Commit Graph

63 Commits

Author SHA1 Message Date
Abhinav Raut e7eac6eb94 Strip csat uui for agents (session) but keep for api consumers 2026-04-08 12:57:05 +05:30
Abhinav Raut 14b29a7063 Resolve inline image CID references in message API responses instead of letting the api consumer handle it.
Fix make file go run cmd
2026-04-07 16:19:19 +05:30
Abhinav Raut 789a58ed0c Add echo_id for pending message matching, show ext_id in contact search, minor UI polish 2026-03-29 13:32:38 +05:30
Abhinav Raut c8b717739c Add isNewConversation param to CreateContactMessage, cap page size to 500 2026-03-28 19:36:26 +05:30
Abhinav Raut b8e236713d Merge branch 'main' into feat/live-chat-channel 2026-03-15 21:09:21 +05:30
Abhinav Raut 1ab78259ab Restrict message retries only to sender agent & failed messages 2026-02-24 23:59:05 +05:30
Abhinav Raut 81847c7f4e i18n: fix localization issues (#231)
Not backported to main due to extensive i18n refactoring changes in this branch.
2026-02-22 15:12:00 +05:30
Abhinav Raut 7958d7e212 Merge branch 'main' into feat/live-chat-channel 2026-01-14 00:33:51 +05:30
Abhinav Raut 54d3a47b0a set defaults page size and page paginated apis 2026-01-11 16:22:48 +05:30
Abhinav Raut aac40f48b9 add type and private message filters to fetch messages api. 2026-01-01 19:41:51 +05:30
Abhinav Raut 1aa2d91432 feat: mentions for private notes
- mentioning an agents sends an email to the agent.
- mentioning a team sends an email to to the entire team.
2026-01-01 13:59:34 +05:30
Abhinav Raut 36e03c14d7 Merge branch 'main' into fix/reply-draft-persistence 2025-12-24 00:32:52 +05:30
Abhinav Raut 07457acd79 fix: skip attachments already associated with another model in message sending 2025-12-24 00:20:09 +05:30
Abhinav Raut f516bbfa12 fix: improve MIME type detection and content disposition handling for media uploads for s3 store. 2025-11-25 16:06:36 +05:30
Abhinav Raut bf1cf025e0 Merge branch 'main' into feat/live-chat-channel 2025-10-04 13:38:42 +05:30
Abhinav Raut 210b8bb53b feat: add support for sending messages as contact
- introduce new permission `messages:write_as_contact` that needs to be set to allow this.
2025-09-13 20:55:04 +05:30
Abhinav Raut 634fc66e9f Translate welcome to libredesk email subject
- Update all SQL queries to add missing columns

- Update the create conversation API to allow setting the initiator of a conversation. For example, we might want to use this API to create a conversation on behalf of a customer, with the first message coming from the customer instead of the agent. This param allows this.

- Minor refactors and clean up

- Tidy go.mod

- Rename structs to reflect purpose

- Create focus structs for scanning JSON payloads for clarity.
2025-08-28 00:34:56 +05:30
Abhinav Raut 45a77b1422 fix build 2025-08-24 02:01:21 +05:30
Abhinav Raut 9a77c8953c Merge branch 'main' into feat/live-chat-channel 2025-08-24 01:52:12 +05:30
Abhinav Raut 8ee81c2d64 feat: Widget dark mode and chat reply expectation message in chat title.
feat: Add HTTP utility functions for trusted origin checks

feat: Implement typing status broadcasting for live chat clients and agents.

feat: Add support for signed URLs in media manager

fix: Update database migration to handle duplicate visitors with same email address.

feat: Add conversation subscription and typing message models for WebSocket communication

feat: Implement conversation subscription management in WebSocket hub this is used for broadcasting typing indicator.

feat: Revamp widget JavaScript to improve mobile responsiveness and show unread messages if any.
2025-07-17 01:06:54 +05:30
Abhinav Raut ccc5940dd9 return created message in message fetch API 2025-07-06 19:51:44 +05:30
Abhinav Raut 61a70f6b52 clean up live chat
move last message details in the `meta` JSONB column of conversations
2025-07-06 18:46:54 +05:30
Abhinav Raut 5b6a58fba0 wip: intercom like live chat with chat widget
- new vue app for serving live chat widget, created subdirectories inside frontend dir `main` and `widget`
- vite changes for both main app and widget app.
- new backend live chat channel
- apis for live chat widget
2025-06-29 04:59:55 +05:30
Abhinav Raut 981372ab86 wip webhooks 2025-06-13 02:17:00 +05:30
Abhinav Raut f6e2fc1956 feat: allow sending attachments in new conversations
- replace existing combobox selects with common component selectcombobox.vue
2025-06-03 04:03:16 +05:30
Abhinav Raut 7e8c9962c3 Fixes for next response time sla metric 2025-05-26 03:48:41 +05:30
Abhinav Raut 4c766d8ccb wip: next response metric for sla 2025-05-26 03:48:41 +05:30
Abhinav Raut e1b2ec8a4b wip: fix to, bcc, cc handling
- allow agent to set the to address, adds a to address input in the reply box.
- show to, from, bcc and subject in each message
- always use email addresses from message meta instead of querying via get-to-address
- Reorder notification form fields.
- Refactors and adhoc fixes.
2025-05-09 04:30:30 +05:30
Abhinav Raut 9bfe014d1e WIP: manage contacts page 2025-04-09 16:52:25 +05:30
Abhinav Raut 6b6549cb03 standardize i18n keys for consistency rename keys
fix: avatar url `null` console warnings.
2025-04-03 01:21:12 +05:30
Abhinav Raut 4361250c73 feat: backend api response translations 2025-04-03 01:21:12 +05:30
Abhinav Raut 698e2d960e chore: add more comments to message handlers. 2025-03-24 23:13:55 +05:30
Abhinav Raut d1f931106d fix: do not reopen onversations on agent messges, let the agents open conversations by themselves. 2025-03-12 02:40:06 +05:30
Abhinav Raut 494bc15b0a feat: Enable agents to create conversations from the UI
Before this feature the only way to create a conversation was by adding inbox and sending an email.

Agents first search contacts by email, see a dropdown select an existing contact or fill a new email for new contact.

The backend creates contact if it does not exist, creates a conversation, sends a reply to the conversation.
Optinally assigns conversation to a user / team.

fix: Replies to emails create a new conversation instead of attaching to the previous one.

Was not happening in gmail, as gmail was sending the references headers in all replies and I missed this completely. So when libredesk searches a conversation by references headers it worked!

Instead the right way is to generate the outgoing email message id and saving it in DB. This commit fixes that.

There could be more backup strategies like putting reference number in the subject but that can be explored later.

chore: new role `conversatons:write` that enables the create conversations feature for an agent.

chore: migrations for v0.4.0.
2025-03-05 01:17:42 +05:30
Abhinav Raut 356a206110 fix: new incoming messages having 0 attachments in API responses, upload attachments first before sending out websocket updates.
- refactor: stringutils package remove unncessary `string` in function names.
- minor refactors.
2025-02-08 18:04:02 +05:30
Abhinav Raut 57015186bc refactor and update doc strings. 2025-02-02 17:07:08 +05:30
Abhinav Raut cc6b16162d feat: re-open closed, resolved and snoozed conversations. 2025-01-25 05:01:11 +05:30
Abhinav Raut 52e401c601 feat: email cc and bcc in conversation replies
- feat: adds cc and bcc inputs in conversation text editor.
- feat: mask conversation id in api responses.
- customize shadnc dialog to hide close button & cross icon.
2025-01-25 03:47:17 +05:30
Abhinav Raut 0c01b53b09 feat(conversations): add trigram index for searching ref numbers
feat(messages): add trigram index for text content search
- feat: UI animations for conversation and messages list.
- Simplify websocket updates.
2025-01-19 23:10:53 +05:30
Abhinav Raut 6475d14ab2 feat: update send private note response to return message string 2025-01-12 20:39:39 +05:30
Abhinav Raut 0c54abbbad refactor: rename modules and imports to reflect project name 2025-01-11 21:46:29 +05:30
Abhinav Raut d8e29b569f feat: conversation snooze
feat: command menu on press ctrl + k
feat: CSAT email when a conversation is marked resolved.
feat(AI)  agent message rewriting with OpenAI prompts
2025-01-08 06:34:28 +05:30
Abhinav Raut caf8e7d34d WIP: MVP with shadcn sidebar
- csat
- SLA
- email notification templates
2025-01-06 02:39:44 +05:30
Abhinav Raut 48e89dc4b9 feat: hot reload package configs on change, no binary restart needed
- feat: soft deletion for users, inboxes, teams, and tags
- Rename tables and queries.
2024-11-13 01:47:16 +05:30
Abhinav Raut 9cd8aae3dc feat: button to scroll to the bottom of message list
- feat: show new messages in conversation count when user has scrolled to older messages
- feat: Events in conversation update automation rules
- feat: use prop vee-validate validations in `SelectTag` custom component and changes to enable use of vee-validate
- Adds new column events in automation rules
- Delete unlinked messages media files periodically.
2024-11-11 03:37:28 +05:30
Abhinav Raut d77756476e fix: Ticks of bar charts.
- Update shadcn charts.
- Refactors user store.
- Fix: pagination incorrect total pages.
- Comestic changes and cleanups.
- Fixes toaster not working in OuterApp.vue.
- Allow complete from address in notification settings from address form field.
2024-11-06 02:44:02 +05:30
Abhinav Raut 586c7355f9 feat: new automation fields for conversations - hours since created, hours since resolved.
- feat: adds new actions - send private note, send reply.
- minor fixes.
2024-11-03 21:47:47 +05:30
Abhinav Raut 4f4d79409c fix: pagination, adds total pages count and total rows count to results. 2024-11-03 01:35:16 +05:30
Abhinav Raut 7e15995048 fix: file uploads with same file names replacing previous files, switches to uuids for stored filenames.
- minor refactor and fixes.
2024-10-10 02:59:00 +05:30
Abhinav Raut 0e84fac099 feat: ACL and ABAC
- Simplify ws package.
2024-09-19 04:17:03 +05:30