03c68afc4c
fix: max age not working for cookies
...
Switch from expires to max age for setting cookie expiry
Set default max age to 9 hours
2025-03-02 16:28:26 +05:30
96ef62b509
fix: reduce pagination sizes for conversation and message lists
2025-03-02 03:03:33 +05:30
1b63f03bb1
feat: include recipient details in email templates
...
With this the admin can simply add
```
Dear {{.Recipient.FirstName}},
```
To the default outgoing template and all outgoing emails will have the receipient name.
2025-03-01 20:04:49 +05:30
26d76c966f
feat: allow setting OpenAI API KEY from the UI.
...
feat: new `ai:manage` permission for the same
Migrations for new role.
2025-03-01 19:40:18 +05:30
1ff335f772
fix: improve welcome email template styling and content
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fix: extra large app logo in base template.
refactor: standardize template variables, explicitly pass variables for rendering into template
2025-03-01 19:10:50 +05:30
c75c117a4d
fix: improve password handling and error reporting during password reset
2025-02-27 01:58:08 +05:30
67e1230485
feat: agent availability status
...
New columns in users table to store user availability status.
Websocket pings sets the last active at timestamp, once user stops sending pings (on disconnect) after 5 minutes the user availalbility status changes to offline.
Detects auto away by checking for mouse, keyboard events and sets user status to away.
User can also set their status to away manually from the sidebar.
Migrations for v0.3.0
Minor visual fixes.
Bump version in package.json
2025-02-26 04:34:30 +05:30
fcbd16f042
feat: implement app update checker and UI notification
2025-02-25 02:49:09 +05:30
425bb4ed04
feat: add database upgrade functionality (adapted from listmonk)
2025-02-25 01:35:27 +05:30
89eb05f337
feat: disallow edits for admin role
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- chore: minor layout fixes
- chore: adds doc strings to handlers
2025-02-24 22:07:24 +05:30
17efaf0f2c
fix: update password strength requirements and hint for system users
2025-02-24 02:42:27 +05:30
5361bcb24f
feat: dockerize libredesk
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- feat: new flag for idempotent installation `--idempotent-install`
- feat: new flag to skip yes/no prompt `--yes`
- feat: new flag for upgrades `--upgrade`
- refactor: update doc strings and sample toml file.
- chore: update .gitignore.
2025-02-22 23:33:18 +05:30
d2a79d9a10
feat: store last message sender in conversation as this will be used to show the Reply icon in the conversations list.
...
- Introduces new column `last_message_sender` in conversations table.
- Changes to propogate this new column in websocket updates.
2025-02-21 21:40:57 +05:30
8567baa0e1
chore: remove 'In Progress' and 'Waiting' from default statuses
...
As an admin can always add custom statuses and expand upon the existing ones, the `In Progress` and `Waiting` statuses are not required.
2025-02-21 20:40:32 +05:30
01c136c469
fix: handle unlimited limit for max auto assigned conversations too user.
2025-02-21 20:34:15 +05:30
62e38814c7
feat: API to discover OIDC provider
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- fix: discover oidc provider first before attempting to create one.
2025-02-21 20:34:15 +05:30
a6eca649f4
feat: cache conversation messages
2025-02-20 03:41:22 +05:30
356a206110
fix: new incoming messages having 0 attachments in API responses, upload attachments first before sending out websocket updates.
...
- refactor: stringutils package remove unncessary `string` in function names.
- minor refactors.
2025-02-08 18:04:02 +05:30
37070770bf
fix: SLA status updates
2025-02-08 17:56:12 +05:30
6d55cf73a4
fix: omit empty messages id from JSON marshal
2025-02-08 16:35:53 +05:30
bc3b458d2c
feat: message activity inconverstions when a new tag is added.
2025-02-07 03:48:54 +05:30
c5cf62573e
fix: overview report sql
2025-02-06 03:04:18 +05:30
9920448ac0
fix[sql]: move model_type first in JOIN for better index usage - (model_type, model_id)
2025-02-04 02:24:41 +05:30
c8ee82e3e5
set 48 hr expirty to login cookie.
2025-02-04 00:47:06 +05:30
37b3c4abcc
feat: adds waiting since in API responses and structs.
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chore: rename senderTypeUser to senderTypeAgent to keep naming consistent.
2025-02-04 00:08:51 +05:30
543fb07a94
fix indefinite block when processing imap messages.
2025-02-04 00:07:43 +05:30
cfe15ba275
feat: adds waiting_since column to conversations, start saving waiting_since on agent and contact reply.
...
- fix: waiting since sort order, use the new `waiting_since` column.
2025-02-03 23:36:38 +05:30
6993d972ab
fix[SLA]: Use conversation created_at time as start time for SLA calculation. This makes sure when SLA is changed for a conversation the elapsed time carries over.
...
refactor: improve error handling and update comments for clarity
2025-02-02 23:51:50 +05:30
d3c2cc2527
feat: add CSAT sending functionality and improve error handling in templates
...
feat: automation action to send CSAT.
- minor refactors.
2025-02-02 21:03:09 +05:30
d7ac76824f
cleanup: remove assigned_agent_id column from csat responses table.
2025-02-02 18:46:43 +05:30
57015186bc
refactor and update doc strings.
2025-02-02 17:07:08 +05:30
7ff2a7ea7d
doc: adds doc string for auth structs.
2025-02-02 16:59:57 +05:30
a699619d7a
fix[IMAP]: Pass context to allow early exit from IMAP processing loops on cancellation
2025-02-02 14:17:23 +05:30
b15c07c5a6
fix: return user friendly error messages on initializing new oidc provider.
2025-02-02 14:13:49 +05:30
9939d6206f
feat: reload app constants and Templates on update of app settings
2025-02-01 05:34:19 +05:30
1549e87370
fix: OIDC login.
2025-02-01 04:23:26 +05:30
102b4f7fd4
fix: conversation object level permissions check.
2025-02-01 02:44:28 +05:30
ba5e845932
chore: remove dead code.
2025-02-01 02:43:43 +05:30
52178238a7
fix: incoming email attachments being ignored for uploads
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- make disposition media column null in code. use null type.
2025-01-30 01:45:54 +05:30
60bb6e48bf
fix: user form enabled column omitted from marshal.
2025-01-30 01:44:33 +05:30
966707191d
fix: oidc hide secrets in json marshal
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- adds new public handler that returns available providers.
2025-01-30 01:43:44 +05:30
9661e9d62d
fix: send user friendly error messages for ai provider request errors.
2025-01-30 01:42:19 +05:30
19090b64a5
fix: disallow updating default statuses.
2025-01-29 01:42:56 +05:30
d291c3f4b9
feat: conversation reference sequence numbers with optional prefix, adds a postgres function that takes optional prefix and combines the sequence number with it. e.g. TIK100 where TIK is the reference is the prefix and 100 is the sequence number.
...
- feat: start conversation sequence number from 100.
- fix: enforce consistent ON DELETE behavior across schema relationships.
- fix: prevent application of same SLA to a conversation when assigned team changes.
- fix: Automation apply SLA action use assigned team's working hrs and timezone first and then fallback to workspace timezone and working hours.
- frontend fixes
2025-01-29 00:49:36 +05:30
96564595d7
feat: previous conversations in conversation sidebar
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- UI improvements in Conversation sidebar.
2025-01-25 18:25:14 +05:30
6f8bbaf67b
remove print
2025-01-25 16:43:31 +05:30
140dae305c
feat: max active conversation auto assignement limits to agents
2025-01-25 16:40:11 +05:30
9c98adfb7a
fix[automation]: for contains operator do a substring match instead of per word match
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- feat: contact email as a field in automation rule fields.
2025-01-25 15:43:57 +05:30
cc6b16162d
feat: re-open closed, resolved and snoozed conversations.
2025-01-25 05:01:11 +05:30
52e401c601
feat: email cc and bcc in conversation replies
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- feat: adds cc and bcc inputs in conversation text editor.
- feat: mask conversation id in api responses.
- customize shadnc dialog to hide close button & cross icon.
2025-01-25 03:47:17 +05:30
Abhinav Raut