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12 Commits

Author SHA1 Message Date
Abhinav Raut 88a58c0f3b Custom static directory support, self hosted installations can pass static dir path to override csat and other web-templates, js and css files. Allowing instances to be fully customizable. 
- New meta JSONB field in CSAT responses to capture random adhoc data as that might be needed for custom CSAT pages.
- Add support prefilled rating for csat pages picked from query param
 2026-04-09 00:04:00 +05:30
Abhinav Raut 81847c7f4e i18n: fix localization issues (#231) 
Not backported to main due to extensive i18n refactoring changes in this branch.
 2026-02-22 15:12:00 +05:30
Abhinav Raut 634fc66e9f Translate welcome to libredesk email subject 
- Update all SQL queries to add missing columns

- Update the create conversation API to allow setting the initiator of a conversation. For example, we might want to use this API to create a conversation on behalf of a customer, with the first message coming from the customer instead of the agent. This param allows this.

- Minor refactors and clean up

- Tidy go.mod

- Rename structs to reflect purpose

- Create focus structs for scanning JSON payloads for clarity.
 2025-08-28 00:34:56 +05:30
Abhinav Raut 6b6549cb03 standardize i18n keys for consistency rename keys 
fix: avatar url `null` console warnings.
 2025-04-03 01:21:12 +05:30
Abhinav Raut 4361250c73 feat: backend api response translations 2025-04-03 01:21:12 +05:30
Abhinav Raut d3c2cc2527 feat: add CSAT sending functionality and improve error handling in templates 
feat: automation action to send CSAT.
- minor refactors.
 2025-02-02 21:03:09 +05:30
Abhinav Raut d7ac76824f cleanup: remove assigned_agent_id column from csat responses table. 2025-02-02 18:46:43 +05:30
Abhinav Raut 57015186bc refactor and update doc strings. 2025-02-02 17:07:08 +05:30
Abhinav Raut 0c54abbbad refactor: rename modules and imports to reflect project name 2025-01-11 21:46:29 +05:30
Abhinav Raut d8e29b569f feat: conversation snooze 
feat: command menu on press ctrl + k
feat: CSAT email when a conversation is marked resolved.
feat(AI) ✨ agent message rewriting with OpenAI prompts
 2025-01-08 06:34:28 +05:30
Abhinav Raut 7f4f8ecf66 fix[frontend]: sidebar active state 
- replace conversation sidebar with shadcn sidebar
- refactor: rename and simplify permissions for better clarity and usability
- WIP - Snoozing of conversations and UI.
 2025-01-07 04:23:27 +05:30
Abhinav Raut caf8e7d34d WIP: MVP with shadcn sidebar 
- csat
- SLA
- email notification templates
 2025-01-06 02:39:44 +05:30