ee26b62366
Disable widget actions when message is being sent
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Fix widget input text area height
2026-04-09 01:25:51 +05:30
88a58c0f3b
Custom static directory support, self hosted installations can pass static dir path to override csat and other web-templates, js and css files. Allowing instances to be fully customizable.
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- New meta JSONB field in CSAT responses to capture random adhoc data as that might be needed for custom CSAT pages.
- Add support prefilled rating for csat pages picked from query param
2026-04-09 00:04:00 +05:30
bf7919747d
Fix widget updateLastSeen firing on pre-load, skip for cached convo re-open
2026-04-06 15:18:33 +05:30
eea99130fa
Defer widget launcher display until auth and conversation data are loaded
2026-04-06 14:21:36 +05:30
ceec9623cd
Debounce update-last-seen on tab switch, throttle idle detection goOnline
2026-04-06 13:47:48 +05:30
3e18ce15ad
Polish sidebar page visits, make contact name linkable, fix redundant sync convo switch in widget on every tab change
2026-04-06 13:18:02 +05:30
3db51ec02d
Fix consolidate duplicate i18n keys that have same values
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Polish csat page
2026-04-05 22:05:23 +05:30
54ecfb1c84
Fix own messages showing as unread in widget
2026-04-05 19:06:23 +05:30
3c3d6a6149
feat: replace widget JWT auth with Redis session tokens and parent-domain cookies Fix iOS Safari session loss by moving storage from iframe localStorage to first-party cookies.
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Add /auth/exchange, /auth/me endpoints for the same.
Fix duplicate network calls, and agent notification for new conversations.
2026-04-05 18:58:45 +05:30
235afb2b88
Play notification sound when tab is hidden and defer last-seen updates when tab is hidden
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Update js template rendered to use pipe syntax for fallbacks
2026-04-05 01:51:45 +05:30
2839dcff88
Fix send typing indicators every 3 sec
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Fix vite config
2026-04-05 01:06:22 +05:30
88bb199da2
Clear typing indicators after 5 sec
2026-04-05 00:54:29 +05:30
20ff4a157a
Sync msgs immediately once widget comes back online
2026-04-05 00:32:01 +05:30
a71432eff9
Sync missed messages on widget WS connect to fix automation replies not appearing
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Automation replies sent before the widget's WebSocket connection was
established (e.g. first message from a new visitor) were silently lost
because LiveChat.Send() returned ErrClientNotConnected. Now the widget
syncs conversations and messages on every WS join, reconnect, and
network recovery - silently to avoid loader flashes.
2026-04-05 00:18:46 +05:30
154be058e4
Fix widget mobile view zooming in for ios as the msg input had text size < 16 px.
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More fixes for widget mobile view
Sync messages once websocket is connected
2026-04-05 00:09:37 +05:30
6abb6ad017
Move continuity config and intervals to live chat inbox form from toml.
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- Refactor widget.js.
- Fix possible race conditions in inbox reload logic.
- Reload only the updated inbox when an inbox is updated / created not all.
- Retain last inbox while navigatin back from admin -> inbox
2026-04-04 21:35:04 +05:30
000fd83b30
Add uuid column to inboxes table to use as widget public identifiers
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Auto focus on form inputs in widget
Use defer widget in widget installation script
2026-04-03 02:34:07 +05:30
9ce5f60023
Fix widget business hours showing wrong time due to missing UTC offset
2026-04-02 01:45:47 +05:30
9ae8100e8a
Use widget upload API response directly instead of refetchign entire conversation
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Return ChatMessage format in upload api
Fix scroll on content replace
2026-03-30 02:04:23 +05:30
5590ae6ae3
Create contact from JWT in widget middleware for visitor merge, fix message input focus and pending cleanup
2026-03-30 00:28:33 +05:30
faa23967bf
Focus back on text area once widget message is sent
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Sign pending avatar urls
2026-03-29 23:35:26 +05:30
2b645fa4e8
Security fixes: rate-limit widget endpoints, remove JWT from logs, harden middleware checks
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Increase max page size to 500
Allow large out of bound page sizes by overriding to maximum set.
Reset websocket reconnect attempts when widget is back online
2026-03-28 19:27:41 +05:30
2f81d60a6f
Widget: larger prechat textarea, check email for participant activity, fix notification sound
2026-03-28 18:32:08 +05:30
a67f14ce5e
Play notification sound only on messages from agents
2026-03-28 18:15:35 +05:30
3b482e37c6
Fix widget: re-fetch convos on JWT set, prevent double conversation creation
2026-03-28 17:45:17 +05:30
c057560251
Sync prechat form labels with custom attributes; hide stale messages during chat load.
2026-03-25 11:16:30 +05:30
2233712f85
Polish widget UX: accessibility, tab nav, expand/collapse, conversation list, and mobile fixes.
2026-03-25 02:28:43 +05:30
9652c6d4bc
Clean up i18n keys, sort language files, and refactor admin UI components.
2026-03-24 01:42:35 +05:30
802987dcad
Reorder livechat inbox form fields; show reply expectation message when agent is offline during business hours
2026-03-24 00:16:16 +05:30
395a4e80df
Refactor ws updates to use direct json payloads instead of prop value pattern.
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Add real-time agent availability status updates to widget.
Consolidate multiple WS broadcasts into single calls
2026-03-22 19:34:21 +05:30
da2a706a7a
Don't show widget launcher until conversation data is loaded. Hide widget on fatal errors (expired JWT, server errors, init failures).
2026-03-22 17:25:02 +05:30
34aecd268f
Fix widget business hours: use assigned team hours instead of always defaulting, fix timezone offset calculation. Show continuity email indicator in agent UI, broadcast email replies to widget as a user could have widget open and reply from email at the same time.
2026-03-18 10:50:55 +05:30
eb0a7b437d
Add page visit tracking to widget
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- fix duplicate initialization guard
- notification bell for agents
- Refactor and clean up dead code
- Fixes to pre chat form
- Add new column country to users table
- Update ratelimit pkg to be generic
2026-03-11 03:52:07 +05:30
0a662b081c
Add widget js API (hideDefaultLauncher, setUser, logout), fix static methods, update installation tab
2026-03-03 16:53:38 +05:30
0b7c816407
Allow live chat widgets to detect lang from user browser and fallback to defaults set by admin.
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New handler to return all available langs, remove hardcoded langs
2026-02-26 01:54:34 +05:30
81847c7f4e
i18n: fix localization issues ( #231 )
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Not backported to main due to extensive i18n refactoring changes in this branch.
2026-02-22 15:12:00 +05:30
70e6ebcc48
feat(widget): merge visitor to contact when new JWT is available i.e. when user logs into a an external system.
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- Prevent file uploads on initial message, user send a message first to enable attachments.
- fix thumbs not loading with signature and expiry
2026-01-26 02:52:28 +05:30
8bdc30e6c1
rename components to reflect purpose
2026-01-25 03:30:36 +05:30
acc94e8f0f
feat(livechat): show author name in conversation list
2026-01-25 03:27:46 +05:30
eb5cae59bb
feat(widget): add audio notification for new messages
2026-01-25 03:07:59 +05:30
ae12d3eb34
more fixes
2026-01-25 02:36:59 +05:30
8ebe77a5fd
- Fix copy button component usage
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- Set --primary color value correct in live chat widget.
2026-01-18 11:55:43 +05:30
e2a9a00217
Live chat: add admin toggle to open widget directly into previous conversation / a new conversation
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- Improve greeting and introduction messages to support template variables for user names.
2026-01-17 18:22:40 +05:30
16ca6b6df7
Send batched unread messages in conversation continuity email after contact has not seen a conversation for configured amount of time, instead of sending a single message immediately when contact is disconnected on websocket.
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Make the batching interval and time threshold for unread messages configurable
2025-10-03 01:54:17 +05:30
1de54fe110
add network connection banner in live chat widget
2025-09-25 23:37:54 +05:30
3a5990174b
fixes to pre chat form
2025-09-25 02:20:00 +05:30
5de870c446
Config option to show or hide ‘Powered by Libredesk’ in the live chat widget.
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Make the start conversation button a floating button and add a gradient fade overlay
2025-09-24 23:34:39 +05:30
d7067bce7d
feat: add email fallback / continutiy inbox feature for live chat inbox
2025-09-21 00:51:19 +05:30
ed448055ed
fix: newly created conversation not being added to the conversation list, simplify chat conversation SQL queries.
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- add indexes to make conversation unread message count faster
2025-08-26 03:03:34 +05:30
18d4a8fe3b
feat: auto-remove pending outgoing widget messages after 10 seconds if they have a temporary ID
2025-08-23 19:24:14 +05:30
Abhinav Raut