- fix duplicate initialization guard
- notification bell for agents
- Refactor and clean up dead code
- Fixes to pre chat form
- Add new column country to users table
- Update ratelimit pkg to be generic
- Update all SQL queries to add missing columns
- Update the create conversation API to allow setting the initiator of a conversation. For example, we might want to use this API to create a conversation on behalf of a customer, with the first message coming from the customer instead of the agent. This param allows this.
- Minor refactors and clean up
- Tidy go.mod
- Rename structs to reflect purpose
- Create focus structs for scanning JSON payloads for clarity.
fix: Chat initialization failing due to the JWT authenticated user doesn't exist in the DB yet.
fix: Always upsert custom attribues instead of replacing.
feat: Add HTTP utility functions for trusted origin checks
feat: Implement typing status broadcasting for live chat clients and agents.
feat: Add support for signed URLs in media manager
fix: Update database migration to handle duplicate visitors with same email address.
feat: Add conversation subscription and typing message models for WebSocket communication
feat: Implement conversation subscription management in WebSocket hub this is used for broadcasting typing indicator.
feat: Revamp widget JavaScript to improve mobile responsiveness and show unread messages if any.
- new vue app for serving live chat widget, created subdirectories inside frontend dir `main` and `widget`
- vite changes for both main app and widget app.
- new backend live chat channel
- apis for live chat widget
- Return early if user / team is already assigned to a conversation
- rename query get-pending-messages to get-outgoing-pending-messages to reflect purpose.
- allow agent to set the to address, adds a to address input in the reply box.
- show to, from, bcc and subject in each message
- always use email addresses from message meta instead of querying via get-to-address
- Reorder notification form fields.
- Refactors and adhoc fixes.
Before this feature the only way to create a conversation was by adding inbox and sending an email.
Agents first search contacts by email, see a dropdown select an existing contact or fill a new email for new contact.
The backend creates contact if it does not exist, creates a conversation, sends a reply to the conversation.
Optinally assigns conversation to a user / team.
fix: Replies to emails create a new conversation instead of attaching to the previous one.
Was not happening in gmail, as gmail was sending the references headers in all replies and I missed this completely. So when libredesk searches a conversation by references headers it worked!
Instead the right way is to generate the outgoing email message id and saving it in DB. This commit fixes that.
There could be more backup strategies like putting reference number in the subject but that can be explored later.
chore: new role `conversatons:write` that enables the create conversations feature for an agent.
chore: migrations for v0.4.0.
Abhinav Raut