Commit Graph

53 Commits

Author SHA1 Message Date
Abhinav Raut d2a79d9a10 feat: store last message sender in conversation as this will be used to show the Reply icon in the conversations list.
- Introduces new column `last_message_sender` in conversations table.
- Changes to propogate this new column in websocket updates.
2025-02-21 21:40:57 +05:30
Abhinav Raut bc3b458d2c feat: message activity inconverstions when a new tag is added. 2025-02-07 03:48:54 +05:30
Abhinav Raut c5cf62573e fix: overview report sql 2025-02-06 03:04:18 +05:30
Abhinav Raut 9920448ac0 fix[sql]: move model_type first in JOIN for better index usage - (model_type, model_id) 2025-02-04 02:24:41 +05:30
Abhinav Raut 37b3c4abcc feat: adds waiting since in API responses and structs.
chore: rename senderTypeUser to senderTypeAgent to keep naming consistent.
2025-02-04 00:08:51 +05:30
Abhinav Raut cfe15ba275 feat: adds waiting_since column to conversations, start saving waiting_since on agent and contact reply.
- fix: waiting since sort order, use the new `waiting_since` column.
2025-02-03 23:36:38 +05:30
Abhinav Raut d3c2cc2527 feat: add CSAT sending functionality and improve error handling in templates
feat: automation action to send CSAT.
- minor refactors.
2025-02-02 21:03:09 +05:30
Abhinav Raut d291c3f4b9 feat: conversation reference sequence numbers with optional prefix, adds a postgres function that takes optional prefix and combines the sequence number with it. e.g. TIK100 where TIK is the reference is the prefix and 100 is the sequence number.
- feat: start conversation sequence number from 100.
- fix: enforce consistent ON DELETE behavior across schema relationships.
- fix: prevent application of same SLA to a conversation when assigned team changes.
- fix: Automation apply SLA action use assigned team's working hrs and timezone first and then fallback to workspace timezone and working hours.
- frontend fixes
2025-01-29 00:49:36 +05:30
Abhinav Raut 96564595d7 feat: previous conversations in conversation sidebar
- UI improvements in Conversation sidebar.
2025-01-25 18:25:14 +05:30
Abhinav Raut 140dae305c feat: max active conversation auto assignement limits to agents 2025-01-25 16:40:11 +05:30
Abhinav Raut cc6b16162d feat: re-open closed, resolved and snoozed conversations. 2025-01-25 05:01:11 +05:30
Abhinav Raut 52e401c601 feat: email cc and bcc in conversation replies
- feat: adds cc and bcc inputs in conversation text editor.
- feat: mask conversation id in api responses.
- customize shadnc dialog to hide close button & cross icon.
2025-01-25 03:47:17 +05:30
Abhinav Raut 3c71ab35ff Feat: Add SLAs per team
- Feat: Provide the ability to change SLAs for conversations; this will start a new deadline calculation from the time the SLA is set.
2025-01-24 04:34:51 +05:30
Abhinav Raut 8ded2692a3 feat: ability to unassign converstions, new uassigned dropdown options in conversations sidebar for teams and users. 2025-01-23 01:51:22 +05:30
Abhinav Raut 16b6ad96ea refactor[backend]: pick worker counts and intervals from config. 2025-01-20 02:13:44 +05:30
Abhinav Raut 0c01b53b09 feat(conversations): add trigram index for searching ref numbers
feat(messages): add trigram index for text content search
- feat: UI animations for conversation and messages list.
- Simplify websocket updates.
2025-01-19 23:10:53 +05:30
Abhinav Raut 87c14aa15d feat: Macros, macros not completely replace canned responses as they do the same job as canned repsonse.
- tiptap editor fixes for hardlines.
- set app font to jakarta, fix shadcn components having a different font.
- UI improvements on /admin
- UI improvements on inbox tab.
2025-01-17 04:57:01 +05:30
Abhinav Raut 92b614ddf6 feat[automation]: ability to drag and drop automation rule and set their execution order
- feat[automation]: execution mode for automations to execute the first matching rule or run all.
- Refactor automations to use fields, values, operator and select options from @/consts @/composables
- Refactor view filters to use the pick fields, values, operator, select options from @/consts @/composables
- feat: Move from yarn to pnpm!
- feat: Custom component ComboBox, replaces convo sidebar inputs with  combo
box.
- feat: initialize stores on app load to avoid multiple API calls by storing data in Pinia.
- change app fontm trying diff fonts.
- Keep side bar menu items by default open in inboxes .
2025-01-12 06:20:45 +05:30
Abhinav Raut 98537825e9 feat: AI clean up of agent responses, adds new ai package
- feat: full screen tiptap editor, esentially two editors that attempt to keep their state in sync.
- moves tiptap editor menu bar to to show up as a bubble once text is selected.
- Layout fixes and improvements.
- Improves /reports/overview charts and cards.
2025-01-09 05:01:33 +05:30
Abhinav Raut d8e29b569f feat: conversation snooze
feat: command menu on press ctrl + k
feat: CSAT email when a conversation is marked resolved.
feat(AI) ✨ agent message rewriting with OpenAI prompts
2025-01-08 06:34:28 +05:30
Abhinav Raut 7f4f8ecf66 fix[frontend]: sidebar active state
- replace conversation sidebar with shadcn sidebar
- refactor: rename and simplify permissions for better clarity and usability
- WIP - Snoozing of conversations and UI.
2025-01-07 04:23:27 +05:30
Abhinav Raut caf8e7d34d WIP: MVP with shadcn sidebar
- csat
- SLA
- email notification templates
2025-01-06 02:39:44 +05:30
Abhinav Raut 48e89dc4b9 feat: hot reload package configs on change, no binary restart needed
- feat: soft deletion for users, inboxes, teams, and tags
- Rename tables and queries.
2024-11-13 01:47:16 +05:30
Abhinav Raut 4f4d79409c fix: pagination, adds total pages count and total rows count to results. 2024-11-03 01:35:16 +05:30
Abhinav Raut ed314eb1a5 feat: reset password flow
- feat: notification emails including - welcome email, assigned conversation email, reset password email.
- feat: adds outer app component which does not have a navbar
- feat: improve email templating, adds contact and conversations fields to email template
- fix: evaluator - ensure "contains" checks evaluate individual tokens in the string rather than the entire string.
- feat: logo URL for the app in general settings.
- General fixes and refactors.
- fix: hide trailing prose mirror line breaks.
2024-11-03 00:40:51 +05:30
Abhinav Raut f1b4007d7d fix: email channel content not being rendered in template
- fix: resolved_at, closed_at timestamps getting cleared.
- feat: generic code editor for Email templates
- feat: Quill editor for canned responses
- Refactor: to reuse forms across /admin/conversations components
- Update sample toml remove unused key.
- Fix: multiple system user pass prompts when setting up for the first time
- Remove unused file session.go
- Fix: Inline images showing up in reply box as an attachment
- Update vite config to proxy requests to `/uploads`
2024-10-24 19:19:01 +05:30
Abhinav Raut ee7be54c0d fix: hide passwords in API response
- Minor refactors.
- Fixes bugs in SelectTag component.
- Update vite.
2024-10-23 05:25:10 +05:30
Abhinav Raut b1975d6484 feat: graceful shutdown
- feat: sets inter as the app font
- feat: update colour theme
- remove unncesary redirects after form is saved
- feat: addsconv  reference number in information accordion
- feat: adds reference number filter to conversation list
- feat: adds title for router components
- chore: remove unused uuid columns from tables
2024-10-22 02:52:36 +05:30
Abhinav Raut 2b25ce32b6 feat: adds nonce check for oidc token exchange
- feat: adds filters support on conversations list
- refactor middlewares.go
- Adds new paginate.go for generating filtered paginated SQL queries this removes sql generation code from the conversations package.
- rename some components
- removes hardcoded `/uploads/`
2024-10-17 04:21:22 +05:30
Abhinav Raut 98df9efd63 feat: adds dropdown to automation form fields
- feat: adds csrf token check
- feat: adds conversation sub and unsub for WS updates.
- Clean up and remove unncessary code
- refactor and simplify auth middlewares
- fix: automation rules
- Update schema.sql
2024-10-14 01:50:08 +05:30
Abhinav Raut 7e15995048 fix: file uploads with same file names replacing previous files, switches to uuids for stored filenames.
- minor refactor and fixes.
2024-10-10 02:59:00 +05:30
Abhinav Raut 844dbf1e9d fix: auth
- fix: null attachments in get message api.
2024-10-09 04:42:15 +05:30
Abhinav Raut 671b2371b5 feat: attachment download / view button on preview
- adds /compact apis for fetching teams and users
- adds form field to allow admin to set user password.
- fix: inline images for incoming email.
- save content id & disposition for each media.
- Update to schema.sql
2024-10-09 03:50:53 +05:30
Abhinav Raut 4f9118d675 feat: new install & set-system-user-password flags for setting up DB schema and setting system user password
- fixes issues in auth redirect to login, by making simple session cookie auto create = true.
- fixes issues with conversation tab filters WS subscription.
- fixes nulls returned for empty team list in handlers
- fixes logout btn not working.
- fixes charts error when there's no data returned from the API.
- Updates schema.sql
2024-10-07 04:26:10 +05:30
Abhinav Raut 5d2d227f24 clean up dashboard. 2024-09-29 01:49:10 +05:30
Abhinav Raut 0e84fac099 feat: ACL and ABAC
- Simplify ws package.
2024-09-19 04:17:03 +05:30
Abhinav Raut 7056ed04db wip: canned responses admin section. 2024-08-26 01:35:21 +05:30
Abhinav Raut d647d88502 feat: get statuses / priorities from their respective tables
- adds schema.sql
- format entire codebase
2024-08-25 18:29:49 +05:30
Abhinav Raut 06db29f7f3 refactor. 2024-08-11 03:52:05 +05:30
Abhinav Raut 4c52af8f62 feat: dashboard. 2024-08-02 04:50:47 +05:30
Abhinav Raut ead54665fb wip: oidc 2024-07-31 04:02:34 +05:30
Abhinav Raut 3d6d513ba9 more commits. 2024-07-29 04:03:19 +05:30
Abhinav Raut 9719073f70 kill message pkg. 2024-07-29 03:12:52 +05:30
Abhinav Raut f6bb48f08d wip: workflows. 2024-07-15 03:39:48 +05:30
Abhinav Raut f86077f944 refactor. 2024-07-15 02:55:27 +05:30
Abhinav Raut e1c32afcf2 more. 2024-07-05 02:54:57 +05:30
Abhinav Raut d0326cfedd more commits. 2024-07-02 03:10:00 +05:30
Abhinav Raut d7fb9be211 some more commits? 2024-07-01 03:08:45 +05:30
Abhinav Raut 6d027c92ab refactor email inbox. 2024-06-26 01:43:17 +05:30
Abhinav Raut 2bbb161593 chore: seperate frontend into differenet directories. 2024-06-23 23:24:43 +05:30