Commit Graph

31 Commits

Author SHA1 Message Date
Abhinav Raut b1bef238cf Feat: context links, context links allow admins to set urls to external system from sidebar with encrypted payload in query parameters. 2026-03-30 16:00:37 +05:30
Abhinav Raut 81847c7f4e i18n: fix localization issues (#231)
Not backported to main due to extensive i18n refactoring changes in this branch.
2026-02-22 15:12:00 +05:30
Abhinav Raut 186c4c869d fix: check read_team_all before read_team_inbox in EnforceConversationAccess
read_team_all is a superset that grants access to all team conversations.
  It should be checked first so users with this permission can access any conversation assigned to their team, regardless of user assignment.
2025-12-31 15:39:37 +05:30
Abhinav Raut ddddf04fb6 feat: Shared views for agents and specific teams and admin pages to manage shared views.
- Log activity for password set and role permission changes.
- Fix agent permissions not changing when a role is modified / deleted.
2025-12-27 13:57:21 +05:30
Abhinav Raut 064a73ba4b feat: add conversations:read_team_all permission to allow agents to see conversations assigned to their team, regardless of whether an agent is assigned or not.
- Allow all SLAs to be fetched without permission checks.

Ref #203
2025-12-26 19:57:45 +05:30
Abhinav Raut 210b8bb53b feat: add support for sending messages as contact
- introduce new permission `messages:write_as_contact` that needs to be set to allow this.
2025-09-13 20:55:04 +05:30
Abhinav Raut 634fc66e9f Translate welcome to libredesk email subject
- Update all SQL queries to add missing columns

- Update the create conversation API to allow setting the initiator of a conversation. For example, we might want to use this API to create a conversation on behalf of a customer, with the first message coming from the customer instead of the agent. This param allows this.

- Minor refactors and clean up

- Tidy go.mod

- Rename structs to reflect purpose

- Create focus structs for scanning JSON payloads for clarity.
2025-08-28 00:34:56 +05:30
Abhinav Raut 981372ab86 wip webhooks 2025-06-13 02:17:00 +05:30
Abhinav Raut d95a5f40cf feat: add agent cache in user package
- use cached agent in all middlewares
- fix: race in casbin that gave permission denied error.
- stop loading permissions into casbin on every `Enforce` function call instead cache user permissions in authz package and when permissions change only the load permission as policies atomically.
- sort permissions in get-agents to make the permissions slice comparsion using slices.Equal work
2025-06-07 23:43:21 +05:30
Abhinav Raut 2efd07b405 add error logs for casbin errors 2025-06-04 00:07:27 +05:30
Abhinav Raut 7f1c2c2f11 feat(wip): activity log / audit log
- single table stores acitivites against entities, actors, timestamps, ip addresses and activity description.
- admin page to view, sort and filter activity logs.
- new `activity_logs:manage` permission
2025-05-16 23:01:24 +05:30
Abhinav Raut 25db57805e feat(macros): Filter out macro actions from preview to which agent does not have permissions,
feat(permissions): Seperate our permissions into `src/constants/permissions.js`
2025-04-27 23:09:58 +05:30
Abhinav Raut a9f9d368b9 refactor: replace contacts:manage with with more granular permissions like contacts:read_all, contacts:read, contacts:block etc.
fix: filter out unknown permissions from role form while submitting
fix: correct strong password validation logic on reset
refactor: remove contact note update handler as it adds more complexity agents can simply delete note.
feat: new block contact api which required contacts:block perm
2025-04-15 02:23:47 +05:30
Abhinav Raut d69a8c58d1 feat: custom attributes for contacts and conversations 2025-04-15 02:23:47 +05:30
Abhinav Raut b2a53b18d5 feat: manage contacts
- New permission `contacts:manage`
- Views for contact list and single contact view.
- Ability to block contacts that in inturn stops new messages from the contact.
- Make all DB transactions that run dynamically generated SQL query `readonly`
- Rename `/admin/teams/users` to `/admin/users/agents/` for consistency. (ref #50)
- Fix UI glitches for long emails (refs #54)
- Fix empty created_at date for agents admin table (refs #51)
- Migrations for v0.6.0
2025-04-10 04:13:11 +05:30
Abhinav Raut 6b6549cb03 standardize i18n keys for consistency rename keys
fix: avatar url `null` console warnings.
2025-04-03 01:21:12 +05:30
Abhinav Raut 4361250c73 feat: backend api response translations 2025-04-03 01:21:12 +05:30
Abhinav Raut 494bc15b0a feat: Enable agents to create conversations from the UI
Before this feature the only way to create a conversation was by adding inbox and sending an email.

Agents first search contacts by email, see a dropdown select an existing contact or fill a new email for new contact.

The backend creates contact if it does not exist, creates a conversation, sends a reply to the conversation.
Optinally assigns conversation to a user / team.

fix: Replies to emails create a new conversation instead of attaching to the previous one.

Was not happening in gmail, as gmail was sending the references headers in all replies and I missed this completely. So when libredesk searches a conversation by references headers it worked!

Instead the right way is to generate the outgoing email message id and saving it in DB. This commit fixes that.

There could be more backup strategies like putting reference number in the subject but that can be explored later.

chore: new role `conversatons:write` that enables the create conversations feature for an agent.

chore: migrations for v0.4.0.
2025-03-05 01:17:42 +05:30
Abhinav Raut 26d76c966f feat: allow setting OpenAI API KEY from the UI.
feat: new `ai:manage` permission for the same
Migrations for new role.
2025-03-01 19:40:18 +05:30
Abhinav Raut 102b4f7fd4 fix: conversation object level permissions check. 2025-02-01 02:44:28 +05:30
Abhinav Raut 50188352a5 fix: Use SyncedEnforcer in casbin, fixes panics.
feat: store user roles in user roles table, drops the roles table on users table.
feat: standardize column names in schema, renames disabled bool to enables.
- vue router fixes to allow components / pages to rerender after creating an object in db.
- minor fixes and refactors.
2025-01-22 03:40:32 +05:30
Abhinav Raut d4182ec592 fix: casbin enforcer, always delete older policies before adding newer ones. 2025-01-21 02:30:16 +05:30
Abhinav Raut 87c14aa15d feat: Macros, macros not completely replace canned responses as they do the same job as canned repsonse.
- tiptap editor fixes for hardlines.
- set app font to jakarta, fix shadcn components having a different font.
- UI improvements on /admin
- UI improvements on inbox tab.
2025-01-17 04:57:01 +05:30
Abhinav Raut 0c54abbbad refactor: rename modules and imports to reflect project name 2025-01-11 21:46:29 +05:30
Abhinav Raut 7f4f8ecf66 fix[frontend]: sidebar active state
- replace conversation sidebar with shadcn sidebar
- refactor: rename and simplify permissions for better clarity and usability
- WIP - Snoozing of conversations and UI.
2025-01-07 04:23:27 +05:30
Abhinav Raut caf8e7d34d WIP: MVP with shadcn sidebar
- csat
- SLA
- email notification templates
2025-01-06 02:39:44 +05:30
Abhinav Raut 48e89dc4b9 feat: hot reload package configs on change, no binary restart needed
- feat: soft deletion for users, inboxes, teams, and tags
- Rename tables and queries.
2024-11-13 01:47:16 +05:30
Abhinav Raut f1b4007d7d fix: email channel content not being rendered in template
- fix: resolved_at, closed_at timestamps getting cleared.
- feat: generic code editor for Email templates
- feat: Quill editor for canned responses
- Refactor: to reuse forms across /admin/conversations components
- Update sample toml remove unused key.
- Fix: multiple system user pass prompts when setting up for the first time
- Remove unused file session.go
- Fix: Inline images showing up in reply box as an attachment
- Update vite config to proxy requests to `/uploads`
2024-10-24 19:19:01 +05:30
Abhinav Raut 98df9efd63 feat: adds dropdown to automation form fields
- feat: adds csrf token check
- feat: adds conversation sub and unsub for WS updates.
- Clean up and remove unncessary code
- refactor and simplify auth middlewares
- fix: automation rules
- Update schema.sql
2024-10-14 01:50:08 +05:30
Abhinav Raut 671b2371b5 feat: attachment download / view button on preview
- adds /compact apis for fetching teams and users
- adds form field to allow admin to set user password.
- fix: inline images for incoming email.
- save content id & disposition for each media.
- Update to schema.sql
2024-10-09 03:50:53 +05:30
Abhinav Raut 0e84fac099 feat: ACL and ABAC
- Simplify ws package.
2024-09-19 04:17:03 +05:30