigns the conversation, returning it to the team inbox / unassigned inbox.
2025-04-04 03:29:16 +05:30