88a58c0f3b
Custom static directory support, self hosted installations can pass static dir path to override csat and other web-templates, js and css files. Allowing instances to be fully customizable.
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- New meta JSONB field in CSAT responses to capture random adhoc data as that might be needed for custom CSAT pages.
- Add support prefilled rating for csat pages picked from query param
2026-04-09 00:04:00 +05:30
e7eac6eb94
Strip csat uui for agents (session) but keep for api consumers
2026-04-08 12:57:05 +05:30
aaff1b1427
assign oldest convos first in auto assigner
2026-04-07 16:32:03 +05:30
6abb6ad017
Move continuity config and intervals to live chat inbox form from toml.
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- Refactor widget.js.
- Fix possible race conditions in inbox reload logic.
- Reload only the updated inbox when an inbox is updated / created not all.
- Retain last inbox while navigatin back from admin -> inbox
2026-04-04 21:35:04 +05:30
000fd83b30
Add uuid column to inboxes table to use as widget public identifiers
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Auto focus on form inputs in widget
Use defer widget in widget installation script
2026-04-03 02:34:07 +05:30
b739783eec
Render reply and private not template variables before saving them in DB.
2026-04-02 14:31:53 +05:30
9ce5f60023
Fix widget business hours showing wrong time due to missing UTC offset
2026-04-02 01:45:47 +05:30
9c43654021
Add conversation ref number to list conversations api response
2026-04-01 16:16:26 +05:30
13db8d2843
Fix command palette macros not working due to previous variable rename causing issues.
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Improve sidebar navigation to retain open conversation
Fix notification when disabled app still tries sending emails.
2026-03-30 18:51:23 +05:30
d02e0418e1
Expose IsContinuityEmail flag to email templates for conditional rendering
2026-03-30 01:03:17 +05:30
5590ae6ae3
Create contact from JWT in widget middleware for visitor merge, fix message input focus and pending cleanup
2026-03-30 00:28:33 +05:30
faa23967bf
Focus back on text area once widget message is sent
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Sign pending avatar urls
2026-03-29 23:35:26 +05:30
fb3ab68ef6
Sign avatar URLs in widget WS broadcasts, add CORS for launcher settings
2026-03-29 19:08:09 +05:30
789a58ed0c
Add echo_id for pending message matching, show ext_id in contact search, minor UI polish
2026-03-29 13:32:38 +05:30
a84d6aa001
Update continuity config defaults
2026-03-29 00:08:12 +05:30
653266c6bc
Remove unused readme file
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Remove participant tooltip for message bubbler as activity log takes care of it
Fix create sender before creating conversation
2026-03-28 22:51:35 +05:30
eb94f2b06b
Refactor widget WS: fix concurrent writes
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Update merge visitor to contact query to include other tables
Update default for continuity email config
2026-03-28 21:19:11 +05:30
c8b717739c
Add isNewConversation param to CreateContactMessage, cap page size to 500
2026-03-28 19:36:26 +05:30
2b645fa4e8
Security fixes: rate-limit widget endpoints, remove JWT from logs, harden middleware checks
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Increase max page size to 500
Allow large out of bound page sizes by overriding to maximum set.
Reset websocket reconnect attempts when widget is back online
2026-03-28 19:27:41 +05:30
6a7ecf6b8a
Resolve sender using conversation context, show ext_id on contact detail
2026-03-28 18:44:57 +05:30
2f81d60a6f
Widget: larger prechat textarea, check email for participant activity, fix notification sound
2026-03-28 18:32:08 +05:30
b04d9d6f8d
Sign all avatar URLs in widget endpoints and WS broadcasts
2026-03-28 18:03:33 +05:30
c3f0b18392
Add participant activity note and visual indicator for non-contact senders
2026-03-28 14:50:58 +05:30
1344700973
Remove insecure ref number matching, relax email constraint for ext_id contacts
2026-03-28 13:07:21 +05:30
23e6a70844
Allow contacts with different external_user_ids to share email, add enrichment and remove email check from conversation matching
2026-03-28 12:29:44 +05:30
8fd05667ac
Improve sidebar semantics, form label hierarchy, and translate remaining hardcoded strings
2026-03-25 00:47:18 +05:30
9652c6d4bc
Clean up i18n keys, sort language files, and refactor admin UI components.
2026-03-24 01:42:35 +05:30
395a4e80df
Refactor ws updates to use direct json payloads instead of prop value pattern.
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Add real-time agent availability status updates to widget.
Consolidate multiple WS broadcasts into single calls
2026-03-22 19:34:21 +05:30
48175300ab
Add rate limiting to public endpoints (auth, CSAT), fix rate limiter race condition and missing Content-Type header. Refactor rateLimitWidget into generic rateLimit middleware with config defaults.
2026-03-22 16:59:55 +05:30
34aecd268f
Fix widget business hours: use assigned team hours instead of always defaulting, fix timezone offset calculation. Show continuity email indicator in agent UI, broadcast email replies to widget as a user could have widget open and reply from email at the same time.
2026-03-18 10:50:55 +05:30
a788553137
Use first unread message as subject for continuity emails, add ref number to continuity email subject.
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- Continuity email layout fixes and improvments.
- Replace haikunator with email local part for visitor names, fallback to "Visitor"
- Add optional website_url config field for "go to chat" link in continuity email footer
- Remove unused / unncessary i18n keys.
2026-03-16 00:49:20 +05:30
b0f0215952
Fix attachment previews in pending messages
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- Fix ci
2026-03-15 21:36:02 +05:30
b8e236713d
Merge branch 'main' into feat/live-chat-channel
2026-03-15 21:09:21 +05:30
e7ab571c48
add reply guards, gravatar fallbacks for avatars, draft preview in conversation list, clickable agent avatars. Show sent messages immediately instead of waiting for WebSocket response.
2026-03-11 14:52:21 +05:30
678239027e
Refactor incoming message flow, add visitor upgrade on email reply, rate-limit livechat conversations
2026-03-11 12:19:58 +05:30
eb0a7b437d
Add page visit tracking to widget
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- fix duplicate initialization guard
- notification bell for agents
- Refactor and clean up dead code
- Fixes to pre chat form
- Add new column country to users table
- Update ratelimit pkg to be generic
2026-03-11 03:52:07 +05:30
18764cb562
Redact websocket message content and let clients fetch the full message once they receive this event, this will make sure a client actually has permission to fetch that message.
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- Reduce exessive GETs on WS events, debounce such requests.
2026-02-26 16:19:09 +05:30
45a80118cc
Fix CSAT responses not visible agent message bubble
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- Fix csat form submission in widget
- Update vite config to allow cross origin requests
2026-02-26 00:35:49 +05:30
aeb153b15d
fix: message meta not being saved
2026-02-25 23:32:02 +05:30
81847c7f4e
i18n: fix localization issues ( #231 )
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Not backported to main due to extensive i18n refactoring changes in this branch.
2026-02-22 15:12:00 +05:30
c155fce93b
feat: show contact offline / online status on sidebar
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- mark contacts offline if not active for > 5 mins.
2026-01-26 03:28:34 +05:30
a94c3846ec
more fixes
2026-01-25 01:31:04 +05:30
f0e9266d28
more fixes to LC
2026-01-21 00:13:02 +05:30
107f1adb0d
fix issues with threading with widget messages
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- fix: live chat email inbox not being initialized.
- make launcher logo take entire launcher space.
- New columns last_interaction_sender_id and last_message_sender_id to track who sent last message in conversation
2026-01-18 13:47:07 +05:30
511f46440a
fix merge conflict issues
2026-01-15 18:31:00 +05:30
4d25ae737a
reduce the number of fetched conversation messages from 1000 to 400 for livechat
2026-01-14 17:41:49 +05:30
2421b964b7
fix merge conflcits
2026-01-14 15:53:15 +05:30
7958d7e212
Merge branch 'main' into feat/live-chat-channel
2026-01-14 00:33:51 +05:30
718a9e6b2e
feat: Add entire conversation on webhook events, so clients don't have to fetch conversation again.
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Closes #208
2026-01-11 20:33:36 +05:30
5b393c2f19
add mention message content to mentioned msg notification
2026-01-11 18:27:55 +05:30
Abhinav Raut