Tag suggestion used to send the first 300 tags to the model, so anything past
that was invisible. Tags are now embedded into the same index as the knowledge
base, and only the tags most similar to the conversation get sent. The reconcile
loop embeds new and renamed tags and drops vectors for deleted ones, and a
provider change purges them so they are rebuilt with the new model.
Knowledge base: fold the embedding provider base URL into the snippet
fingerprint so re-pointing the provider triggers a reindex even when the
model name is unchanged. Reject empty knowledge base content. Cap
concurrent background snippet embeds at 4 and tie embedding work to the
app lifecycle context. Reindex when the embedding base URL changes, not
just the model or dimensions.
Prompt injection: neutralize << >> block delimiters in snippets,
transcripts, subjects, and contact fields so untrusted content can't
forge a boundary the model relies on.
OTP: set the verified flag inside the Lua match script so verification
is atomic. Only count codes that were actually emailed toward the resend
cap, and check the cap before sending instead of incrementing up front.
Tools: fetch only the enabled tools among the allowed IDs, and route all
registrations through one helper so custom tools can't shadow built-ins.
Agent queue: hand a dropped response job off to a human instead of
leaving the conversation assigned to the assistant with no reply.
Also let GetAllConversationMessages return every message when limit is
non-positive, populate admin forms without triggering validation, and
default the copilot name to Juno.
Custom tools can now require a verified contact before they run. This gives tools a trustworthy signal about who the customer is without relying on DMARC or the JWT login.
ai_tools gets a requires_verification column, defaulting to true (fail-closed). A flagged tool is blocked in httpTool.Execute until the conversation is verified, and every tool call now carries an X-Libredesk-Contact-Verified header so tool authors can tell an OTP-verified contact from a self-claimed one.
The AI agent gets three native tools: send_email_verification emails a 6-digit code out of band, check_email_verification confirms it, and set_contact_email lets an anonymous visitor add an email to send the code to. Codes and the verified window live in Redis, scoped per conversation, with attempt and resend caps. JWT livechat contacts stay trusted without OTP; email contacts and visitors verify by code.
The tool admin form gets a "require verified contact" toggle (default on) with a confirm dialog when turning it off.
Copilot and Generate Reply get four read-only, access-filtered tools to look up
a customer's history: list the contact's other conversations, search
conversations by exact email, fetch one conversation by reference number, and
search contacts. Tool output is marked untrusted and capped so a big response
can't blow the context window.
Copilot panel changes:
- per-agent persona picker that borrows an enabled assistant's voice, language
and instructions without changing the tool set (stored in localStorage)
- answers render as HTML; copy, insert-into-reply, and add-as-private-note
actions per answer
- chat history moves to its own copilot store; server history is persisted only
after a successful reply and read back with a limit
Adds AI tag suggestions: a new endpoint suggests up to 3 existing tags for a
conversation, applied from the sidebar, never auto-applied.
Hardening and fixes:
- OIDC callback rejects non-agent users
- custom tool URLs and params schema validated on save; tool HTTP client no
longer follows redirects; query keys pinned in the tool URL win
- GetAllConversationMessages takes an explicit limit (cap 1000)
- FAQ mining skips a candidate already pending review
- ai agent handoff records its event only after the move actually lands
- share chat message role constants; rename v2.7.0 migration to v2.6.0 and add
the fix_grammar_spelling prompt
Correctness fixes from the internal/ai code review:
- gate reindex commits on the snippet row still existing, so a delete
racing reconcile can't re-insert its embeddings forever
- cap one logical provider request at 90s across all retries, so a
hanging provider can't stall the reply box for minutes
- return proper error envelopes from the copilot message store instead
of raw sqlx errors that surfaced as "Error interface conversion failed"
- reject blank AI replies in the generate-reply and copilot handlers
- build GET tool URLs with url.Parse so a # in the URL doesn't swallow
the query params
- let a blank api_key clear the stored key (masked keeps it), restoring
a way to disable AI
Cleanups and hardening:
- share one SSRF transport between tool and provider clients instead of
building a new transport per AI call
- copy the provider config struct instead of listing every field
- backfill temperature 0.7 for configured providers upgrading from
releases that hardcoded it
- only pass user/assistant roles from copilot history to the provider
- reject enc:-prefixed secrets that would be stored raw and fail decrypt
- rune-safe truncation of test errors, one-line doc comments
The reply-box AI prompts used a legacy inline dialog to set the OpenAI key, hitting a separate PUT /api/v1/ai/provider endpoint. That is now fully covered by the admin provider settings page, so drop the dialog, the endpoint, the UpdateProvider method, the set-completion-key query, and the orphaned i18n keys. With no provider configured an agent now gets the 'ask your administrator' toast instead.
Also make the inline AI prompts (Make Friendly, etc.) toggle the existing isGenerating state so the editor shows the same generating animation as Generate Reply, with a guard against overlapping runs.
Snippet import: new "Import from URL" flow fetches a page and stores its
readable content as a snippet. Extraction uses the mackee/go-readability
library (Mozilla Readability port) and outputs Markdown, so nav/footer
boilerplate is dropped. The snippet list shows the source, and the edit
dialog is now wider with a taller content box.
Summarize: new "Summarize with AI" action on a conversation calls the AI and
adds the result as a private note. It shows an info toast right away so the
user knows it started, since the call can take a few seconds. This adds an
"info" toast variant that any feature can use.
Assistant languages: assistants can be given a list of allowed reply
languages. The assistant replies in the customer's language when it is one of
them, otherwise it falls back to the first. The preview also lists the
knowledge sources it used.
Cleanup: replace hardcoded gray/zinc/white colors with theme tokens
(text-muted-foreground, text-foreground, bg-accent) across several components.
Medium (title + short body):
add WIP autonomous AI agent
New internal/aiagent package runs AI assistants that reply to customers
on conversations assigned to them, grounded on a knowledge base. Also mines
resolved conversations for FAQ suggestions. Adds admin UI and the v2.7.0
schema. Still work in progress.
Adds two agent-facing AI features: a copilot chat panel in the conversation
sidebar and a generate-reply button in the reply box. Both run an agentic
tool-calling loop whose first tool searches the knowledge base.
Snippets are chunked and embedded on save, then searched in memory with
brute-force cosine similarity (no pgvector). Providers are split into completion
and embedding types. Both are OpenAI-compatible and the API key is encrypted at
rest. Admins can also register custom HTTP tools the model can call.
A new admin AI settings page covers provider config, snippets, and tools. The
v2.6.0 migration and schema add the ai_knowledge_base, embeddings, and ai_tools
tables plus the ai_providers type column.
- Translate web template pass i18n dependency
- Fix colors in menu card
- Show update description if avaialble in AppUpdate component
- Remvoe i18n from settings as i18n and settings depend on each other to load initial lang.
- Clear inbox password as the update SQL query now returns the config.
- Fetch agents and inboxes from the store instead of directly fetching using axios instance.
- feat: full screen tiptap editor, esentially two editors that attempt to keep their state in sync.
- moves tiptap editor menu bar to to show up as a bubble once text is selected.
- Layout fixes and improvements.
- Improves /reports/overview charts and cards.
Abhinav Raut