f6e2fc1956
feat: allow sending attachments in new conversations
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- replace existing combobox selects with common component selectcombobox.vue
2025-06-03 04:03:16 +05:30
506bb91e20
fix: make sla metric timestamps nullable
2025-05-26 03:48:41 +05:30
a84ed1ed32
Allow setting any value for SLA delay duration, replace select with input text
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Validations to delay duration
2025-05-26 03:48:41 +05:30
7426a09478
feat: allow setting metric per SLA notification, so admins can set SLA alert per metric or just set to all if they want a notification to be sent for all metrics
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- Make sla time fields (first response, next response, resolution) optional, only 1 field is required.
2025-05-26 03:48:41 +05:30
7e8c9962c3
Fixes for next response time sla metric
2025-05-26 03:48:41 +05:30
4c766d8ccb
wip: next response metric for sla
2025-05-26 03:48:41 +05:30
a89c3dbe04
fix(agent-availability): skip activity log creation when agent returns online from inactivity as it can spam activity logs.
2025-05-20 00:53:28 +05:30
55ec962003
fix(activity-log): replace RemoteIP with fast-realip pkg for accurate IP retrieval
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- Update go version to 1.24.3
2025-05-18 21:48:15 +05:30
f43ab5041e
feat(auth): record login time and insert activity log for OIDC login
2025-05-18 12:06:09 +05:30
4ca123e6a1
fix: swapped target and actor, set them correctly
2025-05-16 23:01:24 +05:30
7f1c2c2f11
feat(wip): activity log / audit log
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- single table stores acitivites against entities, actors, timestamps, ip addresses and activity description.
- admin page to view, sort and filter activity logs.
- new `activity_logs:manage` permission
2025-05-16 23:01:24 +05:30
07b185050e
fix: empty recipients in automated replies
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- Make recipients list from the latest message recipients for automated replies
2025-05-11 18:51:34 +05:30
e1b2ec8a4b
wip: fix to, bcc, cc handling
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- allow agent to set the to address, adds a to address input in the reply box.
- show to, from, bcc and subject in each message
- always use email addresses from message meta instead of querying via get-to-address
- Reorder notification form fields.
- Refactors and adhoc fixes.
2025-05-09 04:30:30 +05:30
3b2d0d049f
Merge pull request #69 from jleroy/feature/conversation-last-reply
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Add new automations rules filters "Hours since first reply" and "Hours since last reply"
2025-04-17 02:02:00 +05:30
1c6d03a4c2
Merge branch 'main' into feature/conversation-last-reply
2025-04-16 21:47:54 +02:00
062e0c39da
fix[api]: allow all authenticated users to list business hours.
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Replaced `perm(..., "business_hours:manage")` with `auth(...)` on
GET /api/v1/business-hours since listing hours isn’t a sensitive action and is required in the general settings tab
2025-04-17 01:16:38 +05:30
4e4f07f2e8
Merge pull request #67 from jleroy/feature/improve-tags-actions
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Add new actions "Add tags" and "Remove tags" for macros and automations
2025-04-16 23:29:13 +05:30
ac61d43688
Add new automations rules filters "Hours since first reply" and "Hours
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since last reply"
2025-04-15 20:40:40 +02:00
facce8bdad
Add new actions "Add tags" and "Remove tags" for macros and automations
2025-04-15 13:55:58 +02:00
450b609d47
fix: handle null string form value for update contact form
2025-04-15 03:45:45 +05:30
d5ba70667d
feat: allow notes to be deleted only by the owner of note and any agent with role Admin
2025-04-15 02:47:52 +05:30
a9f9d368b9
refactor: replace contacts:manage with with more granular permissions like contacts:read_all, contacts:read, contacts:block etc.
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fix: filter out unknown permissions from role form while submitting
fix: correct strong password validation logic on reset
refactor: remove contact note update handler as it adds more complexity agents can simply delete note.
feat: new block contact api which required contacts:block perm
2025-04-15 02:23:47 +05:30
2fc642c34e
feat: allow using contact custom attributes in automation rules
2025-04-15 02:23:47 +05:30
a0c77bc12e
feat: contact notes
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refactor: split code in internal/users/users.go into following files
internal/users/notes.go
internal/users/agent.go
internal/users/contact.go
2025-04-15 02:23:47 +05:30
d69a8c58d1
feat: custom attributes for contacts and conversations
2025-04-15 02:23:47 +05:30
cd429b9751
fix: add frontend page handler for /contacts/
2025-04-10 19:07:41 +05:30
143a12e3c3
fix: send correct error msg when email is invalid
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fix: trim space around email address
2025-04-10 18:29:04 +05:30
b2a53b18d5
feat: manage contacts
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- New permission `contacts:manage`
- Views for contact list and single contact view.
- Ability to block contacts that in inturn stops new messages from the contact.
- Make all DB transactions that run dynamically generated SQL query `readonly`
- Rename `/admin/teams/users` to `/admin/users/agents/` for consistency. (ref #50 )
- Fix UI glitches for long emails (refs #54 )
- Fix empty created_at date for agents admin table (refs #51 )
- Migrations for v0.6.0
2025-04-10 04:13:11 +05:30
9bfe014d1e
WIP: manage contacts page
2025-04-09 16:52:25 +05:30
1821647695
feat: allow admins to set availability status
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remove unnecessary column `reassign_replies` instead add a new enum `away_and_reassigning` to enum user availability status
2025-04-05 18:12:42 +05:30
6d588f7a4e
feat: show user summary on /admin/users
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- Displays metrics like last active at, last login along with the avatar.
- Adds new column `last_login_at` to users table.
- Updates translations for the same
2025-04-04 22:00:26 +05:30
2a382d6036
feat: Toggle button for user to reassign replies to conversations if they are away, user status now actually affects the conversation workflow.
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Online: Conversations are auto-assigned.
Auto-away (inactivity in browser): Marks agent as away without stopping assignment (nothing changes for agent).
Manual away: Prevents new conversations from being assigned. (option available in the sidebar)
Reassign replies: Customer replies unassigns the conversation, returning it to the team inbox / unassigned inbox.
2025-04-04 03:29:16 +05:30
c639bfba40
update welcome email subject
2025-04-03 03:15:36 +05:30
2daefccd79
fix: translation keys
2025-04-03 03:00:11 +05:30
f69e8dd4f8
fix: update translation for business hours empty name error
2025-04-03 02:16:51 +05:30
d171958223
fix: translation key param
2025-04-03 02:14:57 +05:30
3b7550fcf3
fix: update incorrect translation key
2025-04-03 02:11:05 +05:30
6b6549cb03
standardize i18n keys for consistency rename keys
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fix: avatar url `null` console warnings.
2025-04-03 01:21:12 +05:30
dd8053b2bb
feat: translate templates
2025-04-03 01:21:12 +05:30
72b92d6c66
feat: translate email notifications
2025-04-03 01:21:12 +05:30
25f23735d5
feat: translate admin email inbox forms
2025-04-03 01:21:12 +05:30
4361250c73
feat: backend api response translations
2025-04-03 01:21:12 +05:30
eb707fd8de
Merge pull request #38 from jleroy/fix-unsecure-cookies
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Allow to disable cookies secure flag when needed
2025-03-31 01:34:52 +05:30
4b8a954043
fix: update error message for invalid session to suggest clearing cookies
2025-03-25 02:01:08 +05:30
6ac9f28a32
fix: upsert user teams only when newly created user has a team.
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- update error msg for empty permissions
2025-03-25 01:41:18 +05:30
8101c202fa
improve logging messages for database installation and system user creation
2025-03-25 01:40:39 +05:30
a2cdd728c0
remove app version print
2025-03-25 01:11:56 +05:30
6b4f243b74
chore: more validations before savign an inbox
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chore: update error msgs for clarity
2025-03-25 00:47:35 +05:30
698e2d960e
chore: add more comments to message handlers.
2025-03-24 23:13:55 +05:30
a8db8f64b5
refactor: conversation handlers to use existing enforceConversationAccess function for authz check
2025-03-24 23:13:23 +05:30
Abhinav Raut