Commit Graph

97 Commits

Author SHA1 Message Date
Abhinav Raut d0a3527269 Sync contact name/email from JWT on every widget request 2026-04-01 17:15:22 +05:30
Abhinav Raut 5590ae6ae3 Create contact from JWT in widget middleware for visitor merge, fix message input focus and pending cleanup 2026-03-30 00:28:33 +05:30
Abhinav Raut eb94f2b06b Refactor widget WS: fix concurrent writes
Update merge visitor to contact query to include other tables
Update default for continuity email config
2026-03-28 21:19:11 +05:30
Abhinav Raut 42f5a7faf5 Show ext id in contact list 2026-03-28 19:59:13 +05:30
Abhinav Raut 2b645fa4e8 Security fixes: rate-limit widget endpoints, remove JWT from logs, harden middleware checks
Increase max page size to 500
Allow large out of bound page sizes by overriding to maximum set.
Reset websocket reconnect attempts when widget is back online
2026-03-28 19:27:41 +05:30
Abhinav Raut 23e6a70844 Allow contacts with different external_user_ids to share email, add enrichment and remove email check from conversation matching 2026-03-28 12:29:44 +05:30
Abhinav Raut a788553137 Use first unread message as subject for continuity emails, add ref number to continuity email subject.
- Continuity email layout fixes and improvments.
- Replace haikunator with email local part for visitor names, fallback to "Visitor"
- Add optional website_url config field for "go to chat" link in continuity email footer
- Remove unused / unncessary i18n keys.
2026-03-16 00:49:20 +05:30
Abhinav Raut eb0a7b437d Add page visit tracking to widget
- fix duplicate initialization guard
- notification bell for agents
- Refactor and clean up dead code
- Fixes to pre chat form
- Add new column country to users table
- Update ratelimit pkg to be generic
2026-03-11 03:52:07 +05:30
Abhinav Raut 81847c7f4e i18n: fix localization issues (#231)
Not backported to main due to extensive i18n refactoring changes in this branch.
2026-02-22 15:12:00 +05:30
Abhinav Raut c155fce93b feat: show contact offline / online status on sidebar
- mark contacts offline if not active for > 5 mins.
2026-01-26 03:28:34 +05:30
Abhinav Raut 70e6ebcc48 feat(widget): merge visitor to contact when new JWT is available i.e. when user logs into a an external system.
- Prevent file uploads on initial message, user send a message first to enable attachments.
- fix thumbs not loading with signature and expiry
2026-01-26 02:52:28 +05:30
Abhinav Raut 7958d7e212 Merge branch 'main' into feat/live-chat-channel 2026-01-14 00:33:51 +05:30
Abhinav Raut ddddf04fb6 feat: Shared views for agents and specific teams and admin pages to manage shared views.
- Log activity for password set and role permission changes.
- Fix agent permissions not changing when a role is modified / deleted.
2025-12-27 13:57:21 +05:30
Ubuntu 0a5e5de544 fix: Handle NULL password field for imported contacts
Change Password field from string to null.String in User model to properly
handle contacts imported from external systems (e.g., Magento) that have
NULL passwords in the database.

Previously, fetching contacts with NULL passwords caused a SQL scan error:
"sql: Scan error on column index 4, name \"password\": converting NULL to
string is unsupported"
2025-12-17 12:25:58 +00:00
Abhinav Raut aae8d1f793 Consider visitors and contacts same, as the only difference is that visitors are not authenticated.
Show a warning in sidebar when a conversation with a visitor is opened.

Move string.js utils to shared-ui utils

Modify user fetch queries to allow optional filter by multiple user types not just one.

Fix capitalizaiton for live chat en translations
2025-10-05 12:28:47 +05:30
Abhinav Raut 0f207a0cd8 remove missing query from query map 2025-10-04 13:58:55 +05:30
Abhinav Raut bf1cf025e0 Merge branch 'main' into feat/live-chat-channel 2025-10-04 13:38:42 +05:30
Abhinav Raut 71865e389e fix: Change id type to int in ConversationParticipant
- hide Total field in UserCompact JSON
2025-09-15 01:01:51 +05:30
Abhinav Raut 6f300bb073 Fix: Contact form displays countries with the same calling code incorrectly.
For example, when a user selects the USA, the form also shows Canada, as both share the +1 calling code.

Rename column from `phone_number_calling_code` to `phone_number_country_code`.

Feat: Show the calling code alongside the country flag in the contact form for the selected country. Previously, only the flag was displayed.
2025-09-14 19:36:30 +05:30
Abhinav Raut 98492a1869 refactor: use team compact struct for user teams list
- Check for existing email before agent update and raise proper error
2025-09-02 02:00:35 +05:30
Abhinav Raut 634fc66e9f Translate welcome to libredesk email subject
- Update all SQL queries to add missing columns

- Update the create conversation API to allow setting the initiator of a conversation. For example, we might want to use this API to create a conversation on behalf of a customer, with the first message coming from the customer instead of the agent. This param allows this.

- Minor refactors and clean up

- Tidy go.mod

- Rename structs to reflect purpose

- Create focus structs for scanning JSON payloads for clarity.
2025-08-28 00:34:56 +05:30
Abhinav Raut 68c2708464 feat: remove VisitorInfoForm component and integrate customizable pre-chat form.
- Deleted the VisitorInfoForm.vue component and its associated schema.
- Introduced a new preChatFormSchema.js to handle dynamic form validation.
- Updated ChatView.vue to conditionally display the PreChatForm based on user session and conversation state.
- Enhanced chat store to manage current conversation updates.
- Implemented WebSocket event handling for conversation updates.
- Updated localization files to include new terms related to the pre-chat form.
- Modified conversation management logic to support broadcasting updates to widget clients.
- Updated SQL queries to accommodate custom attributes for visitors.
2025-08-22 00:42:12 +05:30
Abhinav Raut c35ab42b47 feat: configurable visitor information collection with a form before starting chat.
fix: Chat initialization failing due to the JWT authenticated user doesn't exist in the DB yet.

fix: Always upsert custom attribues instead of replacing.
2025-07-21 01:58:30 +05:30
Abhinav Raut 4beab72a11 feat: add external user ID support and secret field for inboxes.
Update user and inbox models, queries, and migrations
2025-07-20 16:42:03 +05:30
Abhinav Raut 8ee81c2d64 feat: Widget dark mode and chat reply expectation message in chat title.
feat: Add HTTP utility functions for trusted origin checks

feat: Implement typing status broadcasting for live chat clients and agents.

feat: Add support for signed URLs in media manager

fix: Update database migration to handle duplicate visitors with same email address.

feat: Add conversation subscription and typing message models for WebSocket communication

feat: Implement conversation subscription management in WebSocket hub this is used for broadcasting typing indicator.

feat: Revamp widget JavaScript to improve mobile responsiveness and show unread messages if any.
2025-07-17 01:06:54 +05:30
Abhinav Raut 5b6a58fba0 wip: intercom like live chat with chat widget
- new vue app for serving live chat widget, created subdirectories inside frontend dir `main` and `widget`
- vite changes for both main app and widget app.
- new backend live chat channel
- apis for live chat widget
2025-06-29 04:59:55 +05:30
Abhinav Raut 9132e11458 refactor return envelope errors from handlers 2025-06-19 00:14:35 +05:30
Abhinav Raut c37258fccb feat: API key management for agents, api keys can now be generated for any agent in libredesk allowing programmatic access.
- Added endpoints to generate and revoke API keys for agents.
- Updated user model to include API key fields.
- Update authentication middleware to support API key validation.
- Modified database schema to accommodate API key fields.
- Updated frontend to manage API keys, including generation and revocation.
- Added localization strings for API key related messages.
2025-06-16 23:45:00 +05:30
Abhinav Raut 57d0e90b5f refactors(i18n-keys): use correct keys in vue and go errors
- fix: invalidate agent cache on update / create
2025-06-08 00:59:15 +05:30
Abhinav Raut d95a5f40cf feat: add agent cache in user package
- use cached agent in all middlewares
- fix: race in casbin that gave permission denied error.
- stop loading permissions into casbin on every `Enforce` function call instead cache user permissions in authz package and when permissions change only the load permission as policies atomically.
- sort permissions in get-agents to make the permissions slice comparsion using slices.Equal work
2025-06-07 23:43:21 +05:30
Abhinav Raut ea0b7d6d52 docs: update email templating docs with complete variable reference
- adds new `Author` template var and injects it into all templates
- make author fields empty for all automated system generated emails
2025-06-05 01:55:38 +05:30
Abhinav Raut cb1ec7eb8e fix(availability-status): prevent 'away_and_reassigning' and away_manual agents from being set to 'offline' due to incorrect SQL 2025-05-24 19:42:41 +05:30
Abhinav Raut a89c3dbe04 fix(agent-availability): skip activity log creation when agent returns online from inactivity as it can spam activity logs. 2025-05-20 00:53:28 +05:30
Abhinav Raut 7f1c2c2f11 feat(wip): activity log / audit log
- single table stores acitivites against entities, actors, timestamps, ip addresses and activity description.
- admin page to view, sort and filter activity logs.
- new `activity_logs:manage` permission
2025-05-16 23:01:24 +05:30
Abhinav Raut 24fbe14804 fix: allow setting phone number and calling code to null in update contact query 2025-04-15 03:46:24 +05:30
Abhinav Raut d5ba70667d feat: allow notes to be deleted only by the owner of note and any agent with role Admin 2025-04-15 02:47:52 +05:30
Abhinav Raut a9f9d368b9 refactor: replace contacts:manage with with more granular permissions like contacts:read_all, contacts:read, contacts:block etc.
fix: filter out unknown permissions from role form while submitting
fix: correct strong password validation logic on reset
refactor: remove contact note update handler as it adds more complexity agents can simply delete note.
feat: new block contact api which required contacts:block perm
2025-04-15 02:23:47 +05:30
Abhinav Raut a0c77bc12e feat: contact notes
refactor:  split code in internal/users/users.go into following files
internal/users/notes.go
internal/users/agent.go
internal/users/contact.go
2025-04-15 02:23:47 +05:30
Abhinav Raut d69a8c58d1 feat: custom attributes for contacts and conversations 2025-04-15 02:23:47 +05:30
Abhinav Raut 78d073c499 remove redundant error logging when user is not found 2025-04-10 19:07:26 +05:30
Abhinav Raut b2a53b18d5 feat: manage contacts
- New permission `contacts:manage`
- Views for contact list and single contact view.
- Ability to block contacts that in inturn stops new messages from the contact.
- Make all DB transactions that run dynamically generated SQL query `readonly`
- Rename `/admin/teams/users` to `/admin/users/agents/` for consistency. (ref #50)
- Fix UI glitches for long emails (refs #54)
- Fix empty created_at date for agents admin table (refs #51)
- Migrations for v0.6.0
2025-04-10 04:13:11 +05:30
Abhinav Raut 9bfe014d1e WIP: manage contacts page 2025-04-09 16:52:25 +05:30
Abhinav Raut 374aabcb10 fix: remove missing query from queries struct 2025-04-05 18:50:19 +05:30
Abhinav Raut e69b1c3e6d fix: remove missing column reassign_replies from queries 2025-04-05 18:45:31 +05:30
Abhinav Raut 1821647695 feat: allow admins to set availability status
remove unnecessary column `reassign_replies` instead add a new enum `away_and_reassigning` to enum user availability status
2025-04-05 18:12:42 +05:30
Abhinav Raut 6d588f7a4e feat: show user summary on /admin/users
- Displays metrics like last active at, last login along with the avatar.
- Adds new column `last_login_at` to users table.
- Updates translations for the same
2025-04-04 22:00:26 +05:30
Abhinav Raut 2a382d6036 feat: Toggle button for user to reassign replies to conversations if they are away, user status now actually affects the conversation workflow.
Online: Conversations are auto-assigned.
Auto-away (inactivity in browser): Marks agent as away without stopping assignment (nothing changes for agent).
Manual away: Prevents new conversations from being assigned. (option available in the sidebar)
Reassign replies: Customer replies unassigns the conversation, returning it to the team inbox / unassigned inbox.
2025-04-04 03:29:16 +05:30
Abhinav Raut df0dfb480f fix: enforce stronger password validation rules 2025-04-03 03:02:32 +05:30
Abhinav Raut 6b6549cb03 standardize i18n keys for consistency rename keys
fix: avatar url `null` console warnings.
2025-04-03 01:21:12 +05:30
Abhinav Raut 6bea14e7a9 feat: translate /admin/users 2025-04-03 01:21:12 +05:30