Commit Graph

66 Commits

Author SHA1 Message Date
Abhinav Raut cb1ec7eb8e fix(availability-status): prevent 'away_and_reassigning' and away_manual agents from being set to 'offline' due to incorrect SQL 2025-05-24 19:42:41 +05:30
Abhinav Raut a89c3dbe04 fix(agent-availability): skip activity log creation when agent returns online from inactivity as it can spam activity logs. 2025-05-20 00:53:28 +05:30
Abhinav Raut 7f1c2c2f11 feat(wip): activity log / audit log
- single table stores acitivites against entities, actors, timestamps, ip addresses and activity description.
- admin page to view, sort and filter activity logs.
- new `activity_logs:manage` permission
2025-05-16 23:01:24 +05:30
Abhinav Raut 24fbe14804 fix: allow setting phone number and calling code to null in update contact query 2025-04-15 03:46:24 +05:30
Abhinav Raut d5ba70667d feat: allow notes to be deleted only by the owner of note and any agent with role Admin 2025-04-15 02:47:52 +05:30
Abhinav Raut a9f9d368b9 refactor: replace contacts:manage with with more granular permissions like contacts:read_all, contacts:read, contacts:block etc.
fix: filter out unknown permissions from role form while submitting
fix: correct strong password validation logic on reset
refactor: remove contact note update handler as it adds more complexity agents can simply delete note.
feat: new block contact api which required contacts:block perm
2025-04-15 02:23:47 +05:30
Abhinav Raut a0c77bc12e feat: contact notes
refactor:  split code in internal/users/users.go into following files
internal/users/notes.go
internal/users/agent.go
internal/users/contact.go
2025-04-15 02:23:47 +05:30
Abhinav Raut d69a8c58d1 feat: custom attributes for contacts and conversations 2025-04-15 02:23:47 +05:30
Abhinav Raut 78d073c499 remove redundant error logging when user is not found 2025-04-10 19:07:26 +05:30
Abhinav Raut b2a53b18d5 feat: manage contacts
- New permission `contacts:manage`
- Views for contact list and single contact view.
- Ability to block contacts that in inturn stops new messages from the contact.
- Make all DB transactions that run dynamically generated SQL query `readonly`
- Rename `/admin/teams/users` to `/admin/users/agents/` for consistency. (ref #50)
- Fix UI glitches for long emails (refs #54)
- Fix empty created_at date for agents admin table (refs #51)
- Migrations for v0.6.0
2025-04-10 04:13:11 +05:30
Abhinav Raut 9bfe014d1e WIP: manage contacts page 2025-04-09 16:52:25 +05:30
Abhinav Raut 374aabcb10 fix: remove missing query from queries struct 2025-04-05 18:50:19 +05:30
Abhinav Raut e69b1c3e6d fix: remove missing column reassign_replies from queries 2025-04-05 18:45:31 +05:30
Abhinav Raut 1821647695 feat: allow admins to set availability status
remove unnecessary column `reassign_replies` instead add a new enum `away_and_reassigning` to enum user availability status
2025-04-05 18:12:42 +05:30
Abhinav Raut 6d588f7a4e feat: show user summary on /admin/users
- Displays metrics like last active at, last login along with the avatar.
- Adds new column `last_login_at` to users table.
- Updates translations for the same
2025-04-04 22:00:26 +05:30
Abhinav Raut 2a382d6036 feat: Toggle button for user to reassign replies to conversations if they are away, user status now actually affects the conversation workflow.
Online: Conversations are auto-assigned.
Auto-away (inactivity in browser): Marks agent as away without stopping assignment (nothing changes for agent).
Manual away: Prevents new conversations from being assigned. (option available in the sidebar)
Reassign replies: Customer replies unassigns the conversation, returning it to the team inbox / unassigned inbox.
2025-04-04 03:29:16 +05:30
Abhinav Raut df0dfb480f fix: enforce stronger password validation rules 2025-04-03 03:02:32 +05:30
Abhinav Raut 6b6549cb03 standardize i18n keys for consistency rename keys
fix: avatar url `null` console warnings.
2025-04-03 01:21:12 +05:30
Abhinav Raut 6bea14e7a9 feat: translate /admin/users 2025-04-03 01:21:12 +05:30
Abhinav Raut 4361250c73 feat: backend api response translations 2025-04-03 01:21:12 +05:30
Abhinav Raut 8101c202fa improve logging messages for database installation and system user creation 2025-03-25 01:40:39 +05:30
Abhinav Raut a33e1453a8 fix: set proper error type when user is not found 2025-03-22 18:55:26 +05:30
Abhinav Raut 756147a2c9 fix: remove deleted / disabled users from auto assigner balancer. 2025-03-16 23:10:18 +05:30
Abhinav Raut d1f08ce035 fix: handle null user last active time when marking agents offline. 2025-03-05 04:24:06 +05:30
Abhinav Raut 494bc15b0a feat: Enable agents to create conversations from the UI
Before this feature the only way to create a conversation was by adding inbox and sending an email.

Agents first search contacts by email, see a dropdown select an existing contact or fill a new email for new contact.

The backend creates contact if it does not exist, creates a conversation, sends a reply to the conversation.
Optinally assigns conversation to a user / team.

fix: Replies to emails create a new conversation instead of attaching to the previous one.

Was not happening in gmail, as gmail was sending the references headers in all replies and I missed this completely. So when libredesk searches a conversation by references headers it worked!

Instead the right way is to generate the outgoing email message id and saving it in DB. This commit fixes that.

There could be more backup strategies like putting reference number in the subject but that can be explored later.

chore: new role `conversatons:write` that enables the create conversations feature for an agent.

chore: migrations for v0.4.0.
2025-03-05 01:17:42 +05:30
Abhinav Raut c75c117a4d fix: improve password handling and error reporting during password reset 2025-02-27 01:58:08 +05:30
Abhinav Raut 67e1230485 feat: agent availability status
New columns in users table to store user availability status.

Websocket pings sets the last active at timestamp, once user stops sending pings (on disconnect) after 5 minutes the user availalbility status changes to offline.

Detects auto away by checking for mouse, keyboard events and sets user status to away.

User can also set their status to away manually from the sidebar.

Migrations for v0.3.0

Minor visual fixes.

Bump version in package.json
2025-02-26 04:34:30 +05:30
Abhinav Raut fcbd16f042 feat: implement app update checker and UI notification 2025-02-25 02:49:09 +05:30
Abhinav Raut 17efaf0f2c fix: update password strength requirements and hint for system users 2025-02-24 02:42:27 +05:30
Abhinav Raut 5361bcb24f feat: dockerize libredesk
- feat: new flag for idempotent installation `--idempotent-install`
- feat: new flag to skip yes/no prompt `--yes`
- feat: new flag for upgrades `--upgrade`
- refactor: update doc strings and sample toml file.
- chore: update .gitignore.
2025-02-22 23:33:18 +05:30
Abhinav Raut 356a206110 fix: new incoming messages having 0 attachments in API responses, upload attachments first before sending out websocket updates.
- refactor: stringutils package remove unncessary `string` in function names.
- minor refactors.
2025-02-08 18:04:02 +05:30
Abhinav Raut 1549e87370 fix: OIDC login. 2025-02-01 04:23:26 +05:30
Abhinav Raut 60bb6e48bf fix: user form enabled column omitted from marshal. 2025-01-30 01:44:33 +05:30
Abhinav Raut 3c71ab35ff Feat: Add SLAs per team
- Feat: Provide the ability to change SLAs for conversations; this will start a new deadline calculation from the time the SLA is set.
2025-01-24 04:34:51 +05:30
Abhinav Raut 50188352a5 fix: Use SyncedEnforcer in casbin, fixes panics.
feat: store user roles in user roles table, drops the roles table on users table.
feat: standardize column names in schema, renames disabled bool to enables.
- vue router fixes to allow components / pages to rerender after creating an object in db.
- minor fixes and refactors.
2025-01-22 03:40:32 +05:30
Abhinav Raut 0c01b53b09 feat(conversations): add trigram index for searching ref numbers
feat(messages): add trigram index for text content search
- feat: UI animations for conversation and messages list.
- Simplify websocket updates.
2025-01-19 23:10:53 +05:30
Abhinav Raut 87c14aa15d feat: Macros, macros not completely replace canned responses as they do the same job as canned repsonse.
- tiptap editor fixes for hardlines.
- set app font to jakarta, fix shadcn components having a different font.
- UI improvements on /admin
- UI improvements on inbox tab.
2025-01-17 04:57:01 +05:30
Abhinav Raut 92b614ddf6 feat[automation]: ability to drag and drop automation rule and set their execution order
- feat[automation]: execution mode for automations to execute the first matching rule or run all.
- Refactor automations to use fields, values, operator and select options from @/consts @/composables
- Refactor view filters to use the pick fields, values, operator, select options from @/consts @/composables
- feat: Move from yarn to pnpm!
- feat: Custom component ComboBox, replaces convo sidebar inputs with  combo
box.
- feat: initialize stores on app load to avoid multiple API calls by storing data in Pinia.
- change app fontm trying diff fonts.
- Keep side bar menu items by default open in inboxes .
2025-01-12 06:20:45 +05:30
Abhinav Raut 0c54abbbad refactor: rename modules and imports to reflect project name 2025-01-11 21:46:29 +05:30
Abhinav Raut 252c91cb3c feat: emojis for teams 2025-01-10 04:08:00 +05:30
Abhinav Raut 7f4f8ecf66 fix[frontend]: sidebar active state
- replace conversation sidebar with shadcn sidebar
- refactor: rename and simplify permissions for better clarity and usability
- WIP - Snoozing of conversations and UI.
2025-01-07 04:23:27 +05:30
Abhinav Raut caf8e7d34d WIP: MVP with shadcn sidebar
- csat
- SLA
- email notification templates
2025-01-06 02:39:44 +05:30
Abhinav Raut 48e89dc4b9 feat: hot reload package configs on change, no binary restart needed
- feat: soft deletion for users, inboxes, teams, and tags
- Rename tables and queries.
2024-11-13 01:47:16 +05:30
Abhinav Raut d77756476e fix: Ticks of bar charts.
- Update shadcn charts.
- Refactors user store.
- Fix: pagination incorrect total pages.
- Comestic changes and cleanups.
- Fixes toaster not working in OuterApp.vue.
- Allow complete from address in notification settings from address form field.
2024-11-06 02:44:02 +05:30
Abhinav Raut ed314eb1a5 feat: reset password flow
- feat: notification emails including - welcome email, assigned conversation email, reset password email.
- feat: adds outer app component which does not have a navbar
- feat: improve email templating, adds contact and conversations fields to email template
- fix: evaluator - ensure "contains" checks evaluate individual tokens in the string rather than the entire string.
- feat: logo URL for the app in general settings.
- General fixes and refactors.
- fix: hide trailing prose mirror line breaks.
2024-11-03 00:40:51 +05:30
Abhinav Raut f1b4007d7d fix: email channel content not being rendered in template
- fix: resolved_at, closed_at timestamps getting cleared.
- feat: generic code editor for Email templates
- feat: Quill editor for canned responses
- Refactor: to reuse forms across /admin/conversations components
- Update sample toml remove unused key.
- Fix: multiple system user pass prompts when setting up for the first time
- Remove unused file session.go
- Fix: Inline images showing up in reply box as an attachment
- Update vite config to proxy requests to `/uploads`
2024-10-24 19:19:01 +05:30
Abhinav Raut 2b25ce32b6 feat: adds nonce check for oidc token exchange
- feat: adds filters support on conversations list
- refactor middlewares.go
- Adds new paginate.go for generating filtered paginated SQL queries this removes sql generation code from the conversations package.
- rename some components
- removes hardcoded `/uploads/`
2024-10-17 04:21:22 +05:30
Abhinav Raut 98df9efd63 feat: adds dropdown to automation form fields
- feat: adds csrf token check
- feat: adds conversation sub and unsub for WS updates.
- Clean up and remove unncessary code
- refactor and simplify auth middlewares
- fix: automation rules
- Update schema.sql
2024-10-14 01:50:08 +05:30
Abhinav Raut 671b2371b5 feat: attachment download / view button on preview
- adds /compact apis for fetching teams and users
- adds form field to allow admin to set user password.
- fix: inline images for incoming email.
- save content id & disposition for each media.
- Update to schema.sql
2024-10-09 03:50:53 +05:30
Abhinav Raut 4f9118d675 feat: new install & set-system-user-password flags for setting up DB schema and setting system user password
- fixes issues in auth redirect to login, by making simple session cookie auto create = true.
- fixes issues with conversation tab filters WS subscription.
- fixes nulls returned for empty team list in handlers
- fixes logout btn not working.
- fixes charts error when there's no data returned from the API.
- Updates schema.sql
2024-10-07 04:26:10 +05:30