Commit Graph

77 Commits

Author SHA1 Message Date
Abhinav Raut ddddf04fb6 feat: Shared views for agents and specific teams and admin pages to manage shared views.
- Log activity for password set and role permission changes.
- Fix agent permissions not changing when a role is modified / deleted.
2025-12-27 13:57:21 +05:30
Ubuntu 0a5e5de544 fix: Handle NULL password field for imported contacts
Change Password field from string to null.String in User model to properly
handle contacts imported from external systems (e.g., Magento) that have
NULL passwords in the database.

Previously, fetching contacts with NULL passwords caused a SQL scan error:
"sql: Scan error on column index 4, name \"password\": converting NULL to
string is unsupported"
2025-12-17 12:25:58 +00:00
Abhinav Raut 71865e389e fix: Change id type to int in ConversationParticipant
- hide Total field in UserCompact JSON
2025-09-15 01:01:51 +05:30
Abhinav Raut 6f300bb073 Fix: Contact form displays countries with the same calling code incorrectly.
For example, when a user selects the USA, the form also shows Canada, as both share the +1 calling code.

Rename column from `phone_number_calling_code` to `phone_number_country_code`.

Feat: Show the calling code alongside the country flag in the contact form for the selected country. Previously, only the flag was displayed.
2025-09-14 19:36:30 +05:30
Abhinav Raut 98492a1869 refactor: use team compact struct for user teams list
- Check for existing email before agent update and raise proper error
2025-09-02 02:00:35 +05:30
Abhinav Raut 634fc66e9f Translate welcome to libredesk email subject
- Update all SQL queries to add missing columns

- Update the create conversation API to allow setting the initiator of a conversation. For example, we might want to use this API to create a conversation on behalf of a customer, with the first message coming from the customer instead of the agent. This param allows this.

- Minor refactors and clean up

- Tidy go.mod

- Rename structs to reflect purpose

- Create focus structs for scanning JSON payloads for clarity.
2025-08-28 00:34:56 +05:30
Abhinav Raut 9132e11458 refactor return envelope errors from handlers 2025-06-19 00:14:35 +05:30
Abhinav Raut c37258fccb feat: API key management for agents, api keys can now be generated for any agent in libredesk allowing programmatic access.
- Added endpoints to generate and revoke API keys for agents.
- Updated user model to include API key fields.
- Update authentication middleware to support API key validation.
- Modified database schema to accommodate API key fields.
- Updated frontend to manage API keys, including generation and revocation.
- Added localization strings for API key related messages.
2025-06-16 23:45:00 +05:30
Abhinav Raut 57d0e90b5f refactors(i18n-keys): use correct keys in vue and go errors
- fix: invalidate agent cache on update / create
2025-06-08 00:59:15 +05:30
Abhinav Raut d95a5f40cf feat: add agent cache in user package
- use cached agent in all middlewares
- fix: race in casbin that gave permission denied error.
- stop loading permissions into casbin on every `Enforce` function call instead cache user permissions in authz package and when permissions change only the load permission as policies atomically.
- sort permissions in get-agents to make the permissions slice comparsion using slices.Equal work
2025-06-07 23:43:21 +05:30
Abhinav Raut ea0b7d6d52 docs: update email templating docs with complete variable reference
- adds new `Author` template var and injects it into all templates
- make author fields empty for all automated system generated emails
2025-06-05 01:55:38 +05:30
Abhinav Raut cb1ec7eb8e fix(availability-status): prevent 'away_and_reassigning' and away_manual agents from being set to 'offline' due to incorrect SQL 2025-05-24 19:42:41 +05:30
Abhinav Raut a89c3dbe04 fix(agent-availability): skip activity log creation when agent returns online from inactivity as it can spam activity logs. 2025-05-20 00:53:28 +05:30
Abhinav Raut 7f1c2c2f11 feat(wip): activity log / audit log
- single table stores acitivites against entities, actors, timestamps, ip addresses and activity description.
- admin page to view, sort and filter activity logs.
- new `activity_logs:manage` permission
2025-05-16 23:01:24 +05:30
Abhinav Raut 24fbe14804 fix: allow setting phone number and calling code to null in update contact query 2025-04-15 03:46:24 +05:30
Abhinav Raut d5ba70667d feat: allow notes to be deleted only by the owner of note and any agent with role Admin 2025-04-15 02:47:52 +05:30
Abhinav Raut a9f9d368b9 refactor: replace contacts:manage with with more granular permissions like contacts:read_all, contacts:read, contacts:block etc.
fix: filter out unknown permissions from role form while submitting
fix: correct strong password validation logic on reset
refactor: remove contact note update handler as it adds more complexity agents can simply delete note.
feat: new block contact api which required contacts:block perm
2025-04-15 02:23:47 +05:30
Abhinav Raut a0c77bc12e feat: contact notes
refactor:  split code in internal/users/users.go into following files
internal/users/notes.go
internal/users/agent.go
internal/users/contact.go
2025-04-15 02:23:47 +05:30
Abhinav Raut d69a8c58d1 feat: custom attributes for contacts and conversations 2025-04-15 02:23:47 +05:30
Abhinav Raut 78d073c499 remove redundant error logging when user is not found 2025-04-10 19:07:26 +05:30
Abhinav Raut b2a53b18d5 feat: manage contacts
- New permission `contacts:manage`
- Views for contact list and single contact view.
- Ability to block contacts that in inturn stops new messages from the contact.
- Make all DB transactions that run dynamically generated SQL query `readonly`
- Rename `/admin/teams/users` to `/admin/users/agents/` for consistency. (ref #50)
- Fix UI glitches for long emails (refs #54)
- Fix empty created_at date for agents admin table (refs #51)
- Migrations for v0.6.0
2025-04-10 04:13:11 +05:30
Abhinav Raut 9bfe014d1e WIP: manage contacts page 2025-04-09 16:52:25 +05:30
Abhinav Raut 374aabcb10 fix: remove missing query from queries struct 2025-04-05 18:50:19 +05:30
Abhinav Raut e69b1c3e6d fix: remove missing column reassign_replies from queries 2025-04-05 18:45:31 +05:30
Abhinav Raut 1821647695 feat: allow admins to set availability status
remove unnecessary column `reassign_replies` instead add a new enum `away_and_reassigning` to enum user availability status
2025-04-05 18:12:42 +05:30
Abhinav Raut 6d588f7a4e feat: show user summary on /admin/users
- Displays metrics like last active at, last login along with the avatar.
- Adds new column `last_login_at` to users table.
- Updates translations for the same
2025-04-04 22:00:26 +05:30
Abhinav Raut 2a382d6036 feat: Toggle button for user to reassign replies to conversations if they are away, user status now actually affects the conversation workflow.
Online: Conversations are auto-assigned.
Auto-away (inactivity in browser): Marks agent as away without stopping assignment (nothing changes for agent).
Manual away: Prevents new conversations from being assigned. (option available in the sidebar)
Reassign replies: Customer replies unassigns the conversation, returning it to the team inbox / unassigned inbox.
2025-04-04 03:29:16 +05:30
Abhinav Raut df0dfb480f fix: enforce stronger password validation rules 2025-04-03 03:02:32 +05:30
Abhinav Raut 6b6549cb03 standardize i18n keys for consistency rename keys
fix: avatar url `null` console warnings.
2025-04-03 01:21:12 +05:30
Abhinav Raut 6bea14e7a9 feat: translate /admin/users 2025-04-03 01:21:12 +05:30
Abhinav Raut 4361250c73 feat: backend api response translations 2025-04-03 01:21:12 +05:30
Abhinav Raut 8101c202fa improve logging messages for database installation and system user creation 2025-03-25 01:40:39 +05:30
Abhinav Raut a33e1453a8 fix: set proper error type when user is not found 2025-03-22 18:55:26 +05:30
Abhinav Raut 756147a2c9 fix: remove deleted / disabled users from auto assigner balancer. 2025-03-16 23:10:18 +05:30
Abhinav Raut d1f08ce035 fix: handle null user last active time when marking agents offline. 2025-03-05 04:24:06 +05:30
Abhinav Raut 494bc15b0a feat: Enable agents to create conversations from the UI
Before this feature the only way to create a conversation was by adding inbox and sending an email.

Agents first search contacts by email, see a dropdown select an existing contact or fill a new email for new contact.

The backend creates contact if it does not exist, creates a conversation, sends a reply to the conversation.
Optinally assigns conversation to a user / team.

fix: Replies to emails create a new conversation instead of attaching to the previous one.

Was not happening in gmail, as gmail was sending the references headers in all replies and I missed this completely. So when libredesk searches a conversation by references headers it worked!

Instead the right way is to generate the outgoing email message id and saving it in DB. This commit fixes that.

There could be more backup strategies like putting reference number in the subject but that can be explored later.

chore: new role `conversatons:write` that enables the create conversations feature for an agent.

chore: migrations for v0.4.0.
2025-03-05 01:17:42 +05:30
Abhinav Raut c75c117a4d fix: improve password handling and error reporting during password reset 2025-02-27 01:58:08 +05:30
Abhinav Raut 67e1230485 feat: agent availability status
New columns in users table to store user availability status.

Websocket pings sets the last active at timestamp, once user stops sending pings (on disconnect) after 5 minutes the user availalbility status changes to offline.

Detects auto away by checking for mouse, keyboard events and sets user status to away.

User can also set their status to away manually from the sidebar.

Migrations for v0.3.0

Minor visual fixes.

Bump version in package.json
2025-02-26 04:34:30 +05:30
Abhinav Raut fcbd16f042 feat: implement app update checker and UI notification 2025-02-25 02:49:09 +05:30
Abhinav Raut 17efaf0f2c fix: update password strength requirements and hint for system users 2025-02-24 02:42:27 +05:30
Abhinav Raut 5361bcb24f feat: dockerize libredesk
- feat: new flag for idempotent installation `--idempotent-install`
- feat: new flag to skip yes/no prompt `--yes`
- feat: new flag for upgrades `--upgrade`
- refactor: update doc strings and sample toml file.
- chore: update .gitignore.
2025-02-22 23:33:18 +05:30
Abhinav Raut 356a206110 fix: new incoming messages having 0 attachments in API responses, upload attachments first before sending out websocket updates.
- refactor: stringutils package remove unncessary `string` in function names.
- minor refactors.
2025-02-08 18:04:02 +05:30
Abhinav Raut 1549e87370 fix: OIDC login. 2025-02-01 04:23:26 +05:30
Abhinav Raut 60bb6e48bf fix: user form enabled column omitted from marshal. 2025-01-30 01:44:33 +05:30
Abhinav Raut 3c71ab35ff Feat: Add SLAs per team
- Feat: Provide the ability to change SLAs for conversations; this will start a new deadline calculation from the time the SLA is set.
2025-01-24 04:34:51 +05:30
Abhinav Raut 50188352a5 fix: Use SyncedEnforcer in casbin, fixes panics.
feat: store user roles in user roles table, drops the roles table on users table.
feat: standardize column names in schema, renames disabled bool to enables.
- vue router fixes to allow components / pages to rerender after creating an object in db.
- minor fixes and refactors.
2025-01-22 03:40:32 +05:30
Abhinav Raut 0c01b53b09 feat(conversations): add trigram index for searching ref numbers
feat(messages): add trigram index for text content search
- feat: UI animations for conversation and messages list.
- Simplify websocket updates.
2025-01-19 23:10:53 +05:30
Abhinav Raut 87c14aa15d feat: Macros, macros not completely replace canned responses as they do the same job as canned repsonse.
- tiptap editor fixes for hardlines.
- set app font to jakarta, fix shadcn components having a different font.
- UI improvements on /admin
- UI improvements on inbox tab.
2025-01-17 04:57:01 +05:30
Abhinav Raut 92b614ddf6 feat[automation]: ability to drag and drop automation rule and set their execution order
- feat[automation]: execution mode for automations to execute the first matching rule or run all.
- Refactor automations to use fields, values, operator and select options from @/consts @/composables
- Refactor view filters to use the pick fields, values, operator, select options from @/consts @/composables
- feat: Move from yarn to pnpm!
- feat: Custom component ComboBox, replaces convo sidebar inputs with  combo
box.
- feat: initialize stores on app load to avoid multiple API calls by storing data in Pinia.
- change app fontm trying diff fonts.
- Keep side bar menu items by default open in inboxes .
2025-01-12 06:20:45 +05:30
Abhinav Raut 0c54abbbad refactor: rename modules and imports to reflect project name 2025-01-11 21:46:29 +05:30