Commit Graph

61 Commits

Author SHA1 Message Date
Abhinav Raut 7f1c2c2f11 feat(wip): activity log / audit log
- single table stores acitivites against entities, actors, timestamps, ip addresses and activity description.
- admin page to view, sort and filter activity logs.
- new `activity_logs:manage` permission
2025-05-16 23:01:24 +05:30
Abhinav Raut d69a8c58d1 feat: custom attributes for contacts and conversations 2025-04-15 02:23:47 +05:30
Abhinav Raut 9bfe014d1e WIP: manage contacts page 2025-04-09 16:52:25 +05:30
Abhinav Raut 3b7550fcf3 fix: update incorrect translation key 2025-04-03 02:11:05 +05:30
Abhinav Raut 6b6549cb03 standardize i18n keys for consistency rename keys
fix: avatar url `null` console warnings.
2025-04-03 01:21:12 +05:30
Abhinav Raut 4361250c73 feat: backend api response translations 2025-04-03 01:21:12 +05:30
Jonathan Leroy a5a9d1304c Allow to disable cookies secure flag when needed 2025-03-24 12:24:50 +01:00
Abhinav Raut aeef7d4ad7 feat: configurable SLA alerts per SLA. 2025-03-21 23:23:03 +05:30
Abhinav Raut 67e1230485 feat: agent availability status
New columns in users table to store user availability status.

Websocket pings sets the last active at timestamp, once user stops sending pings (on disconnect) after 5 minutes the user availalbility status changes to offline.

Detects auto away by checking for mouse, keyboard events and sets user status to away.

User can also set their status to away manually from the sidebar.

Migrations for v0.3.0

Minor visual fixes.

Bump version in package.json
2025-02-26 04:34:30 +05:30
Abhinav Raut fcbd16f042 feat: implement app update checker and UI notification 2025-02-25 02:49:09 +05:30
Abhinav Raut 5361bcb24f feat: dockerize libredesk
- feat: new flag for idempotent installation `--idempotent-install`
- feat: new flag to skip yes/no prompt `--yes`
- feat: new flag for upgrades `--upgrade`
- refactor: update doc strings and sample toml file.
- chore: update .gitignore.
2025-02-22 23:33:18 +05:30
Abhinav Raut ce33b6e2a4 chore: update config sample toml.
- remove s3 bucket bucket type from config, make bucket private by default.
2025-02-13 00:49:22 +05:30
Abhinav Raut 6b545fe2fe feat: update make file adds dev environment targets. 2025-02-13 00:49:22 +05:30
Abhinav Raut d3c2cc2527 feat: add CSAT sending functionality and improve error handling in templates
feat: automation action to send CSAT.
- minor refactors.
2025-02-02 21:03:09 +05:30
Abhinav Raut 9939d6206f feat: reload app constants and Templates on update of app settings 2025-02-01 05:34:19 +05:30
Abhinav Raut 1549e87370 fix: OIDC login. 2025-02-01 04:23:26 +05:30
Abhinav Raut 3c71ab35ff Feat: Add SLAs per team
- Feat: Provide the ability to change SLAs for conversations; this will start a new deadline calculation from the time the SLA is set.
2025-01-24 04:34:51 +05:30
Abhinav Raut 50188352a5 fix: Use SyncedEnforcer in casbin, fixes panics.
feat: store user roles in user roles table, drops the roles table on users table.
feat: standardize column names in schema, renames disabled bool to enables.
- vue router fixes to allow components / pages to rerender after creating an object in db.
- minor fixes and refactors.
2025-01-22 03:40:32 +05:30
Abhinav Raut 0c01b53b09 feat(conversations): add trigram index for searching ref numbers
feat(messages): add trigram index for text content search
- feat: UI animations for conversation and messages list.
- Simplify websocket updates.
2025-01-19 23:10:53 +05:30
Abhinav Raut 87c14aa15d feat: Macros, macros not completely replace canned responses as they do the same job as canned repsonse.
- tiptap editor fixes for hardlines.
- set app font to jakarta, fix shadcn components having a different font.
- UI improvements on /admin
- UI improvements on inbox tab.
2025-01-17 04:57:01 +05:30
Abhinav Raut 92b614ddf6 feat[automation]: ability to drag and drop automation rule and set their execution order
- feat[automation]: execution mode for automations to execute the first matching rule or run all.
- Refactor automations to use fields, values, operator and select options from @/consts @/composables
- Refactor view filters to use the pick fields, values, operator, select options from @/consts @/composables
- feat: Move from yarn to pnpm!
- feat: Custom component ComboBox, replaces convo sidebar inputs with  combo
box.
- feat: initialize stores on app load to avoid multiple API calls by storing data in Pinia.
- change app fontm trying diff fonts.
- Keep side bar menu items by default open in inboxes .
2025-01-12 06:20:45 +05:30
Abhinav Raut 0c54abbbad refactor: rename modules and imports to reflect project name 2025-01-11 21:46:29 +05:30
Abhinav Raut 8596807e56 feat: emoji picker
- fix: Fatal issued during inbox reload instead return errors.
- rename functions in inbox pkg to reflect purpose.
- rename page titles on router.
- remove iconify.
2025-01-10 03:48:03 +05:30
Abhinav Raut 98537825e9 feat: AI clean up of agent responses, adds new ai package
- feat: full screen tiptap editor, esentially two editors that attempt to keep their state in sync.
- moves tiptap editor menu bar to to show up as a bubble once text is selected.
- Layout fixes and improvements.
- Improves /reports/overview charts and cards.
2025-01-09 05:01:33 +05:30
Abhinav Raut caf8e7d34d WIP: MVP with shadcn sidebar
- csat
- SLA
- email notification templates
2025-01-06 02:39:44 +05:30
Abhinav Raut 48e89dc4b9 feat: hot reload package configs on change, no binary restart needed
- feat: soft deletion for users, inboxes, teams, and tags
- Rename tables and queries.
2024-11-13 01:47:16 +05:30
Abhinav Raut 9cd8aae3dc feat: button to scroll to the bottom of message list
- feat: show new messages in conversation count when user has scrolled to older messages
- feat: Events in conversation update automation rules
- feat: use prop vee-validate validations in `SelectTag` custom component and changes to enable use of vee-validate
- Adds new column events in automation rules
- Delete unlinked messages media files periodically.
2024-11-11 03:37:28 +05:30
Abhinav Raut d77756476e fix: Ticks of bar charts.
- Update shadcn charts.
- Refactors user store.
- Fix: pagination incorrect total pages.
- Comestic changes and cleanups.
- Fixes toaster not working in OuterApp.vue.
- Allow complete from address in notification settings from address form field.
2024-11-06 02:44:02 +05:30
Abhinav Raut a530f36f65 fix: bugs in conversation list filters getting applied without clicking the apply button
- Refactor: Make status and priority a subpackage of conversations package
- Refactor: Remove hardcoded priority array
- Fixes to query builder.
- Feat: set Favicon from the general app settings
2024-11-04 02:03:55 +05:30
Abhinav Raut ed314eb1a5 feat: reset password flow
- feat: notification emails including - welcome email, assigned conversation email, reset password email.
- feat: adds outer app component which does not have a navbar
- feat: improve email templating, adds contact and conversations fields to email template
- fix: evaluator - ensure "contains" checks evaluate individual tokens in the string rather than the entire string.
- feat: logo URL for the app in general settings.
- General fixes and refactors.
- fix: hide trailing prose mirror line breaks.
2024-11-03 00:40:51 +05:30
Abhinav Raut 4932fa058a WIP: Multi tag select rule evaluator for contains operator
- rename middlewares
- Update config.sample.toml
2024-10-22 04:12:13 +05:30
Abhinav Raut b1975d6484 feat: graceful shutdown
- feat: sets inter as the app font
- feat: update colour theme
- remove unncesary redirects after form is saved
- feat: addsconv  reference number in information accordion
- feat: adds reference number filter to conversation list
- feat: adds title for router components
- chore: remove unused uuid columns from tables
2024-10-22 02:52:36 +05:30
Abhinav Raut 7e15995048 fix: file uploads with same file names replacing previous files, switches to uuids for stored filenames.
- minor refactor and fixes.
2024-10-10 02:59:00 +05:30
Abhinav Raut 671b2371b5 feat: attachment download / view button on preview
- adds /compact apis for fetching teams and users
- adds form field to allow admin to set user password.
- fix: inline images for incoming email.
- save content id & disposition for each media.
- Update to schema.sql
2024-10-09 03:50:53 +05:30
Abhinav Raut 4f9118d675 feat: new install & set-system-user-password flags for setting up DB schema and setting system user password
- fixes issues in auth redirect to login, by making simple session cookie auto create = true.
- fixes issues with conversation tab filters WS subscription.
- fixes nulls returned for empty team list in handlers
- fixes logout btn not working.
- fixes charts error when there's no data returned from the API.
- Updates schema.sql
2024-10-07 04:26:10 +05:30
Abhinav Raut 0e84fac099 feat: ACL and ABAC
- Simplify ws package.
2024-09-19 04:17:03 +05:30
Abhinav Raut a38edb1572 refactor: notifications package.
- minor refactors in conversations pkg.
2024-08-27 04:16:34 +05:30
Abhinav Raut 7056ed04db wip: canned responses admin section. 2024-08-26 01:35:21 +05:30
Abhinav Raut d20469dab8 Merge pull request #2 from ketan-10/main
fix --help/-h flag issue #1
2024-08-25 17:31:21 +05:30
Ketan Nilkanth 5476888166 fix --help/-h flag issue #1 2024-08-25 17:29:44 +05:30
Abhinav Raut 5dc630c540 feat: admin tags. 2024-08-18 15:29:04 +05:30
Abhinav Raut ce30055223 PUSH COMMITS 2024-08-13 03:32:31 +05:30
Abhinav Raut 06db29f7f3 refactor. 2024-08-11 03:52:05 +05:30
Abhinav Raut 704c485b6a refactor 2024-08-09 03:55:20 +05:30
Abhinav Raut e698f010e1 refactor. 2024-08-05 11:59:06 +05:30
Abhinav Raut ead54665fb wip: oidc 2024-07-31 04:02:34 +05:30
Abhinav Raut 9719073f70 kill message pkg. 2024-07-29 03:12:52 +05:30
Abhinav Raut 79db632c3a refactor before merging conversations / messages pkg. 2024-07-29 02:00:10 +05:30
Abhinav Raut 7ac9a2fe67 refactor entire backend 2024-07-25 02:03:56 +05:30
Abhinav Raut 8b763fb167 refactor. 2024-07-24 03:00:54 +05:30