Livechat:
- Add a live widget preview that renders in the inbox settings help rail.
- Warn when the primary or header colors are too close to the background.
- Require gradient/image background values and notice banner text when enabled.
- Show a default launcher logo in the widget when none is set, matching the preview.
- Drop the Beta badge from the livechat channel.
General settings:
- Add "set agents away on login". Agents log in as away and must go online manually.
- Add "show subject in conversation list" toggle.
Other:
- Add a keyboard shortcuts dialog from the user menu.
- Show a "snoozed until" badge on snoozed conversations.
- Contact search now matches emails partially instead of exact.
- Give outgoing message bubbles a secondary background.
Before this feature the only way to create a conversation was by adding inbox and sending an email.
Agents first search contacts by email, see a dropdown select an existing contact or fill a new email for new contact.
The backend creates contact if it does not exist, creates a conversation, sends a reply to the conversation.
Optinally assigns conversation to a user / team.
fix: Replies to emails create a new conversation instead of attaching to the previous one.
Was not happening in gmail, as gmail was sending the references headers in all replies and I missed this completely. So when libredesk searches a conversation by references headers it worked!
Instead the right way is to generate the outgoing email message id and saving it in DB. This commit fixes that.
There could be more backup strategies like putting reference number in the subject but that can be explored later.
chore: new role `conversatons:write` that enables the create conversations feature for an agent.
chore: migrations for v0.4.0.
Abhinav Raut